DoubleTree by Hilton Chengdu Riverside

DoubleTree by Hilton Chengdu Riverside Reviews

DoubleTree by Hilton Chengdu Riverside

No.266 Shabanqiao Rd, Chenghua Ave, Chenghua District, Chengdu, Sichuan, ChinaView Hotel Details
DoubleTree by Hilton Chengdu Riverside
DoubleTree by Hilton Chengdu RiversideDoubleTree by Hilton Chengdu RiversideDoubleTree by Hilton Chengdu Riverside
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DoubleTree by Hilton Chengdu Riverside Guest Reviews

4.8/5
Excellent
2447 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2447)
Positive reviews(2401)
Reviews with photos/video(355)
Friendly front desk staff(495)
Easy to get around(150)
Convenient for shopping(83)
Delicious breakfast(78)
Perfect for business trips(54)
Close to metro(34)
Loved the night views(26)
Tasty restaurant(15)
Negative reviews(46)
Connor Royston
Elin 270° View Double Bed Room
Stayed in Nov 2024
Couples
24 review
3.2/5
Posted on Dec 28, 2024
I stayed for one night and it required a 500 RMB deposit. Unfortunately I had no friendly greeting upon check in not evening a good afternoon.
Response from Property: I appreciate your review of your recent experience at our hotel. I'm very sorry that had a disappointing experience with us and I have addressed these issues with our staff. Exceptional Guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.
Jason Kayle
King Deluxe Room High Floor
Stayed in Nov 2024
Business travellers
20 review
5.0/5
Outstanding
Posted on Dec 2, 2024
The location of this this hotel is amazing,walking distance to hundreds of restaurants that some to them opens 24/7,this hotel shares the building with a huge shopping mall,ez shopping everyday. The staffs were excellent in service.Special thanks to Lucy Wang,she navigated me within the area and that was absolute top service! I will never be tired of the food here,I love chengdu so much.
Response from Property: Thank you for choosing to stay with us at the DoubleTree by Hilton Chengdu Riverside. I am glad to hear that you enjoyed your stay and that Lucy Wang was so attentive to your needs. I will be sure to share your comments with her. Should your travels bring you back this way, I hope that you will stay with us again.
Kent
King Deluxe Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 11, 2025
Very clean and well maintained premise whilst hotel services are topnotch. Will visit again in future.
Response from Property: Thank you for your recent stay at DoubleTree by Hilton Chengdu Riverside. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Guest User
Twin Deluxe Room
Stayed in Nov 2024
Family
5 review
4.2/5
Very Good
Posted on Dec 16, 2024
Front desk Ryan and Knowknow are extremely helpful towards tourists, especially when we don’t have a China number. Stay was very comfortable and location was good and close to 东郊记忆。
Response from Property: Thank you for choosing to stay with us at the DoubleTree by Hilton Chengdu Riverside. I am glad to hear that you enjoyed your stay and that Ryan and Knowknow was so attentive to your needs. I will be sure to share your comments with them. Should your travels bring you back this way, I hope that you will stay with us again.
Anonymous User
King Deluxe Room
Stayed in Oct 2024
Solo travellers
34 review
5.0/5
Outstanding
Posted on Dec 1, 2024
The environment is great, though it’s not the “Hilton”, but the service can be proven to be five-stared.
Response from Property: Thank you for your recent stay at DoubleTree by Hilton Chengdu Riverside. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Guest User
King Deluxe Room
Stayed in Feb 2024
Business travellers
8 review
5.0/5
Outstanding
Posted on Mar 10, 2024
Very nice hotel, spacious and clean rooms, modern and fresh decoration, wide enough variety of food for breakfast. Located in a busy commercial area with plenty of shopping and dining nearby, a short walking distance from 东郊记忆 park area with a lot of cafes, galleries and creative design installations. Would happily choose to stay here again.
Response from Property: Thanks for staying here at the DoubleTree by Hilton Chengdu Riverside. We’re glad you had a taste of our warm, caring service .We know it’s the little things that make your stay more comfortable, We look forward to welcoming you back.
Anonymous User
Twin Deluxe Room
Stayed in Nov 2023
Travel with friends
9 review
5.0/5
Outstanding
Posted on Dec 19, 2023
Hotel was cleaned and staff is really friendly. The hotel is right beside a mall and walking distance to the metro. Pretty good stay!
Response from Property: Thanks for staying here at the DoubleTree by Hilton. We’re glad you had a taste of our warm, caring service (along with our at check in). We look forward to welcoming you back.
Guest User
King Deluxe Room
Stayed in Aug 2023
Family
3 review
4.5/5
Great
Posted on Oct 5, 2023
A little far from the city, other than that is ok
Response from Property: Thanks for staying here at the DoubleTree by Hilton Chengdu Riverside. We’re glad you had a taste of our warm, caring service .We know it’s the little things that make your stay more comfortable, We look forward to welcoming you back.
Wei Keong
King Deluxe Room
Stayed in Sep 2023
Family
22 review
4.5/5
Great
Posted on Oct 25, 2023
Overall experience is good.
Response from Property: Thanks for staying here at the DoubleTree by Hilton. We’re glad you had a taste of our warm, caring service (along with our at check in). We look forward to welcoming you back.
Hong Pang
Twin Deluxe Room
Stayed in Apr 2022
Business travellers
1 review
4.7/5
Amazing
Posted on May 6, 2022
Brand new hotel, best location surrounding shopping mall and restaurants, very nice and sweetie recipients at concierge, special thanks for 小林❤️❤️❤️ a lovely and warm experienced to stay here!
Response from Property: Thanks for staying with us at the DoubleTree by Hilton Chengdu Riverside. I’m happy to hear that you enjoyed your stay and that 小林 was helpful! I’ll be sure to share your comments with them. See you soon.
Guest User
King Deluxe Room High Floor
Stayed in Oct 2023
Business travellers
12 review
5.0/5
Outstanding
Posted on Nov 17, 2023
卫生：OK 环境：OK 服务：OK
Response from Property: 尊敬的賓客你好，感謝你選擇入住成都濱江希爾頓逸林酒店並且對於酒店住宿服務給予了良好的評價。感謝你能喜歡酒店熱情貼心的服務以及乾淨舒適的環境。你的支持是我們進步的動力，希望不久之後能與你再次相遇，祝你旅途順利，生活愉快！
Guest User
King Deluxe Room
Stayed in Mar 2022
Other
3 review
5.0/5
Outstanding
Posted on Apr 10, 2022
Room was super nice, and the staff were great. Location was good too. Swift check in and check out. Great experience all round.
Response from Property: Thanks for staying here at the DoubleTree by Hilton. We’re glad you had a taste of our warm, caring service (along with our at check in). We look forward to welcoming you back.
Cici 1215
Twin Deluxe Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Goood:
Response from Property: 尊敬的賓客你好，感謝你選擇入住成都濱江希爾頓逸林酒店並且對於酒店住宿服務給予了良好的評價。你的支持是我們進步的動力，希望不久之後能與你再次相遇，祝你旅途順利，生活愉快！
Guest User
King Deluxe Room
Stayed in Jan 2025
Business travellers
1 review
5.0/5
Outstanding
Posted on Feb 24, 2025
I like the stay very much. The weather is very good. Facilities: Not bad, the room is large. Sanitation: Very fast and in line with expectations. Environment: Very close to Dongjiao Memory. Service: Very enthusiastic, especially the front desk staff Chen
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好！感謝您選擇入住成都濱江希爾頓逸林酒店並且對於酒店住宿服務給予了良好的評價！我們非常高興酒店採光、乾淨舒適的環境和歡迎水果為你帶來了暖逸的入住體驗。能聽到您説房間很好，我們感到非常的高興，我們的房間裝潢温馨舒適，傢俱設備智能便捷，我們努力為每一位下榻的賓客提供舒適愜意的休息環境。我們的酒店地理位置確實十分優越，位於成都東二環，不管步行至東郊記憶還是龍湖濱江天街商場都衹需要幾分鐘就可以到達。特別感謝您對酒店前台同事小陳的讚揚，我們會將您的好評轉達給他，相信這將是對他工作最大的鼓勵。再次感謝您的選擇和認可，希望不久的將來我們可以再次相遇！
Fenggewuhen
Twin Deluxe Room
Stayed in Jan 2025
Family
8 review
5.0/5
Outstanding
Posted on Feb 23, 2025
The room is nice, the location is good, there are large shopping malls and subway stations next to it, the hotel is very quiet, the service of the housekeeper Xiao Zhu is very good, worthy of being a luxury hotel, everything is responsive, especially the biscuits given at check-in are so delicious.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好！感謝您選擇入住成都濱江希爾頓逸林酒店並且對於酒店住宿服務給予了良好的評價！能聽到您説房間很好，我們感到非常的高興，我們的房間裝潢温馨舒適，傢俱設備智能便捷，我們努力為每一位下榻的賓客提供舒適愜意的休息環境。酒店地理位置十分優越，位於成都東二環，緊鄰東郊記憶、龍湖濱江天街商場以及沙河城市公園。同時臨近公交站和地鐵站，距離杉板橋站僅400米左右，距離成都東站6.1公里，駕車15分鐘左右即可到達。作為逸林標誌性的迎賓禮遇，暖暖的逸林曲奇歡迎開啟了你的暖心入住體驗，特別感謝您對酒店前台同事小朱的讚揚，我們會將您的好評轉達給他，相信這將是對他工作最大的鼓勵。再次感謝您給出的良好評價，我們所有的團隊成員都期待您的再次光臨！