Blvd. Kukulcan 166-Km. 3.5, Kukulcan Boulevard, Zona Hotelera, Cancun, Quintana Roo, 77500, MexicoView Hotel Details
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1 night
Guest Reviews of Cancun Bay All Inclusive Hotel
7.8/10
Good
115 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.0
Amenities7.5
Service7.5
Cleanliness8.0
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All reviews(115)
Positive reviews(13)
Reviews with photos/video(7)
Awesome stay(7)
Clean pool(3)
Great swimming pool(3)
Negative reviews(2)
Guest User
Master Suite
Stayed in May 2025
Family
3 review
4.0/10
Posted on Jun 19, 2025
rude staff. average low kind of food. every thing seems to be closed all the time. o beautiful views. feels small and unconfortable. great inside pool. nothing to be iimpress. wont come back
Shane Douglas Rankin
Standard Double Room
Stayed in Jan 2025
Solo traveler
14 review
9.5/10
Amazing
Posted on Mar 23, 2025
I loved it was great for one night had a lot of fun. I liked the other places around the area but this was a bargain price. Good if you like it lowkey and the morning buffet and that is pretty good but more variety would have been good but I’m not picky. I think it shares a beach with temptation. I saw a bit of adults only things but I did go for a scroll so probably my only fault haha but just saying if you have kids keep them close.
Guest User
Standard Double Room
Stayed in Feb 2024
Traveling with friends
10 review
9.5/10
Amazing
Posted on Mar 15, 2024
Great experience and friendly staff members! Great location for a good price.
Guest User
Standard Double Room
Stayed in Jan 2025
Solo traveler
1 review
9.0/10
Great
Posted on Feb 8, 2025
Great customer service from the staffs.
Keitha Cornutt
Standard Double Room
Stayed in Nov 2023
Other
1 review
10/10
Outstanding
Posted on Dec 22, 2023
Food was very good and plentiful. We had a problem with the location of our room and they gave us a super upgrade at N/C. They were very helpful at the check-in desk. I'd go back.
Saken
Standard Double Room
Stayed in Jun 2023
Family
9 review
8.5/10
Very Good
Posted on Aug 3, 2023
Good property. Clean beach.✌🏻
Guest User
Standard Double Room
Stayed in Mar 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 22, 2024
Always great time. Very intimate but perfect
Guest User
Standard Double Room
Stayed in Dec 2022
Traveling with friends
1 review
6.5/10
Posted on Jan 21, 2023
We, 4 of us, stayed in Cancun Bay Resort for 2 nights only. Originally, we planned to stay there for a total of 5 days. But we did not extend our stay in this hotel. Honestly, the location is not ideal, as the beach is small and not swimmable. This all-inclusive resort does not provide variety of food, and the quality of the food is no good. We do not see some fresh seefood during our stay there. I would not recommend my friends to this hotel for vacation.
Guest User
Standard Double Room
Stayed in Jun 2024
Family
1 review
4.5/10
Posted on Aug 24, 2024
Not great
okonomiyaki
Standard Double Room
Stayed in Jan 2025
Family
2 review
6.5/10
Posted on Feb 18, 2025
Hairdryers and shampoo are provided.
The restaurants seem to rotate daily, and there were only about three places where you could actually eat. You can eat and drink until 3am after check-out. I didn't know this until I checked out, so I had other plans and couldn't use the facilities. Some staff were friendly, while others were cold or annoying. The morning sunrise was beautiful. I think the main attraction was the pool rather than the sea. In fact, most people were playing in the pool.
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Guest User
Standard Double Room
Stayed in May 2024
Family
4 review
8.0/10
Very Good
Posted on Jul 24, 2024
check-in時會派一張紙,內裏寫有Snacks提供,每日時間下午直至6:00 pm ,第一日5:00去問snacks 回覆沒有提供,第二日5:00 再去問,拒絕我們進入,及回覆因為要準備dinner ,強烈拒絕 不會為客人準備snacks ,最後要向大堂經理反映最後才得到提供,是漢堡包薯條熱狗之類嘅東西,房間是有兩級樓梯進入睡房,如果行動不便的要謹慎考慮!cafe不同時間會提供不同食物,Japan food is no good , 訂不到並不可惜,泳池景觀不夠美麗!
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_WeChat322310****
Standard Double Room
Stayed in Dec 2022
Other
1 review
10/10
Outstanding
Posted on Jan 4, 2023
The items in the buffet are relatively fresh. The beach does not seem to be under the management of the hotel, and there is an extra charge on the beach. It is best to hide in the hotel. Water activities on the beach will be mandatory to tip $20, and $60 for 6 photos. It is charged by a Korean 🤏, and he will not force it if he tells him that he is Chinese.
Facilities: very comfortable 🤤WiFi full coverage
Hygiene: Very clean, a little brother comes to clean it every day
Environment: Very clean, you can ask the hotel staff for unlimited blankets
Service: basically as long as you want it 🤤
Original textTranslated by Google
Guest User
Standard Double Room
Stayed in Jul 2023
Couple
1 review
10/10
Outstanding
Posted on Sep 17, 2023
Excellent service I really liked the hotel and excellent atmosphere