Orange Hotel (Chengdu Shuangliu International Airport Branch)

Orange Hotel (Chengdu Shuangliu International Airport Branch) Reviews

Orange Hotel (Chengdu Shuangliu International Airport Branch)

No.187 Section 1 of Wuhu West Road, Shuangliu District, Chengdu, Sichuan, ChinaView Hotel Details
Orange Hotel (Chengdu Shuangliu International Airport Branch)
Orange Hotel (Chengdu Shuangliu International Airport Branch)Orange Hotel (Chengdu Shuangliu International Airport Branch)Orange Hotel (Chengdu Shuangliu International Airport Branch)
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Guest Reviews of Orange Hotel (Chengdu Shuangliu International Airport Branch)

9.7/10
Excellent
1164 review
Verified reviews
Location9.7
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(1164)
Positive reviews(1153)
Reviews with photos/video(182)
Offers pick-up/drop-offs(122)
Classy environment(87)
Delicious breakfast(87)
Friendly front desk staff(86)
Easy to get around(58)
Perfect for business trips(48)
Close to airport(42)
Awesome gym(12)
Negative reviews(11)
Guest User
Double Bed Room (65-inch TV Projection + Whole House Guest Control + King Koil Mattress)
Stayed in Mar 2025
Couple
9 review
10/10
Outstanding
Posted on May 1, 2025
Very comfortable bed. Clean and quiet. Nice location by the park. Would stay again.
Response from Property: "🥰[24小時自助烘乾機] 🥰[小齡小童洗漱用品] 🥰親愛的 賓客您好!能得到您的認可,對小桔來説真是莫大的榮幸!很高興您在眾多酒店中選擇了桔子成都雙流國際機場酒店,期待您的下次光臨,希望下次與您的相遇能夠帶給您一樣的貼心和不一樣的驚喜與感動。"
EUC rider
Superior Room (Double Bed)
Stayed in Jul 2024
Solo traveler
28 review
9.5/10
Amazing
Posted on Aug 6, 2024
I already reviewed elsewhere. Good hotel. Clean and with good breakfast.
Response from Property: 十分感謝您再次選擇我們,沒能給您帶來滿意的入住體驗小桔感到很抱歉,給我們一次改過自新的機會吧,小桔會努力監督管理,歡迎您監督指正,祝好!
Guest User
Superior Room (Double Bed)
Stayed in May 2024
Family
22 review
10/10
Outstanding
Posted on Aug 10, 2024
Good for srtay
Response from Property: 幸福生活少不了陪伴,高興和快樂都是關於您的出現,感謝您的支持,希望您可以常常回家。
Guest User
Superior Room (Double Bed)
Stayed in Nov 2022
Traveling with friends
2 review
8.0/10
Very Good
Posted on Jan 3, 2023
The hotel is so comfortable, close to the airport. The rooms are nice, front desk was kind and helpful.
Response from Property: 尊敬的賓客您好:花開半夏,如詩如畫,無論您迷失在何方,小桔都會一直守候在這裏,為您指引回家的方向
rain_
Superior Room (Double Bed)
Stayed in Apr 2024
Solo traveler
25 review
10/10
Outstanding
Posted on May 7, 2024
Vietnam🇻🇳I rode from Tianfu Airport to Shuangliu from 12:00 to almost 3:00. I was almost on the way and saw Qiao Chao Shou to order some pig intestines noodles. The lady at the front desk is not only beautiful but also a foodie. It's a blessing. I ate all the blood pork, pig intestines, rabbit head, and hoof flower she recommended in one night. The golden retriever at the blood pork shop is also very interesting and the neighbors know it. The neighbors on the roadside drank tea comfortably and took small dishes to add dishes. I have been to Chengdu many times. I have basically eaten all the hot pot brands on Chunxi Road, but I just saw the fireworks. You can also send to the airport at 5:00, 6:00, and 7:00 in the morning
Original textTranslated by Google
6/13
Response from Property: You are always here, and we always love you, just because Orange is more wonderful with you!
Guest User
Double Bed Room (65-inch TV Projection + Whole House Guest Control + King Koil Mattress)
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 12, 2024
The hotel's robot meal delivery service is very practical, and the front desk lady is very considerate. The toilet is also very clean. The windows are very bright and the view is wide. The slippers are all disposable, and the sinks are very clean. The breakfast is very good. It is also convenient to eat around
Original textTranslated by Google
Response from Property: When I walked towards you, I wanted to harvest a ray of spring breeze, but you gave me the whole spring. How can I thank you, my dearest friend, Xiaoju.
Guest User
Double Bed Room (65-inch TV Projection + Whole House Guest Control + King Koil Mattress)
Stayed in Feb 2024
Business traveler
3 review
10/10
Outstanding
Posted on Mar 25, 2024
The environment is clean. The hotel is located in the center of Shuangliu. There are many delicious restaurants near the hotel. The hotel provides pick-up service from Shuangliu Airport to the hotel. It is very convenient to make an appointment in advance. There are only a few fixed trips a day. It would be better if the time could be more flexible.
Original textTranslated by Google
Response from Property: Dear guests, we are very sorry for the inconvenience caused to you. It is our fault that we did not give you a satisfactory stay experience. We will feedback your suggestions as soon as possible after receiving your feedback. We hope that you will continue to choose us next time and give us a chance to make up for it. We are also dedicated to providing you with quality services and look forward to your next stay.
Guest User
Superior Room (Double Bed)
Stayed in Feb 2024
Couple
6 review
10/10
Outstanding
Posted on Mar 6, 2024
The service of the front desk lady was very good. The room type was upgraded for free. It was really good. Hahahaha. The room was also very clean and odorless. You can also take takeout upstairs. It was very good. The first choice for travel. There is a Tanghu Park very close by, which is very good for taking pictures.
Original textTranslated by Google
Response from Property: There is a kind of encounter, without invitation, but with a tacit understanding, Xiaoju meets you unexpectedly, and Juzi is committed to creating a first-class environment, neighborly services, and comfortable space for guests, so that you can truly feel the feeling of "home" in Juzi. Xiaoju looks forward to your next visit.......
Guest User
Twin Room (65-inch TV Projection + Whole House Guest Control )
Stayed in Jan 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Feb 14, 2024
The room is spacious, clean and tidy, with fully intelligent decoration. We booked a twin room before the New Year. We originally thought that we would be visiting Chengdu during the New Year, and we were afraid that we would be asked to make up the price difference because it was during the New Year. As a result, the surprise was too unexpected. Not only was the room upgraded for free, but the lady also gave us snacks. The price-performance ratio was very high. It was really considerate during the New Year. If we have the opportunity to visit Chengdu in the future, we will choose to stay here. The experience is very good~ The whole environment is also very comfortable~
Original textTranslated by Google
Response from Property: Dear guests, hello: The song of time wanders on the pale paper, writing lines of nostalgia. Your recognition makes Xiaoju become a fragrant poem without pen and ink! Thank you for meeting Xiaoju!
Guest User
Superior Room (Double Bed)
Stayed in Dec 2023
Solo traveler
1 review
2.0/10
Posted on Jan 25, 2024
It was outrageous that I didn’t get a quilt when I stayed in a hotel for the first time. The hot water for taking a shower was intermittent, and they didn’t even say a word of courtesy. It felt like it was their due.
Original textTranslated by Google
Response from Property: "Dear guest: First of all, thank you very much for your stay and feedback. We are also very sorry that we did not give you a satisfactory stay experience! We immediately trained and rectified the relevant staff for the problem you reported. We hope to give you a satisfactory stay experience next time. We are also dedicated to providing you with quality services and look forward to meeting you again. General Manager: Qiu Jifeng"
Guest User
Double Bed Room (65-inch TV Projection + Whole House Guest Control + King Koil Mattress)
Stayed in Feb 2024
Business traveler
18 review
10/10
Outstanding
Posted on Mar 3, 2024
The front desk lady is very enthusiastic and the environment is very good
Original textTranslated by Google
Response from Property: Dear guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality. Thousands of words can be summed up in one sentence: Thank you for your support of Xiaoju!
Jiangdachuan
Moon Glow Superior Double Bed Room (Tv Projection + King Koil Mattress)
Stayed in May 2024
Business traveler
128 review
3.5/10
Posted on Jun 3, 2024
Average, low cost performance, very ordinary in all aspects! The check-in experience is similar to that of more than 100 hotels. When I checked in, the front desk was on the phone and asking for help 😂😂😂
Original textTranslated by Google
Response from Property: 感謝您抽空分享入住體驗,您的反饋對我們非常重要。針對您提到的問題,我們非常重視並會立即改進:關於性價比問題我們已啟動服務升級計劃,本月起將逐步優化客房設施、力求讓每位客人都能感受到物超所值的入住體驗。前台服務態度問題已對服務團隊展開專項禮儀培訓,特別加強應急場景應對能力。我們為給您帶來不適體驗深表歉意,如您願意可私信提供入住日期,我們將安排專屬客服致電致歉。我們理解您的失望之情,但懇請給我們一個證明改進決心的機會。若您願意再次入住,可通過私信獲取總經理直通渠道,我們將親自為您安排特色房型體驗。
Guest User
Superior Room (Double Bed)
Stayed in Oct 2023
Business traveler
6 review
8.0/10
Very Good
Posted on Feb 23, 2024
The hotel is close to the airport. The room is nice but smells, maybe because the aromatherapy is too strong. It is relatively clean. There is airport pick-up service. It is recommended for temporary accommodation on business trips. Snacks are also given.
Original textTranslated by Google
Response from Property: Dear guests: The flowers are in full bloom in the middle of summer, which is like a poem and a painting. No matter where you are lost, Xiaoju will always be here to guide you home. General Manager: Qiu Jifeng
Guest User
Double Bed Room (65-inch TV Projection + Whole House Guest Control + King Koil Mattress)
Stayed in Oct 2023
Business traveler
2 review
10/10
Outstanding
Posted on Nov 21, 2023
The room is clean and tidy, the equipment is advanced, and the service attitude is superb! The smart voice system is superb
Original textTranslated by Google
Response from Property: The spring breeze is the waiting of the glacier; the harvest is the waiting of autumn; the rain and dew are the waiting of the earth; the sunshine is the waiting of the sea.
Guest User
Double Bed Room (65-inch TV Projection + Whole House Guest Control + King Koil Mattress)
Stayed in Apr 2024
Traveling with friends
1 review
5.0/10
Posted on May 17, 2024
The room facilities are quite good and the breakfast is quite rich, but the service attitude is quite unsatisfactory. Why do I have to keep urging for cleaning? I don't understand why I have to clean it the next day. When I came back at night, I didn't mop the floor. There was snacks and dregs. There was water on the shower room floor. We didn’t delay the communication with the front desk the night before and told the handover during the day in front of us. When we checked out the next day and told the front desk during the day, the front desk looked confused and didn’t know what happened. 🤷♀️ It’s quite disappointing.
Original textTranslated by Google
Response from Property: 1. 關於房間清潔問題:我們非常重視您提到的清潔疏漏問題(地面未拖、零食渣殘留、淋浴間積水)。經核查,這可能源於清潔流程監管不到位或交接疏失。我們已採取以下措施:即日起加強客房清潔的二級檢查制度,店長將每日抽查20%客房清潔質量為清潔團隊增配無線吸塵器和速幹設備,提升清潔效率2. 關於服務交接問題:您反饋的夜班-白班訊息傳遞斷層確實暴露了我們交接流程的漏洞。我們已進行如下整改:設立"客户需求追蹤表",前台需在完成事項後致電客人確認對全體前台人員進行情景模擬培訓,重點強化多班次協作能力3. 服務態度改善方案:即日起開展"暖心服務月"專項提升行動每週評選"服務之星",由近期住客投票產生。懇請您給一個我們改過自新的機會,小桔一定會越做越好,期待您的下次光臨哦!