Angsana Teluk Bahang, Penang Reviews

The hotel's service level seems overpriced compared to other 5-star hotels, especially considering the minimal amenities, cleanliness, and facilities. The 5-star rating appears misleading, as it may lead consumers to have high expectations that are not met. Disappointment begins with arrival at the lobby and continues through a challenging check-in experience at the front desk, complicated by language barriers (as they can't speak English). The walk to the room reveals dirt and stains that are too easily visible, which is not what one would expect from a 5-star hotel. Upon entering the room, we found that the floors had not been adequately cleaned, and the cabinets were covered in dust, making it unsuitable for storing our clothes. My wife had to call the housekeeping department to send someone to address these issues. Unfortunately, when the cleaner arrived and tried to address the cleanliness issues, they encountered another problem: body odour, which filled the room, creating a very unpleasant situation. My wife has no other alternative and has to sacrifice her Dior Perfume to spray the room to overcome the odour smell. This is a significant concern in the hospitality service industry. The following morning, at 7:00 am, my wife registered for the Yoga session in the Yoga Deck area. We can't believe the flooring wasn't suitable for yoga practices due to the dirt and stains on the floor, as my wife needs to use the swimming pool tower to cover the dirty floors before practising yoga. On the second morning, which was marked by heavy rain, the breakfast restaurant faced a serious problem. Guests were required to queue for at least 30-45 minutes to enter the restaurant. Outside, it was raining heavily, and the corridors were mostly splashed with rainwater. As my queue approaches the entrance, I can observe that some of the guests behind me are shouting that the counter registration can't be flexible and that the queuing issues need to be quickly resolved, as they are getting wet from the rainwater. Some guests have decided to adjourn the long breakfast queue. The floor staff wasn't considering the situation (having such a long queue when it rains), and it was an unpleasant experience for all guests in Angsana. On the last day of our stay, after we returned from breakfast, we found that our room door lock couldn't be opened with the access card. We had to inform the housekeeping staff and then follow up by walking over to the front counter to request assistance in cross-checking our room cards for any issues; in addition, we asked for a technician to be present and open the room door for us, after 20 mintues be waiting infront of the room, finally a gentlement bring his laptop and connecting into the degital lockset, with by passing and get the door unlock, due to the batery issue and require to replace it. This really blew our minds when we chose to stay at Angsana for two nights for MYR 2,413.00, with the feeling that our stay here at Angsana was difficult to pass up. We're supposed to relax here and end up with a so stressful, unpleasant experience in Angsana.