Excellent hotel overall. Great location and friendly staff and great grounds/view. The experience there could be dramatically improved with just two small changes:
1. Poolside service - as it is, you have to get your own food and drink. Adding an app or call system would be awesome. A pool waiter/waitress would be amazing.
2. Better mattresses. They felt quite hard, like a budget mattress not appropriate to a nice hotel.
We stayed for one night in an apartment. We were allowed to check in early which was great. The apartment was very spacious and had everything that you would need. The balcony was huge and had a great view. The only downside was that the bedroom and bathroom were really hot. There was air con in the living room but that did nothing for the rest of the apartment. We slept with the bedroom door open but then got bit to pieces by mozzies! Not sure we would stay in an apartment again but if the rooms have air con then we would try that.
The location of the hostel in views of the Bucht of Praia da Vitória is very good. The rooms are clean and lovely furnished. The service is very friendly, but not around the hour on the ground (a telephone number is still deposited). The rooms are equipped with all necessary, but quality and cleanness in the community kitchen are only provided.
The hotel is in the centre of Horta, you walk down a street and you are in the port. It is old but everything is very clean and has spectacular views. The breakfast is simple but very tasty. Bring a swimsuit and a cap as there are free indoor and outdoor swimming pools, a sauna, a jacuzzi and a gym. The staff help you as much as they can and speak a lot of Spanish. There is free parking nearby.
It was my first time at this hotel, I went with my 4-year-old son and it was excellent, very pleasant, with an excellent breakfast with a lot of variety. My only complaint was that I found the scrambled eggs strange, at least not like I'm used to eating them that way; maybe they're made with liquid egg or egg white, I'm not sure, but apart from that everything was excellent. The room was perfect for him to sleep in, and I was able to safely position him so he wouldn't fall out of bed 😆. It was also excellent that they had a bathtub, because in many other places I've been to with him, it's almost always just a shower...
Terrible room, above the air conditioning units, it was impossible to sleep all night. Again, revenge from the hotel for a very cheap room booked on Trip.com. Breakfast typical for 4 stars, a bottle of water and two cookies, a gift from the hotel.
Sometimes the staff was very kind and helpful and sometimes rigid and hard.
There is no kitchen or refrigerator to accommodate customers.
The bedrooms are very small and the beds are noisy.
On 6 beds, both of the center have no take or light.
No serviette or soap provided.
Healthcare is far from the bedrooms.
The toilets were running and there was always water on the floor.
No air conditioning, no ventilator and the boxes are not barriered.
To finish on a positive note it was clean and the architecture of this old building is beautiful.
The hotel is quite old, but with an atmosphere. Pleasant staff. There is a swimming pool and jacuzzi, in front of the hotel there are wonderful sunset views. The rooms are spacious but the beds are a little sagging - one was tolerable and the other quite uncomfortable. Of the minuses-poor soundproofing and noisy maids in the morning. The breakfast is decent - nothing fancy, but the choice is large and the food is tasty. Directly under the hotel there is a police station and on Saturday evening they stopped all the cars in a row - they checked for alcohol or drugs.
Hotel that signs age and consumption. Insonorization of the rooms weak, allowing to hear noise from the next rooms.
We reserve 2 rooms for the family, there is no care to place them at least in the same floor.
The car climbed all night, and after the complaint, the technicians tried to solve it, and the second night, it ended up breaking the whole mechanism, and was without water in the toilet.
The check out is that they proposed a change of room.
Good conditions for the indoor pool, sauna and Turkish bath.
Very Good
45 reviews
8.5/10
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9,3/10
Great
GGusNSA truly wonderful hotel.
With only 9 rooms, the staff focuses on making every guest experience exceptional.
The location is great, central enough to explore the Island and come back too every day. While the view from, and upon exiting, your room will take your breath away every single time.
All of the accommodations are top notch, the bed was supremely comfortable and even the linens and towels had a plush feeling.
Breakfast options can be slightly redundant but the quality and freshness of the ingredients, along homemade jam and juice, as well as a flexibility to switch things up on the menu, more than make up for it.
We the hotel restaurant is excellent for dinner as well. So much so that we ended up defaulting to it more than once during our stay.
We also appreciated small details like the phone they provided upon check-in that followed us everywhere on the island for spur of the moment suggestions and reservations through the hotel!
All in all, highly recommended, my wife and I know we’ll be back!
GGuest UserI liked everything, excellent price quality ratio.
The staff sympathy is the best, the exemplary cleaning, I feel at home. The distance is relatively close to the car of the airport and about the hotel , my room with terrace, fabulous view, magnificent for the ocean ..... I loved ....
GGuest UserI WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
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