4-Star Hotels in Shiga Prefecture, Japan

Room is very spacious, comes with 2 sets of facial acre products both for man and woman There's even a 6 CD player with preloaded CDs inside ranging from Jazz to sentimental songs for your relaxation Food are delicious and nicely decorated Every day it comes with some free local snacks like financiers and biscuits One incident that didn't quite went well is early morning after breakfast As we are rushing to head out before housekeeping and there's no more water in the room, we return to the dinning hall and try to ask the staff to help to fill up some water in their provided water bottle. one lady took over the bottle and head to the kitchen to fill up, but we can hear she's complaining to her colleagues about it. Shortly, while handing over the bottle, she signal us to leave. We did so but once just stepped out, she simply slams the dinning hall shut! I was surprised by her reaction. It was quite rude of her to do that. If it's against the regulation, they can rightly say so and communicate upfront than doing this repulsive reaction Overall, a nice stay amid a slight mark on the service rendered

長濱是北陸本線唯一一個靠琵琶湖的站點（彥根和米原都不在湖邊），而這個酒店又在長濱港，中間有五分鐘路程，並不遠。酒店客房南北向，這使所有客房都能看到湖景。 酒店七樓有浴場和室內瞭望台（向南），已經是湖邊的制高點了，早晚風景都很好，東南北三面瞭望琵琶湖，向西還有伊吹山。出酒店就是琵琶湖渡輪和去竹生島的遊船。 房間保留了泡沫時代的裝修風格，且非常乾淨。雖然入住率很高，但走廊並不吵。服務沒什麼説的，該給到的都給到了。雖然不是很想説性價比的事情，但和大津以及湖西網上動輒幾千元的湖景房相比，這邊真的做到了花小錢辦大事。 感謝酒店提供一晚令人放空的體驗。因《琵琶湖周航之歌》來到這裏，也真的在酒店看到了歌詞中所言之景。希望這個平價觀景酒店可以一直存在下去。

The location is very quiet and calm. For those who want a break from the main cities this place is highly recommended. The hotel picked us up from the nearby station and the communication was very active and accommodating (I emailed them when we were in Kyoto station in advanced and once we reached the local station, their shuttle was already waiting for us 🥹). Biwako Valley is near so it was our only planned big activity in the area aside from walking along the quiet road and trying convenience store food and using the 24 hour laundry place nearby. The food is very healthy and you will experience traditional Japanese service (they prepared colorful Yukatas for us and we wore them for bfast and dinner in their restaurant) . The private onsen was great and you can also use the public bath in the hotel itself. I cannot list everything but our experience here was truly amazing!

I am very happy to take two dogs to such a beautiful place. The overall environment is very beautiful and quiet, and the dog run brought by the house also makes the puppy have a great time. Dinner and breakfast are made on-site by the staff. The ingredients are fresh and the portion is very sufficient. It is really satisfying. However, at the same time, the overall experience is very good, there are two small suggestions, I hope that the quality of service can be further improved in the future. 1️⃣ Communication on check-in time The hotel's check-in time is 15:00 〜 19:00, so guests arrive before 19:00 is a normal check-in range. On the same day, if the check-in time has not exceeded, the temporary inquiry ”about what time will arrive” will give people a little feeling of being urged. Since the hotel has set a check-in time range, the catering and reception departments may be prepared in advance according to this time period. 2️⃣ About the service experience at check-out The staff was very enthusiastic on the day of check-in. The vehicle just stopped and took the initiative to help carry the luggage, which made a very good first impression. But in contrast, there was almost no assistance when checking out. I didn't even ask if I needed help with my luggage. Since some houses here are far from the front desk, I also saw some elderly guests need to drag a lot of luggage alone to check out. I personally think that a really good hotel is not only the enthusiasm at check-in, but also whether it can still be maintained in the same meticulous and thoughtfulness when checking out. Because the feelings of the guests when they leave, it is often the last impression left by the entire stay experience. The above content is not offensive, only represents a little real feeling of the individual during the stay. I also sincerely hope that the hotel will continue to improve the service details in the future, and do not let such an excellent environment and hardware be affected by the small regrets on the service. Some items were forgotten when I checked out. Thank you for calling me to communicate with me. I will stay next time. Please take care of it.

Extremely satisfied with this hotel, definitely a vacation experience you won't regret! First off, the check-in service was impressive, with staff literally kneeling to assist us, and they provided a very thorough introduction to all the hotel's facilities and services. The lady who helped us was beautiful, gentle, and spoke excellent English 👍 Next, the hot springs: We booked a Japanese-style room with a private onsen, and the view was absolutely stunning. The private hot spring was incredibly comfortable; all three of us could soak together with no problem, haha. The hotel's public baths were also super clean, and there was almost no one else there when we went, which made for a very relaxing soak. Then there's the food: The dinner was Kaiseki cuisine plus Omi beef shabu-shabu, which was surprisingly delicious! I thought I might not be used to Kaiseki, but that wasn't the case at all! The Omi beef was also of superb quality, incredibly fresh and flavorful after a quick dip in the clear broth. Breakfast was also very rich and varied! The room size was also perfectly fine. The only slight drawback is that check-out time is too early... 10 AM... If it could be a bit later, it would be absolutely perfect!

Nice hotel just by the Biwa lake. Big enough room for two people. Fast check in and friendly service. No public Onsen available in the hotel which is a minus. Lake view is nice. Dinner was a bit of disappointment. Breakfast was good. Sunrise supposed to be beautiful but weather was not permitted.

The room was new and spacious. Although two or three flying insects were found in the bathroom, it was difficult to understand and avoid. It was much better than Ji Yishengpu Turtle Well. Upgraded dinner was not bad, the buffet coffee machine soft drink, coffee was difficult to drink. Check out at 10 o'clock, the hot spring is open until 9:00 after breakfast, it is too late to soak. After checking out, it rained heavily. We sat in the lobby and waited for the rain to stop. The air conditioner was a bit cold. I wanted to borrow a bathrobe for the guests in the lobby. I was rejected and the service was disappointing.

The breakfast is very good and the hot spring experience is also very good. There was no one when I went there, it was just a charter. The location is right by the lake, comfortable and quiet, there is a 7-11 next to it, you can do some simple purchases. The owner of the hotel is a kind and amiable grandmother, who can recommend local activities to us in simple English. I am very grateful to her for taking care of her for a few days.

It's pretty good. But cigarettes 🚬 It smells a little.

The room view is wonderful and quiet. Free shuttle bus between Ogotoonsen and hotel, it takes abt 5’min ride time, very good. The hotel restaurant staff are friendly and polite. We stayed 3n and the food menu were changed daily, very impressive. The indoor and outdoor onsen are perfect and relaxing. I will recommend others go there, very good experience.