Occidental Bilbao Reviews

I don’t recommend this hotel since you have to pay 20€ per person for using inside pool, 😑 and although the weather is quite warm on October more than 26C, the outside pool was closed. the room floor was damaged and has a laud sound when you walked. Hotel crews were friendly but totally it doesn’t worth to pay for this hotel. Breakfast was normal and nothing different from a 3stars hotels. Regarding location also it is not a good location to use public transportation from old town. We were not at all satisfied.

This is a lovely hotel and very central , the staff are supper amazing and we even got a room upgrade when we complained that we didn’t have a room with a view

The receptionist was very friendly and helpful. The surrounding is amazing.

Very clean hotel , good location with metro nearby for city centre. Great choice at breakfast. Be mindful you do have to pay for the gym/sauna

Great place and the hotel was also very clean and nice. Staff were helpful

The only disappointment was the low water pressure and the inability to dispense water for bathing which it might be specific to the room.

There were 2 things which were not in line with my expectations: The window in the room was blocked since the handle was removed, so we could not open the window for fresh air or emergency The airconditioning was very poor. Even when leaving it on, it took hours before the temperature came down from 26 degrees to 23 degrees. This is too high for sleeping. Regards Maurice Lansu room 217.

Great value for money, clean and friendly staff. Comfy beds and nice shower.

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.

Well located, easy access parking amtough a bit expensive (20€/ night). Friendly staff. Beds are a bit hard and the pillows a bit flat but the rest of the room was good.

Nice hotel

Nice hotel with ample parking. Excellent location for exploring the city. You can walk to Casco Viejo in 15 minutes, and the metro stop is also nearby. The breakfast buffet is very good and extensive, with a huge selection. The only downside was the strict rules around the pool, which is also part of a sports club. This meant the children couldn't really play there.

The hotel is very clean and the service is good. Because of the long business trip, I was a little confused about the itinerary. I should have checked out but didn't. I didn't realize I should have checked out until I went to the hotel at 2 or 3 in the afternoon and couldn't get in. After explaining the situation to the hotel, I didn't incur any fees. It's more humane than domestic hotels.

Good environment, quiet, large room, dinner was delivered on time, steak was tender and delicious, breakfast was very good for Western food, very rich and worth it. The only drawback was that there was hair in the sink and hair dryer, which needs to be improved.