DDin I.My girlfriend and I stayed for two nights. The experience was excellent from check in to check out. The staff were professional and attentive, with strong attention to detail.
I would like to clarify one issue related to room service. One night I ordered soup due to stomach discomfort. While ordering, I clearly stated that I needed absolutely no spice, not even mildly spicy. Despite this, the soup delivered was very spicy, with visible spices on top. After the first sip, my lips were burning. The staff immediately offered to replace the dish. In the meantime, my girlfriend exchanged meals with me, which resolved the issue.
Breakfast was exceptional. The view from the room window was very pleasant. One minor observation is that the barrier around the pool felt quite high.okay
Special thanks to Ishteaque Mohammed, Executive Sales and Marketing. He assisted me before the booking process. I had many questions and concerns prior to confirming the reservation, and he provided clear, helpful information that made the booking decision easy and reassuring.
DDR AZRASuite stay was comfortable, but fell short of expectations for the price. Appreciated the inclusion of a bathtub, but overall room features felt rather basic for a premium category.On a positive note, it was nice that the team accommodated our request for breakfast timing—though it’s based on request, not standard. A few thoughtful upgrades could make the experience more aligned with the price.
GGuest UserThe hotel is surely the best one in Dhaka, in the last 7 years I tried many and this is has totally all the potential to become a top grade institution. Rooms are spacious, clean and comfortable. Overall decoration is beautiful.
The staff is attentive, professional and smiling all the time (very important).
Spot on the front desk manager Mr. Galib, a real passionate and professional person who for sure will bring this establishment to success with his attitude and hard job.
I also appreciate Mr. Rubel from the main restaurant, nice and very kind.
As a new institution there is still a lot to polish, the staff need to be trained more on the little details (like be more present in the restaurant to pour water and clear the tables quicker...), mosquito problems on the restaurant on pool side. Plus the menus ”a la carte” needs more selection and variety! Just little details but important to push this hotel on the top.
All the potential is there, you will achieve!
GGuest UserFacilities: The facilities are very complete.
Hygiene: The hygiene is pretty good, acceptable.
Environment: The environment is nice, there's a swimming pool inside.
Service: The service is very patient, I really like it. The people here are all nice too. I'll come back here again next time I visit friends.
GGuest UserThe hotel is very nice, surely in the top 5 of Dhaka, the staff is friendly and professional. Location extremely convent to reach the airport and the expo center.
PRO: location, staff, breakfast and restaurant are pretty good, room is spacious and bathroom also nice
TO IMPROVE: room key stop working way to often, I think in my stay (8 nights) I've been to the front desk to get new keys at least 15 times.... facilities can be better, room need a little renovation to launch this hotel on a higher price point
MMuhammad Irsyad Bin ZainiExtremely disappointed with the airport transfer service—completely unacceptable for a hotel of this caliber.
Despite prior arrangements, I was left stranded at the airport for 30 minutes, as the hotel’s representative was waiting at the international terminal, even though I arrived via domestic. There was zero coordination and no communication from their side. I expected better from a so-called 5-star hotel.
To make matters worse, they charged USD 90 for a simple 20-minute ride—an outrageous fee for a service that wasn’t even properly executed. No apology, no accountability, just an overpriced mess.
That said, the rooms and amenities are commendable—clean, comfortable, and up to luxury standards. But service like this seriously undercuts the overall experience.
Westin Dhaka, you can and should do much better.
LLIM LAI KIMThis is the first time I visited (Dhaka) Bangladesh 🇧🇩 for holiday during Chinese ***** new year 🧧
I will like thank and Grateful for the Crowne plaza staff have taken care of my stay and need first of all I will like to thank for the service that they serve start from the reception here the name of the list (MASUM) (RAIHAN) (SADIK) (ZIHAD) (IMTIAZ) and the housekeeping (RASHED) always taken good care of my room and the security (SHOHAN) always help me with the uber and price for taken care of and one more security guard I never take him name but also help me with the uber once last person on the breakfast side (LIMON) doing at the eggs station always approach me and cook for me the Scramble egg that I like the most thank everyone in the team have done a good job
LLohaniPrakashIts fine but seems old property . Rooms are small , but clean , staffs are friendly and helpful. But the location is so cowered central , lots of road noise.
HHashusHotel staff was very helpful and efficient. They did their best to help with early check in when I told I really need to get some sleep before my appointment and they managed to get me a room immediately.
Also when my room has some leaking issues by the Duty Manager, Shawn immediately transferred me to another broom and extended my check out time
Recommend this hotel highly.
AAnonymous UserFirst time visiting Bangladesh, so I chose an international chain hotel that had recently been renovated. There were quite a few Chinese guests, and the facilities met the standards of a domestic four-star hotel, which was better than I expected. The price was also reasonable. The security guards at the entrance were very responsible, and I felt quite safe, which is the most important thing.