Hotel near Malacca City Center,Melaka100% of visitors choose this area
GGuest User2026.04.22
This property would have gotten 200% points if they had a better parking system. For a 1st timer, things were so confusing for us. Moreover the access card given to us was not working thus we had to go up and down just to get things sorted out.
Parking - from the parking level 7 there are different access to different buildings. Had the security guard was not there, it would have been very hassle for us to find which lift entrance to use. The access card was not working and ended going down again to get it fixed and coming up again. FYI the check in place is not in the same tower as the one which are staying. The parking is not well lit at night so it's kinda scary to go there at night.
The property - everything was good and satisfactory at T3 12-02 which is a three-bedroom unit. If I come again, will prefer to use this unit again.
Breakfast buffet - this must be the highlight of the stay!!! The taste, varieties and price everything was just so good!!! The service was prompt and friendly, and sufficient people on duty. Very satisfied with it. The rate for adults RM30++ and children RM20++.
I booked 2 rooms signature king. It was then upgraded to 2 bedroom suites. This is like apartment style room.. Master bedroom has en suite bathroom with bath tub. The second bathroom is outside, next to 2nd bedroom. Both bedroom relatively small. Living hall equiped with TV, sofa and has dining table as well. There is small kitchen with mini stove and kitchenette. Unfortunately we was assigned a room with faulty aircond in the living hall, however the team work very efficiency to organised maintenance team to fixed it and when it was failed, we was assigned to a new room immediately. The breakfast spread is good. My daughter loves the kids playgrounds and kids club.
Hotel near Malacca City Center,Melaka100% of visitors choose this area
XXue En2026.05.18
Overall, the stay was quite pleasant. The room was comfortable and cozy, and it was nice to have YouTube available on the TV.
However, there are a few areas that could be improved. The remote control had no battery, which made it inconvenient to use. The sink was clogged and drained very slowly. Also, there was some trash left inside the fridge, so cleanliness could be improved a little more.
The hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout.
Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature.
Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.
Hotel near Malacca City Center,Melaka100% of visitors choose this area
Ppartin ega2026.04.28
Beautiful place, very convenient for getting around. The room was tidy and lovely, seriously a 1000/10. Even though I came at a bad time, this place really saved my Melaka trip! đđ¤đ
Hotel near Malacca City Center,Melaka100% of visitors choose this area
AAnonymous User2026.05.20
Clean and hygienic, with excellent service. They even have a Chinese-speaking front desk, which was a huge help for someone like me with limited English. It's super convenient for getting around; both the bus and subway are just a few minutes away. Plus, all the amenities are really handy.
This place probably used to be great, but it's really showing its age and needs some serious maintenance.
**Location:** Very convenient.
**Amenities:** Didn't have time to use them.
**Cleanliness:** Needs improvement.
**Service:** I have to say, the human customer service was excellent. I really appreciate not getting those robotic, AI-like responses where you wait forever for a reply. The deposit was refunded quickly, so the service was good in that regard.
Hotel near Malacca City Center,Melaka100% of visitors choose this area
TTiong Jenny2026.05.01
Another unpleasant experience during recent stay. Kinda upset that the hotel didnât even bother to read my special request that I have indicated in my booking a week before the check in. Regularly staying here for my business trip, and this is not the first time they disappointed me.
Reached hotel at 5pm after long business meeting, and been told my room is facing the pool side and at lower floor. I have clearly indicated higher floor and river view which I have been staying in the same floor / same room during each of my stay. But theyâre totally not aware I have indicated such request for my booking and ended up I waited for almost 40min++ for them to get another river view room ready for me. Before they do so, they actually asked me to wait until 8pm if I want a river view room which Iâm totally speechless. Iâve booked for premier room not standard room, and kinda shocked when I heard that remarks from the receptionist
Location is definitely very strategic.
I hope the next trip I wonât get disappointed again.
Hotel near Malacca City Center,Melaka100% of visitors choose this area
AAliceMeng2026.05.16
Spacious room with partial sea view. Staff very friendly, particularly want to commend front door staff, always help with opening door and luggage. Bedding is comfortable, and bathroom is spacious.
A few things need to be mindful of:
1. There is a step when entering the room
2. Shower area is not enclosed and shower head holder canât be adjusted, so water may splash around
3. The corridor door is half opened, need to be careful as may bump onto people when turning
Otherwise, a pleasant stay, quite like our room. :)
The hotelâs location is absolutely excellentâright in the heart of Jonker Walk. Everything is just steps away, whether you want to explore the night market, enjoy local food, or grab a casual drink in the evening. Itâs incredibly convenient and perfect for a lively yet effortless stay.
One of the best parts is that room service is available until 10:30 PM, so even if you donât feel like heading out, you can still enjoy a delicious meal comfortably in your room.
The breakfast spread is impressive and truly delicious. There is a wide variety of options, including Nyonya cuisine, Western dishes, porridge, Malay noodles, pasta, croissants, and fresh fruitsâsomething for every taste.
The hotelâs design reflects a beautiful Baba-Nyonya style, creating a charming and relaxing holiday atmosphere. There is also a small rooftop water play area where kids can splash around and have lots of fun, which adds a lovely family-friendly touch to the stay.
Overall, the experience was exceptionalâtruly a perfect stay from start to finish!
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9.2/10
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9.0/10
Great
SspaceroStayed here from 1st to 3rd May 2026.
First impression: It was raining really heavily when we arrived so many vehicles were lining up to drop off luggages at the main lobby. The downside, there was no valet parking. Not only myself, but I overheard a few other people asking for valet as well. Hope it can be incorporated ASAP as there are no covered car parks available.
Perks of club rooms & suites: Separate check-in at the club lounge. Super fast & efficient. We could also enjoy the 5-7pm cocktail hour and the selection of food and alcohol were pretty decent.
Breakfast spread: We have to hand it to them for their buffet breakfast. An amazing spread and they even have a teh tarik performance.
TIP: Just go for the buffet breakfast even if you have lounge access. You can come up to the lounge for Round 2.
DOWNSIDE: Room & bath were clean and comfy. However, housekeeping was a bit disappointing. I'm not sure what the hotel policy is but the room slippers were not changed during housekeeping. Both pairs were untouched and were exactly how we left them on the side. Our old towels were kept but new ones were not provided. A staff randomly knocked on our door and requested to check the fridge (minibar) and informed that since we consumed 1 can of Coke, they will replenish 1 can for us but will be brought in afterwards by his colleague. But, that 1 can never arrived. Also, shouldn't the minibar be replenished during housekeeping?
Other than that, everything else was great. Shoutout to Chef Adeq, super friendly guy and shoutout to the team over at the club lounge for making our âlepak sessionsâ super relaxing and comfortable.
AAnonymous UserI booked 2 rooms signature king. It was then upgraded to 2 bedroom suites. This is like apartment style room.. Master bedroom has en suite bathroom with bath tub. The second bathroom is outside, next to 2nd bedroom. Both bedroom relatively small. Living hall equiped with TV, sofa and has dining table as well. There is small kitchen with mini stove and kitchenette. Unfortunately we was assigned a room with faulty aircond in the living hall, however the team work very efficiency to organised maintenance team to fixed it and when it was failed, we was assigned to a new room immediately. The breakfast spread is good. My daughter loves the kids playgrounds and kids club.
GGuest UserOverall, it was a pleasant stay. The room was clean, but the toilet facilities need upgrading. The staff were polite and helpful. However, there were minor issues with the pool facilities, as no towels were provided. Still, it was a good experience and worth staying for the price.
IIbuYus2We previously visited in 2023 as a couple. The breakfast was delicious and the room was very comfortable. The hotel service was excellent as well. This year, we returned again with our two children, and it was totally worth it. Highly recommended
GGuest UserI tried to reach out the night before check-in regarding the check-in details but received no reply. On the day of check-in, my calls went unanswered. I had to contact Ctrip for help, and it took about half an hour to finally get the check-in instructions.
The living room, bedroom, kitchen, and bathroom were all very clean and modern. However, the bath towels were very old and had an unpleasant odor; as you can see in the picture, the 'white' towels were actually a yellowish-brown.
The location is very convenient, with plenty of restaurants and leisure facilities nearby. Be warned, though: as the apartment is right by a main road, there was a lot of noise from late-night street racers. This is a heads-up for light sleepers.
AAnonymous UserThe hotel is quiet...spacious...got a refrigerator... The air-conditioning was cold.. the bed is comfortable...the bathroom was clean...but if the housekeeper can scrub the toilet, it would be ok. The stains are still there..
The water pressure was great as well... I'm very satisfied with my stay.. I pay for my breakfast. The food was tasty. Enough with the price that I paid.
I love the interior... Smell nice...friendly staff...
The only thing I'm not ok is the location. If you want to go somewhere that main tourist attractions, it's quite far... Not a walking distance. But I drive, so Its not a problem for me.
AAnonymous UserThey described the room with 30 m² space. With a refrigerator. When we first got our room, it was really small, with no fridge. Then we called the reception, they changed our room to the next door. The new room was spacious. However the fridge is not functioning at all. I think the bathroom could be cleaner, and they could provide extra towel for floor mat. It was more like a homestay rather than hotel. Breakfast was okay, because it was served by AMES hotel. Parking was okay.
GGuest UserSpacious room with additional 1 single bed. really exceed our expectation. big bathroom, we were really satisfied with the accomodation. dinner and breakfast provided in the room rate. Thanks very much to trip.com for the recommendation. All staff really helpful. Please join all free activities and amenities provided at this resort such as morning/night safari walk, movie watching, gym/library/swimming pool.
Wwendy28I had a very comfortable stay and the environment was very clean. âşď¸đđť The customer service was also very prompt in responding to my messages. The service was excellent.
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