Hôtel Mercure Annemasse Porte de Genève Reviews

Overall the hotel is very nice and comfort. My 2 years old son have a great time in the room as well at the lobby area.

Happy to be back here again!

Terrible customer service. I made the wrong date and they wouldn't cancel or change the date. Be very careful when booking this hotel. I will never book again.

Great room cute back yard to telax

Normal

A sewage smell pervaded the hotel, hence the low cleanliness rating. Otherwise, everything was fine.

A very good hotel, the restaurant area was great. Nothing to complain about. One small drawback: the shower head in the room leaked water, not great... But otherwise, the room was pretty good.

Free parking Good location near the highway 30-40 minutes from Geneva Airport Bad cleanliness When requesting at the front desk, the handover was not done, so I had to request again, but it was accepted right away

It has Geneva in its name, but it is actually in France, very close to Geneva. It is very convenient for people traveling by car. The breakfast is quite exquisite.

Clean hotel, large room, it was great ♥️

The table in the room with sofa bed is not that big. Everything else is good. It is close to Switzerland.

The city environment is very good. It is also close to the places we want to check in. The room is quite spacious. We arrived very late, and there were still many people queuing to check in.

Because we finally decided to go to the Geneva exhibition, we booked a room late. The hotel prices in Geneva have gone up and many of them are unavailable. We had no choice but to choose Annemasse, France, which is nearby, thinking of driving back and forth every day. I chose Mercure from Ctrip, thinking that it is an Accor brand after all, but the actual living experience and service are really not worthy of a four-star rating (seeing that there are only two reviews below this hotel on Ctrip, I know how niche this place is. However, during my stay, I also met other colleagues who came to the exhibition at the hotel. It seems that everyone is in the same situation and came because there are not many choices) Environment: It is close to the highway exit and the surroundings are relatively quiet. Even though the hotel room window is close to the road next to it, the sound insulation effect is very good when the window is closed, and almost no noise can be heard. There is an outdoor dining and rest area downstairs. The weather has been nice recently. Facilities: It seems that European hotels generally do not provide bottled mineral water, but I haven't been abroad for several years. So when the front desk clerk handed us two large paper cups after checking in late at night and said that there was no mineral water in the room and we could get water from the water dispenser next to the elevator, I was still a little confused. So for the few days we stayed, if we wanted to drink room temperature water, we had to come downstairs and get water with a large cup. The key is that if everyone uses paper cups every day, it won't be very environmentally friendly (later we moved to the Marriott at Geneva Airport, where they put a stainless steel kettle in the room for you to get water yourself, and you can take the kettle away as a souvenir) Facilities: The facilities should be considered quite simple. There were no toiletries and slippers in the room for the first two days, but there were toiletries after changing rooms. My colleague is said to have a bathrobe in the highest level Service: The service is really average. The service attitude and level of the girls who changed shifts at the front desk during the few days of stay were very different. My colleague sent clothes for dry cleaning, but they were not delivered until a day later. When I asked him about it, he didn't know anything and asked me to pay in advance and not put it on the room account. The plates left on the floor after meals in other rooms in the corridor were left overnight and sometimes not collected until the next morning. Although the increase in room rates is understandable because of the exhibition, but think about the room rate of nearly 2,000 per night for such service... As soon as the exhibition ended, I decided to go to Marriott. The only thing I thought was okay was the breakfast (compared to other facilities), and I also had a dinner in the hotel, which was very large. I wrote so much, but I can't see the hotel anyway, so I'll leave it for you to avoid (generally, you probably won't go to this place)

Excellent hotel, value for money.