Posted on Aug 9, 2026|Superior Room
JiutengyuanyaThe location is great, with a supermarket right next door. It's very quiet and comfortable, and the room is spacious. It rained for the two days we were in Austria, so we didn't go up the mountain, but Innsbruck still felt like a very pleasant city. If you're taking the Flixbus, it's about a 20-minute walk, but you can also take a public bus, which is only a 9-minute walk away. The city center is a 15-minute walk, but there are also many bus routes to choose from!
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Price per night from:€ 173
Posted on May 15, 2023
Guest User
Not our first and it won't be our last stay at the Kempinski Hotel Das Tirol, but we are used to a different service. This time the room wasn't as clean as one is used to from the Kempinski Hotel Das Tirol. There was dirt and hair on the floor. The room was dated.
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Price per night from:€ 251
Posted on Jan 9, 2026
Guest User
When systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
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Price per night from:€ 92
Posted on Jan 9, 2025|Double Room
TxuebiDefinitely need to give 5 out of 5 stars for this.
Breakfast has sooo many varieties. They even have special menus during new year . We spent our new year eves here.
The wellness area i would definitely recommended. The best part ever during travel and in winter.
I love all the spa sessions especially physio therms .
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Price per night from:€ 84
Posted on May 31, 2026|Panoramic Classic Double Room
DexterPAn excellent hotel! The breakfast was delicious, and the location is superb—just a 5-minute walk from the main train station. It's in a prime spot, and the view rooms even offer a stunning golden mountain sunrise. You can also enjoy beautiful scenery from the 12th-floor breakfast area. Highly recommended!
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Price per night from:€ 150
Posted on Jun 11, 2026|Triple Room
Shubashini SandaraI had a wonderful stay at Hotel Das Innsbruck, and it exceeded my expectations in many ways.
The room was spacious, well-designed, and significantly larger than I had anticipated. The amenities provided were excellent, and everything we needed was already available in the room without having to make any special requests. This attention to detail made the stay especially comfortable and convenient.
The staff were extremely helpful and welcoming throughout our stay. A special mention goes to the breakfast team, who were attentive, friendly, and provided excellent service every morning.
The hotel offers great comfort, quality facilities, and outstanding hospitality. Combined with the generous room size and thoughtful amenities, it made for a very enjoyable stay.
I would gladly stay here again and highly recommend it to anyone visiting Innsbruck.
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Price per night from:€ 119
Posted on Sep 3, 2024
Sock Keng
Nice room with bathtub. No air con in room, luckily there is a portable air cooler in room which helps a little in summer.
Nice mountain views from room; location is not near to Innsbruck city, but friendly reception lady provided 2 guest cards to us allowing us to take free bus J line (2 mins walking distance from hotel) which brings us to City & also cable car station, frequency of bus J is around every 10 mins, so very convenient for us as hotel has free parking lot for our car.
Only issue encountered is reception lady told me she couldn’t see breakfast included in my booking, so I contacted Trip.com chatline via web call & issue got resolved in 10mins after Trip.com contacted their agent, great service from Trip.com!
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Price per night from:€ 104
Posted on Jun 27, 2026|Standard Triple Room
Guest UserFantastic hotel! It must have been recently renovated because everything feels brand new. The guy at the front desk was handsome and incredibly welcoming, with a charming, shy smile throughout. The hotel is a bit far from the city center, but if you stay for two nights, they give you a Welcome Card which allows for free public transport. There's a large Lidl right next to the hotel, where things are quite affordable, especially considering how expensive Europe can be. The room was spotless – not a single water mark on the shower glass, mirror, or faucet, and the shower pressure was excellent and very comfortable. The biggest surprise was the air conditioning! We traveled through France and Switzerland in June, and it was scorching hot everywhere. Very few hotels had AC, so this was a huge plus. The hotel's decor is simple yet tasteful, and our room offered stunning views of the Alps. Breakfast was abundant with a great variety, including several types of meat. All in all, I really loved this hotel.
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Price per night from:€ 133
Posted on Feb 28, 2025|Double Or Twin Business
Guest UserVery nice stay only a short walk from Innsbruck airport. Excellent food at a reasonable price. Rooms are modern and clean, staff were very friendly throughout our stay. Nice breakfast.
The only downside was that we could not get the air conditioning to work and we had to have the windows open over night as the rooms were too hot, it’s noisy as close to the road but would definitely stay again.
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Price per night from:€ 127
Posted on Dec 22, 2025
Guest User
The room was really chic, the view was very beautiful, the breakfast was varied, the staff was friendly, the night cost almost €400, and it was strange that for that price, the room didn't have a kettle with tea and coffee or even free water. I would also have liked a better hairdryer, not the smallest Valera hairdryer, which overheated after a minute of use. This really caused inconvenience when drying my hair.
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Price per night from:€ 158