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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
8.9/10
Very Good
DDr EddyThe hotel is in a very good location. Alexandra was so nice that she gave us a complimentary breakfast and accommodated us even before our check in time. It was a good experience. Although breakfast has a lack of food variety, it was good.
Hotel near New York City Center, New York 3.9% of visitors choose this area
Price per night from:AU$ 407
8.9/10
Very Good
MmaggieyuI've stayed at this hotel many times. Whenever I fly into LaGuardia, this is my go-to place. The free shuttle service is really convenient, and the staff, including the shuttle drivers, are all very friendly and helpful with luggage (remember to tip!). The shuttle is always on time, and the front desk staff, mostly African American, are consistently pleasant. It feels like a standard four-star hotel, with a large swimming pool and a gym, though I'm always too rushed to use them. While there's no microwave in the rooms, there's a communal one on every floor, which is very handy. The prices on Trip.com don't include breakfast, so I can't comment on that, and I always have early morning flights, so even if there was breakfast, I wouldn't have time to eat it.
Hotel near LaGuardia Airport Area, New York 2.3% of visitors choose this area
Price per night from:AU$ 241
8.6/10
Very Good
MMagicMilesThis was the worst experience I’ve ever had at a Holiday Inn! I usually choose this hotel chain for its service quality, but this stay was incredibly disappointing.
I booked a Standard King Size room for two nights. When I checked-in at night, I received my key card and went to my room, only to find that it was a basement room with just a tiny window, not the large window room I had booked. I immediately went back to the Front Desk to request the correct room, but the staff told me that it was already full and only this room was available.
I asked why they didn’t hold the room I had booked since I should be getting what I paid for. Their response? ”Because you arrived at night.” This excuse made no sense at all! Then, another staff member (curly hair) walked over, mumbled complaints, showed an upset attitude, and finally said she would move me to a new room—but only for one night. The next day, I had to move back to the standard room. The way she handled the situation was extremely unprofessional. A staff member should never complain or show frustration in front of guests!
The next morning, my husband and I brought our luggage down and returned our key card as instructed. However, a different staff member told me that I could actually stay in the same room. So, I placed my luggage back in the room again and went out for the day. Before leaving, I specifically informed housekeeping to clean the room.
When I returned that night, I couldn’t access my room. After going back to the Front Desk, the staff told me that the room I originally booked was full, meaning I had to stay in the same room again. Worst of all, when I finally got back inside, the room had not been cleaned at all, even though I had requested it in advance!
Overall, this was the worst Holiday Inn experience I’ve ever had. The management was disorganized. This stay completely changed my perception of the Holiday Inn brand. I would never recommend this hotel!
Hotel near LaGuardia Airport Area, New York 2.3% of visitors choose this area
Price per night from:AU$ 146
8.3/10
Very Good
GGary KrivinIt was clean with a well appointed room, would be better with a coffee maker.
Good location
Check in doesn't start until 4 and it was a 20 minute wait:( Most hotels checking in starts at 3.
LLyss_ssI made a reservation online for 4 days, and on the 4th day I went to the hotel front desk to renew for 2 more days for a total of 6 nights (renewal on site was very expensive, official website price). During this period, I changed rooms once because the room I got for the first time was too low and had no view.
The facilities are rudimentary, and there are no slippers and pajamas. Not to mention that many American hotels don’t have them. The ambient light under the bed in the second room was broken. The wardrobe door was deformed and could not be closed. When the right cabinet door was opened, it would hit the bulge on the top. The air outlet can only be opened to about 60 degrees and cannot be fully opened. The faucet is obviously too short and difficult to use. These are all errors in design and construction, which are outrageous.
One night at 1:30 in the morning, the fire alarm in the room announced that there was a fire. After broadcasting it four times, we all planned to run away. Then the broadcast said it was okay. The alarm buzzer and the loudspeaker were loud. The white girl next door said that she immediately went to find a job. Personnel but no one, outrageous.
The staff are very good-looking.
The design of the hotel space is very good. As we all know, there is no design in the United States, so we come here just for the sense of design. The experience is average. If I go to New York again, I will not come back.
GGuest UserMy stay at the Hyatt Grand Central New York was unfortunately below expectations, especially considering the brand. For the price paid, the overall experience felt overpriced for what it actually offers. The rooms and services were adequate, but nothing stood out as truly deserving of the high rates. It was disappointing, particularly because from a Hyatt property one expects a higher level of comfort, attention to detail, and overall quality. While the location is convenient, the value for money simply wasn’t there. In short, a decent hotel, but far too expensive for the experience provided, and not up to the standard one would normally associate with Hyatt.
Hotel near New York City Center, New York 3.9% of visitors choose this area
Price per night from:AU$ 266
8.1/10
Very Good
BBINBINExcept for an extra charge of $ 49 per person per day of the resort fee, this is not acceptable, and I hope to cancel it.
Good location, same building with park central. Manhattan club
Newly renovated, but the toilet and bathroom in the room are too small, only half the size of the Manhattan club
Breakfast was generous and dinner was negligible,
Opposite diagonally is Carnegie Hall, the subway station is right out, walk 10 minutes to times square 5 minutes to central park
15 minutes by subway to Wall Street,
If you can cancel the resort fee. I will book this hotel every time I go
Otherwise, I would still choose Manhattan club
YYukiVery noisy. The waiter was rude. The door was open even though there was a ”Do Not Disturb” sign on it. The cleaning of the nearby rooms was very noisy every day. They didn't care about the rest and quietness of other guests.
Hotel near Times Square, New York 43% of visitors choose this area
Price per night from:AU$ 298
7.8/10
Good
GGuest UserThe Sheraton Hotel was, as always, very comfortable. Its location near Times Square provides excellent subway access to all parts of the city. It's also a designated hotel for flight crews from several Arab airlines, so you'll often see beautiful flight attendants and handsome male cabin crew members almost daily.
IIsa in 中国Location: Excellent! Walking distance to a lot of things and easy to hop on the subway.
Cleanliness & Amenities: Not great. The room wasn't really clean. I found hair on the toilet seat and on the bathroom floor. There was no conditioner left in the bottle, and on my last day, I finished up the soap. It's to wonder if they even clean and check the room before the next guests.
Service: Very friendly and welcoming staff. On the last day, I had a tour and asked to leave my luggage in the lobby. It was easy, and I picked it up later without any problems. However, be aware that a tip is expected and pretty much mandatory. The door man said to leave a tip first before I could leave my luggage. I'd have given something anyway, but I'm just letting you know what to expect.
Breakfast: Do not expect much. You get a voucher that allows you to get one drink, one fruit, and one pastry/bread.