Posted on Aug 19, 2024
Guest User
A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured.
Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel.
As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you.
Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.
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Price per night from:AU$ 240
Posted on Feb 5, 2026|Essential Room
Adventure TravellerWhat a lovely hotel, the crews from their morning breakfast service to the reception, are really excellent and they make you feel welcome and appreciated. They got us a nice little upgrade to our rooms which is a nice gesture. We stayed there for 4 nights and certainly enjoyed our stay. Quite the view from the rooftop bar, and location is truly the gem. Located on the Main Street, good security and walking distance to many places of interest in the City centre of Barcelona. I can’t recommend this hotel enough! 💙
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Price per night from:AU$ 395
Posted on Feb 28, 2026|Delight King Room
Sherry_Xuan ZWhat first surprised me about this hotel was how incredibly friendly it is towards Chinese tourists. There was even a Chinese New Year greeting card and fruit on the room table. The front desk staff wished us a Happy New Year too! The moment we walked in, a wave of happiness just washed over us.
The hotel lobby is incredibly stylish, well-designed, and has a grand, trendy feel to it.
I really loved the many thoughtful design details inside the room. The embroidery on the slippers was very intricate, as were the bathrobes, which featured many embroidered butterflies. The hotel also has a dedicated area in the room for makeup and hair drying, which I absolutely adored – and the mirror is an irregularly shaped design, very beautiful. Even the mineral water bottles were beautifully designed. This hotel just emanates happiness everywhere you look.
The hotel environment fully meets five-star standards, but there are a few small details that could be improved. For example, the showerhead sprays water in a chaotic way and hasn't been fixed, and the water pressure is quite low, making showering a bit uncomfortable. Also, the hotel doesn't seem to have solutions for certain guest requests. For instance, I wanted to heat up some food I brought back from outside, and the hotel couldn't accommodate. I believe that for a five-star standard, they should consider and properly address customer needs.
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Price per night from:AU$ 388
Posted on Oct 30, 2024
Guest User
Super mooi nieuw hotel met meerdere zwembaden. Aardig personeel en uitgebreid ontbijt buffet. Wij waren hier voor 3 dagen in oktober maar zijn zeker van plan terug te komen in de zomer!
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Price per night from:AU$ 351
Posted on Aug 27, 2025|Wonderful King Room Non smoking
Changyouxiaoyuzhou
First off, a huge shout-out to the service! From the moment we checked in, the front desk staff were incredibly warm and efficient, always with a genuine smile, and patiently answered all our questions. It wasn't just the front desk; every staff member throughout the hotel, from the pool attendants to the restaurant servers, made us feel comfortable, cared for, and truly valued. My elderly travel companions are quite particular about their food, and they had a few unconventional requests. The staff went above and beyond to accommodate them, and that feeling of being prioritized was truly wonderful.
The room's view also deserves a special mention! The moment I pulled back the curtains, I was absolutely stunned. The panoramic sea view outside was breathtaking and magnificent, with planes occasionally flying by. It's just a few minutes' walk to the beach, and at night, you can see countless lights twinkling. Even at midnight, people were everywhere on the beach, chatting, playing beach volleyball, and even doing Western-style line dancing. Every photo you take turns out picture-perfect.
Facilities and dining also didn't disappoint. The outdoor pool environment was fantastic; just soaking in it and enjoying the view was incredibly relaxing. The breakfast spread was super diverse, offering a full range of Chinese and Western options, hot and cold dishes, fruits, and desserts. Every morning, we started our day feeling satisfied and happy. For dinner, we opted for a set menu, and the portions were incredibly generous – enough to easily fill two people, and the taste was spot-on.
All in all, whether it's the service, the environment, or the dining, the W Barcelona excels in every aspect. Next time I'm in Barcelona, I'll most likely choose this hotel again! Absolutely fantastic!
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Price per night from:AU$ 590
Posted on Feb 21, 2025|Family Room
Guest User
The location is superb, right on Passeig de Gràcia, just a 5-minute walk to Casa Batlló. Various luxury brand stores are right downstairs. There are also all sorts of small shops on the side streets, catering to every shopping need.
The concierge service was excellent; they proactively helped with luggage and always greeted us with a friendly 'hello.'
The breakfast restaurant offers a semi-buffet style, and the à la carte portions are incredibly generous. We didn't realize this on the first day and ordered too much. I suggest the restaurant staff could advise guests about the portion sizes.
The room itself was standard, but I was in a connecting room on the 2nd floor. Every morning and evening, when people upstairs took showers, I could hear very loud pipe noises, which significantly disturbed my rest.
Finally, some items in the mini-bar are complimentary, but the staff didn't replenish them proactively daily. We also had to specifically call for the daily complimentary bottled water for the room, which wasn't a great experience.
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Price per night from:AU$ 577
Posted on Sep 26, 2025
Guest User
I went there for my honeymoon.
Location: It is located right next to Casa Milà, and you can see the city at a glance from the rooftop. We were assigned a room on the first floor, so the view was of the adjacent building and wasn't great, but I think a higher floor would be nice.
Service: They were friendly. Since we checked in early, we planned to just leave our luggage and go sightseeing, but it was great that everything was ready right away.
We couldn't stay in Barcelona for very long, but it was a good hotel.
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Price per night from:AU$ 678
Posted on Mar 22, 2026
Guest User
From the moment I stepped into the hotel, from the greeter at the door, front desk staff, and lobby manager to the restaurant and bar, and room service, every single staff member greeted me with a smile and offered warm, attentive service. This truly showcased the quality of an established five-star hotel. While the furniture, bathroom facilities, and amenities in the room were indeed a bit dated, which is common in many older European hotels, the professional, warm, and thoughtful service completely made up for these shortcomings. The breakfast, once rated as the best in Europe, certainly lived up to its reputation. The rooftop bar offers a fantastic view of the Sagrada Familia. The hotel's location is superb, right in the middle of Passeig de Gràcia, surrounded by various restaurants, bars, and convenience stores. The room was spacious, and the bedding was comfortable. Facing away from the main street, it was incredibly quiet, and it even had a universal adapter. This is definitely one of the best choices for a trip to Barcelona.
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Price per night from:AU$ 615
Posted on Jan 14, 2025
Natalia,Estonia
Great hotel staff. Very helpful and friendly employees! Always ready to help: with a taxi, with recommendations, with booking tickets.
Very good breakfasts, they meet and see you off.
The only thing I can say is the air conditioning in the room, I couldn't get used to it and I was cold, the robe saved me 😁😅
Everything else, and especially the location, is great! Very nice Spanish restaurant, which greeted me in a friendly manner even at 22.00😇
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Price per night from:AU$ 408
Posted on Jun 2, 2022
Guest UserStayed in the suite on the top floor of the hotel, the room was small, but there were actually two small terraces! One was used to enjoy a hot bath and the other was suitable for sun. The staff was very friendly but did not experience the hotel breakfast.
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Price per night from:AU$ 313