The hotel is great , facilities, hostels, but as we don't have beach every day we move on your truck to the Palaya Club, it's great are 10m in truck and you are on the beach with all the services of the Hotel.....for not... there was our problem The beach club shoppers did not listen to us, for 4 times my husband had to stop and go to the bar and come loading food and drink, we called them up to more than 6 times , they said if yes and never arrived anyone to take our order.
The great room and its service at Valet Parking in return said the best I've seen, efficient, friendly,
Finally there was everything in this hotel buried and bad, but obvious attention on the beach is a basic in holidays and was not at the height
Incredible place to spend family vacations or as a couple, it has all the amenities you can imagine including a slide, tennis court, gyms, spa and more !! Without a doubt, this is going to be the hotel of my preference every time I come to Acapulco. The food is also delicious and everything is of the best quality like the coffee and the services.
The facilities seem a bit small for the number of guests that we were. The pool is very small. The food isn't that bad, it's just that they take down the buffet very quickly. I really liked the location, it is near a small square where they sell very good food.
They should maintain the pool stairs, they should have an all-inclusive plan and they should let you know from the time you check in that they charge to use the cabanas on the beach, we sat down and they surprised us by saying that you had to pay, as already We were installed, we paid, but they should notify us at check-in.
The cost-effective hotel is conveniently located next to the main church of TAXCO. The hotel is 50 years old and very artistic, but the room is very new and the area is large. We are driving by car. The hotel can have a valet. Car service, parked in the hotel's dedicated parking lot (70 pesos per day parking fee), will choose to stay at this hotel next time.
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101 reviews
9.0/10
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8.1/10
Very Good
LLegalEagleAlthough Acapulco isn't known for having a variety of all-inclusive resorts, the Ritz is one of the resorts that offers this option. The single room is of decent size, and feels cozy, but it does reflect the budget price paid in comparison to the other rooms available. Getting to this hotel does take a bit of a drive, but it's still close enough to the beach to enjoy.
The service was pretty good, with most staff helping if I had questions or any other concerns. The all inclusive food could benefit from more variety, especially if you stay for many days. One area of concern was the quality of their seafood, as the shrimp did have a funky odor during dinner.
All in all, this is a good all-inclusive resort, as long as you get a decent price for your package.
GGuest UserThe location is regular, as Taxco is a small town whose centre is easily accessible on foot. The breakfast is regular as well, nothing special, though, if it was not included in the tariff, I would prefer to have a breakfast at a restaurant around Zocalo. Of the negative impressions -- the room was quite poor: although big enough (two floors), the furniture was old and not functioning (no gas in the kitchen; a radio from the 1950s was there but it did not work). The inner yard is rather a contra, since it was full of families with kids near the hotel's waterpool listening loud local music all day round. The audibility was poor -- one can easily hear what is happening in a room next to it.
RRosi22The calm beach is the only positive aspect.
Rooms are refurbished but poor workmanship.
Check in was not very pleasant with tons of people fighting to get their rooms like tour groups.
Food very mediocre and nearly everything buffet style.
It is all inclusive but food quality very average and not very appealing.
GGuest UserWe stayed at La Casa Que Canta for our honeymoon. The hotel and accommodations couldn't have been better. Very romantic place. Tranquil with breath-taking views from everywhere - our room, the pool, the restaurant. The friendly staff provided fantastic service. Best of the best!
TTravelling roverThe hotel is convenient to shopping and restaurants. There are 2 pools but they are in different parts of the hotel. Room was larger than most in Mexico and had a small kitchen. All in it was a good place for the price.
GGuest UserIt is a very well located place with an enviable view. The hotel is a little old and expensive in high season but in general it has good beds and air conditioning.
GGuest UserEl lugar es perfecto para vacaciones. La comida es muy buena, las bebidas me encantaron, y la pesca del día es muy sabrosa, eso sí, hay que hacer fila desde temprano para alcanzar lugar.
Ofrecen eventos nocturnos, shows, y me encantó el paseo en bicicleta por la reserva natural Vicente Guerrero.
Personal amable, alberca limpia y gimnasio muy completo.
松松香蕊蕊🚗 Transportation: Take a taxi to the airport for 450 pesos per person, on a very beautiful small peninsula, 25 minutes from the airport by car.
🧹 Hygiene: Impeccable, the yard is even clean
🍃Environment: Each one is a single-family villa with a private small swimming pool, with good privacy. The bay view is already beautiful and very good value.
🔔Service: 24-hour room service, call the golf cart in the park anytime, anywhere. The Thai restaurant is worth trying. The fish soup really has the taste of grandma. The restaurant can watch the sunset and unforgettable scenery.
The best hotel in Acapulco without a doubt, deserves 5 stars.
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