The hotel is located in a unique environment, integrated into the wall of Toledo, with a modern palace and a very good location to visit Toledo.
The only defect was to find a hair on the shafts with doubt whether they had changed.
You can take photos of the old town from the hotel's public courtyard. You need to take a taxi to each attraction. It is not very convenient to call a taxi in Toledo. You need to make an appointment for the hotel breakfast. It is more convenient to stay in the old town. The hotel only provides one bottle of water regardless of how many days you stay.
1. When I called to make a request, they told me to call at 8pm. In a hotel, service should be round the clock.
2. When i requested for lotion, they said they dont give lotion. We booked to 6 different hotels in Spain. Only this hotel has no lotion.
3. There is no complementary water. If you need water, you have to go get it from the cafeteria.
4. The air conditioning system is not working. The only hotel we booked at with no air conditioning for 3 days. So we had to open the windows, hoping that no bird would fly in while we were sleeping.
The room was great with incredible views but at 9:30 in the morning on Sunday the cleaning service began its work making a noise that did not allow us to rest, vacuum cleaner, voices, movements of cars in the hallway... a disaster that kept us awake all the time. When we left, the receptionist didn't even say goodbye and when we wanted to go have a coffee, the cafeteria was closed.
The hotel is very quiet, the town is not big, there is a Don Quixote Museum not far from the next, Zhou Zhou is not far from the supermarket, the Unicom room is especially convenient for the family, impressed
The room is a bit small, and the sound insulation is not very good, it may be a very old house!
Breakfast is not self-service, you need to communicate with the waiter, it is more difficult!
The location is not bad, in the back of the ancient city, it is very convenient to have a bus!
The front desk is good and welcoming
When we arrived, the room was ready. At the reception they were very kind offering us breakfast for the next day, and what to say about the room, it was great, it had a lot of space and the mattress was very comfortable.
We didn't use the hotel car park but right in front of the hotel there are many places to park and we had no difficulty finding it.
A success, we will definitely return!
Great
86 reviews
9.0/10
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JPY 9,072
per night
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8.6/10
Very Good
BBeatrizTHThe room was great with incredible views but at 9:30 in the morning on Sunday the cleaning service began its work making a noise that did not allow us to rest, vacuum cleaner, voices, movements of cars in the hallway... a disaster that kept us awake all the time. When we left, the receptionist didn't even say goodbye and when we wanted to go have a coffee, the cafeteria was closed.
GGuest UserWe were surprised to encounter major renovation to the front terrace which reduced the car parking availability and created a lot of white/grey dust best to avoid the terrace area altogether but pack a clothes brush anyway as there are none in the room. Garage parking is advertised in Reception as €25/day but due to reduced free parking there was no charge. All staff are very obliging and professional and appear pleased to ensure your time there is enjoyable. The building has been repurposed over the decades but as a hotel it is both dignified and comfortable. A vending machine dispensing bottles of water would be useful. During the 2 night stay we took breakfast lunch and dinner and whilst the food is not great it is good.
Parador de Cuenca is a great example of the brand but as we are only a few into their Spanish estate and with another 88 to visit we sadly don't have time to return.
ZZiqianExceeding expectations, there is a terrace, you can see the attractions on the mountain, the best with cameras, free parking, bar can be early, not expensive. The room is large, the bed is large, the bathroom is large, it is very comfortable to live, very suitable for vacation, but it is convenient to have a car.
NNoel Carpio1. When I called to make a request, they told me to call at 8pm. In a hotel, service should be round the clock.
2. When i requested for lotion, they said they dont give lotion. We booked to 6 different hotels in Spain. Only this hotel has no lotion.
3. There is no complementary water. If you need water, you have to go get it from the cafeteria.
4. The air conditioning system is not working. The only hotel we booked at with no air conditioning for 3 days. So we had to open the windows, hoping that no bird would fly in while we were sleeping.
GGuest UserLove this hotel. Definitely will come back for longer stay if ever come to Toledo again. From photos I thought it was nice but when we got there, except check in a bit busy wait for like 15 mins, the room n decor of hotel was stunning! Size of room is huge, free parking. We took a bottle from the minibar n wanted to pay when checking out, the staff said no problem no need to pay, just a little gesture makes an excellent impression.
TOMYou can take photos of the old town from the hotel's public courtyard. You need to take a taxi to each attraction. It is not very convenient to call a taxi in Toledo. You need to make an appointment for the hotel breakfast. It is more convenient to stay in the old town. The hotel only provides one bottle of water regardless of how many days you stay.
GGuest UserGenerally the stay was great. However the actual room was not the same as what was shown in the picture. It’s actually much smaller with much smaller balcony. We were quite displeased about it. Nonetheless the stay was good
AAnni43Staff is extremely nice. The restaurant downstairs is good. The room was clean but we can clearly hear the neighbours snoring like if they were in the room...
SScheilafrancaBeautiful and classy looking hotel, amazing service , staff friendly and cheerful, the breakfast was delicious, definitely worth and recommend it.
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