The hygiene was acceptable, with minor stains on the bathroom and bedding. There's central air conditioning for heating, free parking, but no laundry room. Front desk service was normal. Overall, it offers good value for money.
Very nice and confortable place well located in Rotorua. All perfect large room and bed with full equiped kitchen,bathroom with spa was so relaxing. Location is 2 min by car to Downtown. Also quiet place . Parking free and nice staff . I really recommand this motel for your stay in Rotorua.
The room is spacious and comfortable, and the parking is very convenient to park directly in front of your bedroom. The service is very good, my mobile phone has fallen to the restaurant and I have not found it. The waiter at the hotel rushed to the ship we were about to leave and returned the phone to me.
The front desk service is very good, but the hotel does not provide bottled water and slippers. Ladies are advised to bring their own conditioner. There are food courts and supermarkets near the hotel, so shopping is also very convenient.
Courteous customer service, perfect location ( next by the lake & Polynesian Hot Pool ) and you can enjoy a lovely morning walk then go to have fun in the pool, remarkable checking in processes ( being so helpful ), room is very clean. So relaxing you ever expected!
Fuss free check in, basic but adequate amenities. Good bargain for the space given the price paid. Most appreciate the location and beautiful lake view
Room was big and spacious, slightly dated decor. Great location central and easy to get around. Gym was good but air con not strong. Fire alarm woke us at 2am where everyone evacuated for an hour. Not the hotel's fault but signs were not clear where the fire exits were. The entry from car park is ground floor so could be quite noisy if you had a room on that level.
Nice hotel. Every things good Specially the worm pool.
Only the room Temperature is hot. And the air conditioner not cooling well when we spoke with staff they offered a Fan and that not enough during a summer time
Recommended to during winter time
The front desk staff is very friendly. The hotel is close to the food court, and there are large supermarkets and household goods stores nearby, which is very convenient. The room is spacious.
The shower head in the bathroom has strong water flow and the service is generally satisfactory.
The downside is that the room has no air conditioning, only a fan, and the wall lights did not work properly.
Good
118 reviews
7.6/10
Price from
AU$ 87
per night
Check Availability
See All Hotels With Breakfast in Bay of Plenty
Latest Reviews for Bay of Plenty Hotels
See all
8.1/10
Very Good
MM483710****The hygiene was acceptable, with minor stains on the bathroom and bedding. There's central air conditioning for heating, free parking, but no laundry room. Front desk service was normal. Overall, it offers good value for money.
QQyimThe front desk staff is very friendly. The hotel is close to the food court, and there are large supermarkets and household goods stores nearby, which is very convenient. The room is spacious.
The shower head in the bathroom has strong water flow and the service is generally satisfactory.
The downside is that the room has no air conditioning, only a fan, and the wall lights did not work properly.
GGuest UserThey have great customer service. Are very polite and easy to talk to. The only two sad things was that I asked for our room to be cleaned while I took the kids out in the morning around 8. But when I arrived back in the afternoon around 4pm, it was not yet cleaned. Also the shower head was very hard to use. Maybe it has some plugging issues. The water comes out outwards, not focused in the middle.
YYuk LanCourteous customer service, perfect location ( next by the lake & Polynesian Hot Pool ) and you can enjoy a lovely morning walk then go to have fun in the pool, remarkable checking in processes ( being so helpful ), room is very clean. So relaxing you ever expected!
GGuest UserRoom was big and spacious, slightly dated decor. Great location central and easy to get around. Gym was good but air con not strong. Fire alarm woke us at 2am where everyone evacuated for an hour. Not the hotel's fault but signs were not clear where the fire exits were. The entry from car park is ground floor so could be quite noisy if you had a room on that level.
Rreturn visitorOutward appearance is good, but on closer Inspection it is shabby, once was high class accommodation but now cushions and curtains dirty. Unidentified scraps on bed linen and bathroom had very visible mould. The bath is a great size with headrest, heated floor and good water pressure. Our room had a great view of the lake, but people walking past windows, no real privacy. Good size room interesting room layout.
NNoorNice hotel. Every things good Specially the worm pool.
Only the room Temperature is hot. And the air conditioner not cooling well when we spoke with staff they offered a Fan and that not enough during a summer time
Recommended to during winter time
LLyn KhooWe had a comfortable and enjoyable stay at this hotel. The room was clean, spacious, and well-appointed with everything we needed for a short stay.
One thing that would have made the stay even better is if the room had included a washing machine. While laundry facilities were available on-site, having a washing machine in the room would have been much more convenient, especially for longer stays or for those traveling light.
Overall, a great place to stay — clean, comfortable, and in a good location. With in-room laundry, it would be close to perfect.
AAnonymous UserNot great considering the cost to stay. We had to wait 10 minutes for someone to turn up at the reception, and then we had to ask twice for assistance to check in.
Little to no hot water (tepid would be accurate) meant we had to walk out of the complex (with towels and toiletries) and down the main street and back into another room at the other end of the complex to take showers - both nights! Not at all pleasant as it was quite cold and very inconvenient.
And the spa didn’t work and was out of operation. Probably due to no hot water.
No lift meant lugging suitcases up a lot of stairs and no one to help.
Certainly wasn’t a great place to stay. Think we could have stayed somewhere better at half the price and less trouble.
GGuest UserThe hotel was located right next to the Polynesian Spa and a long walking/biking path around the geothermal area. It's also near restaurants and a grocery store for lots of food options. The room was clean and comfortable, but due to our location on the first floor near the parking lot and major walkway, we heard everyone coming and going. If you're a light sleeper, request an upper floor room, and hopefully you won't hear people in the hallway/parking lot/walkway like we did. Also, I have to be honest, the sulphur smell was so strong at times I was gagging and it woke me up from a dead sleep. Knowing it will smell and experiencing it are two different things! Mostly for this reason, I wouldn't stay here again.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.