The Ancient City with Wind and Snow Garden Inn Reviews
The Ancient City with Wind and Snow Garden Inn
No.384 Middle Section of Yu'er Road, Dali, Yunnan, ChinaView Hotel Details
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Guest Reviews of The Ancient City with Wind and Snow Garden Inn
9.0/10
Good
239 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities8.8
Service9.1
Cleanliness9.0
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All reviews(239)
Positive reviews(230)
Reviews with photos/video(91)
Well designed(35)
Classy environment(32)
Well decorated(17)
Loved the view(9)
Convenient for shopping(9)
Shower difficult to use(8)
Friendly front desk staff(8)
Offers pick-up/drop-offs(6)
Negative reviews(9)
bowguz
Comfy Family Room
Stayed in Sep 2023
Traveling with friends
30 review
9.5/10
Amazing
Posted on Oct 18, 2023
Host very nice and take care
good location, center of Dali ancient town
Response from Property: 感謝您抽出寶貴的時間對咱們風雪故城高度的評價,我們以高品質和最大的優質服務相融結合。能在客棧遇到您是一種緣分,也是一份寶貴的回憶。非常感謝您對我們的認可,我們也會不斷完善提升自己,小故也期待再次和您相聚大理,祝您旅途愉快!
Shaki 莎莎
Stayed in Mar 2023
Solo traveler
8 review
9.5/10
Amazing
Posted on Apr 20, 2023
Great location, comfortable bad and shower and very nice and kind stuff. I got there on the first night in DaLi, it was late, around midnight, and they were waiting for me and also direct me to where I can find food.
Apparently they looked the doors to the compound at night and you need to call them to open, this is safe but a bit uncomfortable.
Response from Property: 感謝您抽出寶貴的時間對咱們風雪故城高度的評價,我們以高品質和最大的優質服務相融結合。能在客棧遇到您是一種緣分,也是一份寶貴的回憶。非常感謝您對我們的認可,我們也會不斷完善提升自己,小故也期待再次和您相聚大理,祝您旅途愉快!
Pachernwaat
Stayed in Apr 2023
Traveling with friends
11 review
10/10
Outstanding
Posted on May 17, 2023
Fengxue Gucheng Art Garden Inn has the best location and staff hospitality.
Response from Property: 非常感謝您選擇風雪故城客棧,我們的服務能得到您的滿意認可,我們倍感欣喜。能為您服務是我們的榮幸。您的滿意,是我們最大的動力。再次感謝您對酒店的肯定。真誠期待您的再次蒼洱之行,祝您旅途愉快哦!
M233862****
Comfy Room (Double bed)
Stayed in Jun 2023
Family
14 review
8.0/10
Very Good
Posted on Aug 5, 2023
The location is okay, on the edge of the ancient city, there is an underground parking lot. The service is also ok, and the tour information is very detailed. But there are two points I have to question: 1. The yard where I live is not the same yard as the one where I checked in, which makes people feel very bad. It feels like if you pay money in a big store, you will bring in a wrong board The same as the small shop. Fortunately, the environment of Xueyuan is not bad, and the room is relatively spacious, so we agreed to stay. I suggest that if you book a snow courtyard, you can check in at the snow courtyard, and arrange someone to provide management services in the snow courtyard, instead of an unattended one. If you need anything or find someone, you have to go to another courtyard. 2. When I checked in, I asked to see my order. After I opened the order, I took my mobile phone and put it under the table. I said three times, "Give me back my mobile phone. If you want to see any information, I will Come and show it to you", and reluctantly handed me my mobile phone. It turned out that I wanted to see my Ctrip ID, but because the network is not good, I have not opened it. My guess is that I am afraid that I will contact you after giving a bad review, although I have no intention of giving a bad review, and this is just my guess. But this behavior of taking my mobile phone privately and wanting to read my information has already violated the rules and violated the bottom line. If it is information that is normally required for check-in, you can generously tell me, and I will show it to you. This management concept should be corrected!
Original textTranslated by Google
Response from Property: Thank you for choosing Fengxue Gucheng and giving your valuable comments. The location of Xiaogu is superior, and it is equipped with a special butler service, in order to bring the best experience to the guests. It is a great honor to bring you a good service experience. When you checked in, due to the negligence of Xiaogu, I am sorry that I could not handle it for you in the snow courtyard. We have trained the housekeepers for check-in and arranged staff on duty in each courtyard. Thank you very much for your suggestion! Finally, I am very sorry for the inconvenience caused to you by the housekeeper when confirming the check-in information. Thank you again for your valuable comments, which are of great significance to our improvement of service quality. We will face up to the shortcomings this time and actively improve! I hope you will have a pleasant travel experience this time, and welcome to come back to beautiful Dali again!
ougeoroudi
Deluxe Standard Room
Stayed in Dec 2022
Family
2 review
10/10
Outstanding
Posted on Jan 20, 2023
Although I stayed for one night because of the itinerary, it was really good, especially the customer service Xiaodong. I asked her to help me get a charging plug in the middle of the night, and she was very enthusiastic. Even though it's the Spring Festival, it still doesn't affect their service. There is also a special parking space, and if you live in it, they will help us explain the route about Erhai Lake.
Original textTranslated by Google
Response from Property: 非常感謝您選擇風雪故城客棧,我們的服務能得到您的滿意認可,我們倍感欣喜。能為您服務是我們的榮幸。您的滿意,是我們最大的動力。再次感謝您對酒店的肯定。真誠期待您的再次蒼洱之行,祝您旅途愉快哦!
1352555****
Stayed in Dec 2022
Family
9 review
10/10
Outstanding
Posted on Jan 10, 2023
The location of the hotel is very good, it is convenient to travel. Although it is facing the street, it is not noisy at all. You can also enjoy the night view of the ancient city. The front desk takes good care of you, and you can send slippers for the children. Sure enough
Original textTranslated by Google
Response from Property: 感謝您抽出寶貴的時間對咱們風雪故城高度的評價,我們以高品質和最優質服務相融結合。能在客棧遇到您是一種緣分,也是一份寶貴的回憶。非常感謝您對我們的認可,我們也會不斷完善提升自己,給您帶來更好的入住體驗,小故也期待能和再次您相聚大理,祝您旅途愉快!
_WeChat260167****
Big-bed Room
Stayed in Nov 2022
Couple
9 review
3.0/10
Posted on Jan 2, 2023
The bad reviews are for the service, and the room is just that small. It’s the first time I’ve been to Dali so many times to stay in a hotel to write a review. When the hotel helped move the car, the door touched a little. There are obvious new traces and the walls of the hotel pillars. Skin, the dead duck has a hard mouth, let's go first and say that the monitoring can be seen, but the monitoring that was sent later can't prove anything. It just happens that the position of the car door can't be seen, only that he is very close when he drives. , I can't prove it if I haven't encountered it. Knowing that we didn't have time to find the traffic police to deal with it when we came out to play, we just let it go. Come back and think about it, I'm still angry, it's like who planted them, is it because I don't know what to do in the hotel? What's more, I saw that the car body was not dented, and there was no need to deal with it. Is it so difficult to admit and apologize? This store directly pulls black bye
Original textTranslated by Google
Response from Property: Hello dear guest! I'm deeply sorry to see your comments: 1. Our room types all have square areas marked, and they are all measured on site; 2. Our housekeeping service does include helping to move the car. If there is any scratches, we will move the car. The housekeeper must know, and there are surveillance videos in our basement. As can be seen from the photos you took, our walls are at right angles. If there is a scratch, it will not be horizontally, but along the car door. 3. We are very sorry that this happened in our hotel and delayed your trip. Our housekeeper communicated with you at that time. If there are any problems, we can ask the police to come and rule. If it is indeed We will never delay our responsibility and apologize and compensate you. When we communicated with you at that time, you also agreed to come to the police after dinner later, but later you said you couldn't come. It is not that our hotel is shirking its responsibility and letting the police handle it. This matter will not be settled; 4. We are very sorry to bring you any unpleasantness in our hotel. If our butler service is indeed not up to standard or you have any other problems, you can contact us at any time and we will definitely satisfy you. answer! We apologize again and welcome your call!
DWminuo
Stayed in Oct 2022
Traveling with friends
14 review
10/10
Outstanding
Posted on Nov 24, 2022
The inn is near the east gate of Dali Ancient City, and it is very convenient to eat and go shopping around. The room is pure white like a cave, with resting tatami mats and tea tables, suitable for a lazy vacation. Thank you Xiaoxie, the one-to-one butler service student, for the detailed travel guide, a small and beautiful hotel.
Original textTranslated by Google
Response from Property: 尊敬的客人,在漫漫人生的旅途上,小謝很開心與您們在我們酒店相遇,很開心小謝的服務能為您們旅途中帶來幫助與開心。感謝您入住我們酒店並給出了評價,小謝期待您的再次光臨。
Mr Walt 🇨🇳
Stayed in Oct 2022
Traveling with friends
4 review
10/10
Outstanding
Posted on Nov 26, 2022
I'm not talking nonsense, just look at the photos! ! !
Original textTranslated by Google
6/7
Response from Property: In order to find a romantic and poetic life, we choose to travel; in order to meet the expectations of hotel services, we choose the friendly and warm Fengxue Gucheng Hotel. Thank you very much for your high evaluation of all aspects of our inn, and sharing the most authentic feelings. I hope that when you come next time, we will provide you with a better check-in experience. You are welcome to come back often to have tea and enjoy the scenery with Xiaogu ,wish you a happy life!
1392812****
Comfy Room (Double bed)
Stayed in Dec 2022
Traveling with friends
20 review
9.5/10
Amazing
Posted on Jan 19, 2023
I finally chose this homestay after seeing good reviews. The store owner is very enthusiastic and the follow-up service is very good. The power outage in the area lasted for a few hours, and they have been following up, so that the guests can feel at ease. The fly in the ointment is that after calling back, the bath water is not hot, it is so cold God really can't stand it.
Original textTranslated by Google
Response from Property: 感謝您抽出寶貴的時間對咱們風雪故城高度的評價,我們以高品質和最優質服務相融結合。能在客棧遇到您是一種緣分,也是一份寶貴的回憶。由於咱家是太陽能和空氣能結合的,所以需要多放一會水才能啟動,非常抱歉給您的旅途帶來不便,也非常感謝您對我們的認可,我們也會不斷完善提升自己,給您帶來更好的入住體驗,小故也期待能和再次您相聚大理,祝您旅途愉快!
Anonymous User
Stayed in Dec 2022
Family
22 review
6.5/10
Posted on Jan 23, 2023
The room is on the first floor, relatively cold, next to a very narrow path, but there are children playing at night. The air conditioner will stop by itself after being turned on for a while. There will be no wind. The bath water is cold and hot for a while. The power went out again the next morning.
Original textTranslated by Google
Response from Property: 非常感謝您選擇風雪故城客棧並給予點評。您訂的這個房型,咱家這邊就衹有獨一間,由於特殊房型,所以是在一樓的;關於空調問題,可能是打開方式不對,是咱們沒有什麼情況,再次向您致歉,由於當時臨近春節,古城檢修電路,所以導致古城停電。再次感謝您對酒店的點評。真誠期待您的再次蒼洱之行,祝您旅途愉快哦!
Response from Property: 非常感謝您選擇風雪客棧我們會不斷努力,完善自身,感謝您對我們酒店評價和建議,我們也會繼續改進期待給您更好的入住體驗。我們會繼續保持熱忱,致力為每一位尊敬的貴賓提供賓至如歸回家的入住感受。再次感謝您對咱們的信賴、支持與推薦,期待與您再次相聚大理!祝您旅途愉快!
Response from Property: 非常感謝您選擇風雪客棧我們會不斷努力,完善自身,感謝您對我們酒店評價和建議,我們也會繼續改進期待給您更好的入住體驗。我們會繼續保持熱忱,致力為每一位尊敬的貴賓提供賓至如歸回家的入住感受。再次感謝您對咱們的信賴、支持與推薦,期待與您再次相聚大理!祝您旅途愉快!