I love this hotel so much, the staff are amazing and helpfull, the bed and pillow are really comfy. The room accros mine at 10pm was open their talked loudly and i complained to front desk,and the staff immediately asked them to closed their doors so i can sleep, thank you ciputra hotel.. and the location also the best
Kamar bagus dan luas, ac dingin, staff ramah, city view cakep.
Sayang nya curtain room kurang bagus perlu di ganti.
Air panas kurang.
Tp utk overall good sih .
The deluxe room is on the 2nd floor of a house-like building in a cluster with regular stairs. I got the room at the very end, no. 256. Coming home at night is very dark and a bit scary because there are many big trees and the lighting is not bright enough. There is no glass partition next to the bath up so when you take a shower, the water can spread and hit the towel and the floor gets wet everywhere
The food was excellent. They have diverse choices for breakfast and welcoming drinks that they change twice a day. The staff is professional and way too friendly, especially for me who don't really like to interact with people (it's not a problem for those love interactions, tho). One thing to improve is they need to make sure that the room is thoroughly clean and the bedding sets are changed once the guest is checking out. I found my pillow case smelled really bad (apparently they didn't change it). Despite their promptness to respond to my inquiries, this incident should not be repeated in the future. The management should ensure that their cleaning staff clean and change the amenities for the next guess.
This is a beautiful property with clean well appointed rooms. The gym has good equipment and the pool is great. The only thing that I was not happy with is the hotel changed their policy about using the sauna and steam rooms. I have been visiting this hotel every year and this is the first time I was denied entry because I booked a superior room instead of a deluxe room. I believe this is a bad policy.
Location is excellent. Around 15 mins exit Kali Kangkung toll road. But the I think for 4 stars hotel there's much to be improved such as : swimming pool is quite dirty, breakfast needs to be improved, sound proof treatment needs to be improved because the sounds from the alley are quite loud heard inside the room. Overall quite ok
Very nice hotel with huge car parking. You can find supermarket, nice resto, nice coffee shop in hotel area.
Very Good
286 reviews
8.7/10
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7.9/10
Good
GGuest UserKamar bagus dan luas, ac dingin, staff ramah, city view cakep.
Sayang nya curtain room kurang bagus perlu di ganti.
Air panas kurang.
Tp utk overall good sih .
JJimmy Setiawan qiuqiuThe location is good, the room is very comfortable, the breakfast is plentiful and delicious, the service is also excellent, check in is relatively fast, there is a dispenser near the lift so it's nice to be able to refill drinking water, the swimming pool is really nice, next time I will definitely stay here again
AAnonymous UserThis is always my first choice for me whenever I travel to solo. I love the cleanliness and fast check in process. However the parking space is very limited but they have extra space across the road right in front of the hotel.
GGaryDLarge room and bathroom. Kettle and mini fridge provided. Water dispensers on every floor. Plenty of storage. Good aircon and decent WiFi. Rooms are similar to an Ibis design. Good location, close to shopping malls and about a 30 minute walk to the old town. Wonderful staff, very kind and helpful. Nice pool area. It's on a main road so it was noisy at times.
GGuest UserThe staff's friendliness saved the day, for them, Everyone from security, front desk, wait staff - was warm and welcoming. Some even had the sincerest SMILE I have ever seen. 👍👍
Several areas of concerns are, however :
- The Housekeeping staff who was in charge of my floor, had a seriiously BAD BODY ODOUR problem: ome that would stay and linger in the room and even in the corridor.
- The food served during Breakfast was varied enough. However, the quality needs major improvement. For example, the CEREAL that I had was the most artificial tasting cereal ever! It was actually quite disgusting. And the service in the PADI Restaurant can be improved, for example: No one cared enough to EMPTY THE ASH TRAYS in the smoking area; also, quite a few times, NO STAFF was seen on the fooors, it seemed as if they were ”gathering” somewhere that would not be visible by the guests on purpose!
- The Saftey Deposit Box was not working properly and needed fixing. Someone from ROOMS Dept or ENGINEERING Dept should regularly check every room periodically, without fail!
- Last but not least, the pillow in my room smelled like something rotten / a dead rat. Very disgusting
That's all i can think of right now.
Thx,
🙏!
GGuest UserReally breathtaking scenery, friendly and supportive staffs, tasty foods, and surrounded by natures...many good points they have. You can enjoy chill time there. Each room has bird's name in local language which is very cute.
As the place is quite far from the city and the road is very narrow and bumping, if you easily get car sick, it's better to take medicine for that before head to there.
GGuest UserHad a little problem when checking in as im booked the studio 30 room since 2 weeks before even paid 900 thousand more than a cousin who booked the hotel 2 days before but when im checking in they said my booking is studio 25 not knowing that Trip.com using 3rd and 4th party for the booking causing misunderstanding and thus i had to wait for 1 hour with babies crying. Luckily the problem solved but that is one of the worst experience booking with trip.com. Still, i will give them chance again as theyre fixing the problem and give small gesture for apologizing
GGuest UserI had booked and stayed for 2 nights with my wife and parents, everything (such as service, location, atmosphere, the condition of the room, etc…), we were very satisfied. So we have decided to prolong one more night, and we were very happy.
Last year my wife, I, and my parents stayed at Tentrem in Jogjakarta, and we were satisfied.
Last month my parents with my siblings also stayed there (Tentrem in Semarang) for their trip and they were satisfied as well.
If I really have to put something a bit pity:
- The ‘entrance’ of the basement parking is a bit small for the car
- The air condition (the temperature) during the breakfast was a little bit hot.
Beside those two, we were very satisfied 👍🏻👍🏻👍🏻
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