Hotel near Yokohama City Centre,Yokohama1.8% of visitors choose this area
AAnonymous User2026.04.12
Facilities: Well-equipped, with the front desk located on a higher floor.
Cleanliness: Good, with timely daily cleaning.
Ambiance: As a newly opened hotel, the environment is excellent. You can see the park below the mountain and the Hikawa Maru ship right across from the hotel.
Service: Excellent, they are responsive to all requests.
Highlights: The Haneda Airport shuttle bus stop is right across the street, and the subway station is about a 5-minute walk away.
Amenities: There's a 24-hour supermarket within a 5-minute walk and a large Don Quijote store within a 10-minute walk.
Drawbacks: If you plan to stay in Yokohama but travel to Tokyo, reconsider, as it takes 6 stops on the Minatomirai Line to reach Yokohama Station and about an hour to get to central Tokyo.
The room was beautiful and came fully equipped with all amenities. I was very impressed with the incredibly attentive service from the front desk staff. The bed was comfortable, and the warm bathtub was a convenient addition.
The hotel is very close and very convenient for travel. The room is spacious and worth the price. It's near many shopping places, which is good. The breakfast is very delicious. But there is one problem: we traveled from another country for 9-10 hours with a kid, arriving 1-2 hours early. The hotel charged us a room entrance fee. I've never encountered this before. I've only encountered the situation where if the room is ready, we can enter first, but if the room isn't ready, we have to wait. I wasn't very impressed with this.
Hotel near Shin-yokohama,Yokohama26.8% of visitors choose this area
Ssgargiulo2026.02.15
The hotel is short walking distance from shin-yokohama station. Check in was easy and smooth. Out room was a bit small and tired , typical business japanese style but the furniture looked worn. The bathroom was also japanese style : no window + small bathtub with shower and minimal (well equipped) space overall. If you are lucky enough to get an upper floor room , the view from the big window is nice. On the basement there is a 7Eleven and just out of the hotel it is plenty of shops/restaurants
Hotel near Yokohama City Centre,Yokohama1.8% of visitors choose this area
TTls_2026.06.05
The room was very spacious, and apart from skincare products, all other amenities were well-provided. The wet/dry separation in the bathroom was also a nice touch. The ocean view room was absolutely stunning, and we even got to see the fireworks display for Yokohama Port's opening season at night. The only downside was that the air conditioning was a bit noisy.
The front desk service was excellent; they could communicate in Chinese, English, and Japanese, and they also offered free luggage storage. Very satisfied overall!
Hotel near Yokohama City Centre,Yokohama1.8% of visitors choose this area
DDavid K T So2025.04.01
Hotel location supposed to be good as it is adjacent to Yokohama Station. However, there is no direct connection between the hotel and the underground mall, I have to lift 3 heavy luggages from train station level (B2) up the stairs in the Joinus underground mall south exit 12. That alone have killed me. I think the hotel avoid telling customers about this great disadvantage. Even after entering the hotel, the front reception is another tens of stairs down to 1F like a split level building, which was extremely inconvenient! The hotel is like travelling back in time to the 70's, almost antique in today's standard. Room key is not a card type but a physical metal key! Room was still spacious (mine was triple room) but having no modern amenities, not enough power outlet for phone charging and/or computer. No storage or drawers, bathroom was extremely small and crowded. My booking included buffet breakfast, which was a surprise, food selection was good, but there were not many customers, one morning my family virtually was thw only table in the entire grand dining room! I can say I have mixed feeling about this hotel, if you have many luggages and arrived by train, think twice as you have to lift your luggages up 34 stairs from B2 to ground level.
Hotel near Yokohama City Centre,Yokohama1.8% of visitors choose this area
AAnonymous User2026.06.05
Everything is good. It’s very near minato mirai subway station and there are plenty of shops, a supermarket and eating places to go to. If the weather is no good there are places to while away time without getting wet.
The service staff from the reception, restaurants and housekeepers provided excellent services.
Stayed facing the park and has a good view during the night. Soundproofing is good no noise disturbances.
The Haneda airport limousine bus stops right at the door steps of the property.
Drawback is there is need to use USB adaptors to charge electronic devices.
Hotel near Yokohama City Centre,Yokohama1.8% of visitors choose this area
LLinlinlvyouban2026.05.08
I arrived at the hotel in the evening and was given an even-numbered room with a view of the Ferris wheel in the port area... What a pleasant surprise it was the next morning when I opened the window to see Mount Fuji! The room was quite spacious for Tokyo standards, between 35-40 square meters.
There's no need to worry about hygiene in Japanese hotels; the cleanliness standards ensure a comfortable stay. Most of the staff are from Southeast Asia or English-speaking countries, so communication was not an issue. The location isn't the absolute best; for our travels, it's still four stations away from Yokohama Station on the Minatomirai Line, which is about 15 minutes, haha. But given the price and quality, it's totally worth it!
What truly convinced me to stay here was their children's policy. Japan is notoriously difficult when it comes to choosing hotels for family travel. With two adults and two pre-teens (not infants), you're often asked to book two rooms. Even if you're willing to pay more, you don't want to sleep in separate rooms as it's inconvenient for looking after each other. However, this hotel allows 2+2 in one suite, which makes it very convenient for parents. Plus, the twin beds can be combined, and there are no annoying bedside tables, which is excellent. This tip is for other parents out there.
The only drawback was that even though the booking information clearly stated 2+2, and the hotel was aware, with a multi-person fee paid, the amenities provided were only for a standard occupancy. The reception didn't proactively ask if we needed children's amenities during check-in, and we only realized how scarce the supplies were after entering the room, prompting us to request more... Only two bottles of bottled water were provided. I let it slide on the first day because the room was randomly assigned, but it was still two bottles on the second day. If someone makes formula, there's no water left for anyone else to drink... I hope they can be more generous in this regard; it's a small cost for great value.
Hotel near Kowakidani/Miyanoshita,Hakone1.4% of visitors choose this area
GGuest User2026.04.21
The staff was incredible - they went above and beyond and actually drove us to the gora station when we missed the bus. The scenery around is beautiful, as is the main building. The public onsen in the hotel left much to be desired - if possible, book the room with a private one because it’s basically the same thing (the outside one) and you’d have it all to yourself. We weren’t fans of the food (neither diner nor breakfast) - the dinner was too much work with shabu shabu, the breakfast didn’t have coffee. But maybe some would like the food, it’s subjective. But I’d give the hotel an A* purely because of how incredible the staff were!
I flew from Hokkaido to Haneda for an overnight stay, with an early morning flight the next day. So, I didn't get to use many of the hotel's facilities. However, there's one thing that truly stood out: the free shuttle bus service to and from the airport and Kawasaki Station. It ran perfectly on schedule, exactly as published, and the drivers were incredibly polite, professional, and even helped with luggage. The instructions for taking the shuttle on the hotel's website were also very accurate. Upon check-in, the front desk provides a boarding pass; make sure to keep it with you, as you'll need to show it to the driver whether you're going to Kawasaki Station or the airport. Besides catching the shuttle on time from the designated spot at T2 upon arrival, I also took a ride to Kawasaki Station after checking in. From Kawasaki Station, I took the JR to Ueno Park, which cost 440 yen one way, passing through famous stations like Shinagawa, Tokyo Station, and Akihabara along the way. In the evening, I returned to Kawasaki Station and caught the last shuttle back to the hotel exactly at 10:45 PM. The next morning, I took the first shuttle of the day from the hotel to the airport at 5:20 AM, again, perfectly on time. This kind of reliability is incredibly important for travelers. Next time, I'll definitely plan to stay for a few more days. A big thank you to all the hotel bus drivers! 🌹
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GGuest UserFor a hotel priced at 11,000 yen per night, I expected the facilities to be fine. However, the water suddenly stopped while I was washing up in the evening. I called the front desk, and they told me it was due to strong winds and they didn't know when it would be fixed. Although it was restored after about an hour or two, the toilet suddenly started gushing water after the water came back on. The staff's problem-solving skills and attitude were terrible, while Ctrip customer service was surprisingly helpful. Breakfast was a fixed Japanese style, and I really couldn't stand the fish, sashimi, and pickles all morning. I asked a waiter if I could have a piece or two of bread at the next table to fill my stomach, seeing that they were eating bread. They replied that Day 1 was Japanese style, and only Day 2 was Western style with bread. If I wanted some, I would have to pay 600 yen for three slices of bread... The service staff's logic was unbelievable. Nobody gave me a choice when I checked in! I checked in at 5 am, and the only breakfast option was at 9:30 am. I should have known better than to wait for this awful breakfast.
TTim NazarovWe were looking for onsen with private bath on the balcony and probably hit the sweet spot.
Unfortunately we had only 1 night stay, but it was fantastic.
Onsen is located at the top station Gora, where you can get from Odawara. That’s around 2 hours from Tokyo all together, around 3 hours from Kyoto. Last 2 sections of the way are going through a picturesque steep railway. Views are great! Be sure to rush to the front or back seats (doesn’t matter which) to secure a spot for nice photographs.
Private bath is fantastic, rooms are clean and spacious with a touch of ryokan style (tatami etc). That’s a perfect place to sit and relax doesn’t matter it’s sunshine or pooring rain outside.
The food was fantastic (according to my wife), however the options are limited if you’re not eating fish or sea products due to allergy or other reasons.
For Karaku team - I would suggest adding a signature wagyu set for those who would like something else. Selection of wine and alcohol drinks is superb. Free snacks and coffee are available till 8 p.m. as well with a view terrace. For those who like some regular conbini stuff - Lawson is around 10 mins walk with Miyazaki style trains passing by👌🏻
All in all, we wish we had stayed at least 2 nights as there are lots of activities around.
Thanks to Karaku staff for a warm welcome and tailored experience!
GGuest UserThe hotel room was spacious, tidy, and clean, with excellent service. Everything was great, except for the down pillows, which I found uncomfortable (I was too lazy to call and ask for a replacement). The hotel itself is beautiful, and the large windows offer stunning views! All of Yokohama's famous attractions are nearby! Getting to the airport is also very convenient, as you can catch a bus right from the hotel's ground floor for 1000 yen for adults and 500 yen for children.
GGuest UserHakone Kowakien Ten-yu is a truly comfortable and relaxing ryokan that made our stay very enjoyable. The staff were attentive and welcoming from the moment we arrived by car, and they promptly helped unload our luggage and delivered it to the hotel. They also assisted with carrying our luggage back to the car during check-out. The room was well-equipped, clean, and very hygienic, and the high-floor view was wide and beautiful. Breakfast and dinner buffet were both satisfying, with delicious food and a good variety of choices. The onsen was also impressive, with two levels of outdoor baths that are alternated between men and women at different times, allowing guests to enjoy both. The water park-style onsen area was a bit less impressive, but overall, this ryokan deserves a very high rating. The official site highlights its open-air onsen, private baths in all rooms, and well-regarded dining, which matches the strong overall experience here
HHehehe_233This is by far the best hotel I've stayed at in the greater Tokyo area! The transportation is incredibly convenient; it's very close to JR Kawasaki Station, and you can reach Tokyo Station in about 20 minutes with just three stops on the Tokaido Line. It really holds its own against hotels within central Tokyo. The area around Kawasaki Station is also bustling with businesses. The front desk staff were exceptionally warm and friendly. The room itself was spotless and tidy, and the amenities were well-appointed – even the TV was a large Sony. Thank you!!
TTls_The room was very spacious, and apart from skincare products, all other amenities were well-provided. The wet/dry separation in the bathroom was also a nice touch. The ocean view room was absolutely stunning, and we even got to see the fireworks display for Yokohama Port's opening season at night. The only downside was that the air conditioning was a bit noisy.
The front desk service was excellent; they could communicate in Chinese, English, and Japanese, and they also offered free luggage storage. Very satisfied overall!
AANASTASIIA_BERDNIKOVAThis hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!
GGuest UserStaying at this hotel again on a rainy day, and the surroundings are still beautiful. This time, I booked a room in the annex. The room was spacious, and I got a fantastic deal on Trip.com – excellent value for money! Most hotels here only allow check-in after 3 PM, so we decided to explore first and then took the Lake Ashi cruise to the hotel's shuttle bus stop to get to the hotel.
GGuest UserYama No Chaya has its own beauty and serenity. I personally don’t find it hard to locate - 2 bus stops away from Hakone Yumoto station + a 5 minutes walk are worth the stay. (Bus service stopped for one of the days due to bad weather and we walked for 20 minutes to Hakone Yumoto Station - all good)
The team is very hospitable - they also have some English and Chinese speaking staff otherwise simple English is not an issue to communicate. Our butler - Sandip always carry a smile with him, and he ensured we are very well taken care of. Every morning, the team will prepare heat pack and umbrellas for us (it was raining and snowing). In the evening, they made tea and prepared snacks (vary from mochi to sushi) for us upon our returned.
The room we booked is Yamano Ichigo (main wing) - just nice for 2. The viewing platform was where we relaxed every evening and we soaked our tiredness away in our very own private onsen at the basement. Despite of having our own private onsen, I still went to visit 3 other public onsen within the Ryokan - you will not be disappointed.
Our room came with daily breakfast and we added on dinner for 1 night. I must say the chef and culinary team put in their passion and effort to prepare all the dishes. It’s not common for a visitor like me to taste Kaisekai cuisine which I enjoyed very much. You need to take time and an empty stomach to full experience it :) However, my partner and I weren’t used to heavy breakfast and our butler noticed it - we get to change to western style for the rest of the stay which was equally delicious. We are thankful that we minimised food wastage.
Overall, we felt pampered during our stay at Yama no Chaya :) I will return again in the future when I visit Hakone.
DDevopriya TirthoMy wife and I traveled all the way from Canada to Japan to celebrate my recent graduation, and booking a night at Hakone Yumoto Aura Tachibana was the best decision we made for our entire trip. From the moment we arrived, the hospitality was nothing short of world-class. We arrived early around 1:30 PM to drop off our luggage before tackling the Hakone sightseeing loop, and the staff was incredibly accommodating, seamlessly taking our bags so we could explore unburdened. When we returned in the evening, check-in was smooth, and we were made to feel so welcome.
We stayed in the Deluxe Twin Room with an Open-air Bath, and it was a dream come true. The hotel kindly accommodated our request for a high-floor room with a beautiful, photogenic view of the surrounding Hakone mountains. Soaking in our private open-air bath after a long day of walking was the ultimate relaxation. The room itself was spacious, spotless, and beautifully designed, perfectly blending modern comfort with traditional Japanese aesthetics.
However, the absolute star of the show was the food. We had both dinner and breakfast included, and the Kaiseki (traditional multi-course) dining experience was phenomenal. Every single dish was a work of art—intricately prepared, beautifully presented, and bursting with seasonal flavors. The dining ambiance was serene and intimate, making our graduation celebration feel incredibly special. The staff even helped us select some wonderful Japanese drinks from their menu to toast to the occasion.
If you are looking for exceptional service, mouth-watering food, and a deeply relaxing atmosphere, look no further. We left feeling completely refreshed and cannot recommend Aura Tachibana highly enough!
- Devopriya & Debjani
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