4-Star Hotels in Occitanie, France

The hotel was exactly as the photos showed. I was surprised to be asked for 150 euros deposit, This needs to be more transparent before booking. It’s difficult to find where this wording appears. Also my room on the 5 floor was almost impossible to sleep in due to very strong cooking smells permeating my room, from where I’m not sure. A shame because the hotel is very convenient for the main railway station in Toulouse.

Hotel have great location and just walk distance to Lourdes Sanctuary. Receptions staff friendly and quick response with our request. We have experience the aircon does not work in the afternoon and water heater does not work in the early morning. Hope they could better in the future.

The hotel's location is superb, right on the central square with the Town Hall nearby. There's a public underground parking lot beneath the square, and plenty of dining and entertainment options in the vicinity. Most major attractions are within walking distance. The room facilities are complete, clean, and comfortable, with ample space and a nice view. The breakfast is exquisite and delicious, definitely recommended.

Everything with the hotel is excellent. Check in staff and house keeping are nice. One thing needs consideration is to resume provisions of bath mat in the shower room. Its a safety measurements. The bath tub is slippery when the shower is on. Amenities like toothpaste, tooth brush, slippers could be saved but safety measurements could not be sacrifice.

The room was nice and clean. My main issue with the hotel is the misleading advertisement about offering a shuttle bus to and from the airport. It turns out that they don't provide a shuttle bus to and from the airport after 11:00 PM, and they don't offer such service on the weekends, starting on Friday. These are essential details that the hotel should have shared online to give customers clarity of choice. I arrived around 11:30 PM at the airport and called the hotel. They said that they had stopped the shuttle bus service at 11:00 PM. When I arrived at the hotel and asked about the shuttle bus for the next day, Saturday, since I had a morning flight, they told me that they don't offer such service on the weekend. I chose this hotel because of the shuttle bus service they claimed to offer. This service is not acceptable for travellers due to a lack of clear communication regarding the shuttle service's schedule, which is critical information for travel customers.

Poor value for money. Excellent welcome, but the bedding was the only positive. Poorly insulated room (outside and other rooms: I didn't sleep all night), shower complicated to use, only usable in bath mode, pools accessible free of charge without jets from 8 a.m. to 10 a.m. When I went there, I couldn't find access to the indoor pool, so I went to the outdoor pool, which was closed, and I locked myself out. The code didn't work, and there was no way to contact reception. Some guests let me in after 10 minutes outside. Friendly departure, but they didn't ask me if I had a good stay. Room cleanliness approximated (hair from previous guests). Disappointed, I wouldn't recommend this hotel. I think it was better maintained when it was the Vichy Spa.

We did not receive advice that the the hotel cannot be accessed by car, so Satnav is not helpful. It was almost 9pm when we left the airport 11minutes away by car, but we did not arrive until 90 minutes, within the traffic-free old city. Phone calls to the hotel (separate phones, several occasions) connected us to a Tesla Charging number(we had a VW hire car|) or an Agent Immobilier. By asking local people on the street and in a restaurant, we eventually arrived at a secure hotel carpark with electronic code access, a young man appeared as he was locking up for the night. He told us we were lucky to find him there. We parked and were transported by him via a circuitous and improbable route through the fortifications. Why were we not given directions to this car park and why was this system not explained to us? Diabolical!

This is a very nice cheap hotel. Calling it a resort is definitely a stretch of the imagination. Very small pool, steam room, and Sauna. Everything was clean and orderly. Limited hours in pool and steam/ sauna. It probably saves significantly on power draw, so I understand, but not guest friendly. Front desk is only open from 15:00 to 18:00. Not guest friendly. Some of the pics are actually from the resort next door. Some false advertising. Beware. The €15 room service breakfast is probably the greatest value room service I have ever seen. Well worth it. Surprising even. 10€ self laundry is too much, and after 2plus hours in the dryer I just took my wet clothes to room and hung them to dry. Additionally, you self clean much of the room or pay 100€. No wifi in rooms. It's 2024. Time to upgrade. I would absolutely go back.

Very welcoming, cozy, and beautiful with a view of a river from my room. Staff were exceptional, very friendly and helpful, I asked for a sellotape around midnight to use for my packing, staff went beyond just to accommodate me. Also good to mention, I was surprised when two lovely staff told me upon checking in that my booking comes with a breakfast, I thought they just made a mistake and so I clarified that I didn’t include breakfast as I will be spending most of my time outside and I had an early flight to Paris, but they insisted and went over the top by saying ‘they can make a sandwich or pack a light breakfast with fruits for me’, amazing and superb service, indeed. Great location, near the Cathedral, shops, and restaurants. Everything was perfect, I would definitely come back and recommend.

Great hotel in a great location! Just a 10 minute walk to the Grotto, and right opposite the stop for the airport shuttle. The hotel was spacious and clean with a relaxing air. Staff at reception were friendly and helpful. They wanted to make sure guests were comfortable. I highly recommend booking a superior room rather than a standard one. I had a room on the top floor with amazing views of mountains, and the river - as well as other hotels. The room was large and clean and comfortable. Tea, coffee replenished every day. When I arrived, there was a free bottle of water in the fridge and a little gift of a Lourdes medal plus a couple of sweets, with a beautiful and kind note from the manager. I really appreciated those touches. I would stay here again.