Osborn House

"We stayed at Osborn House expecting a luxury experience, but unfortunately the service and overall experience fell well below expectations for the price charged. The problems started at check-in. Staff could not locate our booking and then confused it with another reservation. After finally sorting it out, we received almost no orientation or introduction to the property or facilities and were simply pointed toward our room. On Friday evening, when we mentioned we were heading out for dinner, there was also no proactive service offered at all — no assistance organising a taxi, no offer to bring up our car, and no sense of hospitality or attentiveness you would normally expect from a hotel positioning itself as luxury accommodation. Breakfast the next morning was also disappointing. The coffee machine was not functioning properly and produced bitter coffee. We eventually ordered coffee separately, which was acceptable, but the breakfast overall was average at best and not what you would expect from a premium luxury property. The most frustrating issue happened on Saturday afternoon. After spending the entire day out, we returned looking forward to relaxing in our room and enjoying the fireplace, only to discover the room had not been serviced at all. Beds were unmade, towels untouched, and the room was left dirty exactly as we had left it. When we called reception, we were told rooms are only serviced during breakfast and dinner service windows — despite the fact our room had clearly not been serviced while we were at breakfast either. This left us stuck in the room all afternoon with housekeeping unable to clean it while we were there. I emailed Caitlin, the General Manager, during our stay to raise these concerns and again after the stay. She attempted to call once while I was unavailable, but after I returned the call and followed up again by email, there was no further response. For the nightly rate charged here, the level of service, communication, housekeeping and attention to detail was nowhere near the standard expected of a luxury hotel. Very disappointing experience overall."

The Bundanoon Guest House

"What a wonderful experience from the welcome when we first arrived. The guest house was just wonderful, bought me back to my childhood with the lounges and hallways decorated in an era gone by to the modern rooms totally renovated with comfortable and linens (including electric blankets). We were there for the Brigadoon weekend the guest house was decorated in the Scottish way, which was just lovely. The dinner on the Saturday night was fun and delicious. Piped in the haggis, which was tastefully prepared with mashed potato and swede Highly recommended"

Sandstone Cottage With Cozy Open Fireplace in the Heart of Robertson

Self Contained Cottage in Bowral with Fireplace

The Best Exotic Magnolia Cottage

The Vale Penrose

Oxley Motel

"Excellent experience."

Motel Melrose

"This is a fantastic motel. Yes… it could do with some fixing up some small details but I don’t think I’ve seen a cleaner motel/ hotel room anywhere (I’ve travelled a lot in my years). And my god it’s cheap ! If you just need a place to sleep in a great location then it’s perfect. Great hot water and water pressure. Comfy bed. And pet friendly! Will absolutely stay again."

Scribbly Farm Premium Dome Bush Retreat Southern Highlands

"The place is clean and best suited for cooler weather. It’s convenient and comfortable, and the hot water shower has great pressure."