Bonnie
January 4, 2024
No problem with the room or lobby--all recently renovated and nicely done. Conveniently located. Clean.
That' s where the good ends. Its run like a Quality Inn. The person who checked us in was indifferent to the point of being rude. We chose the hotel for a New Years getaway in large part because it had an indoor pool--which was closed indefinitely. No apology from young lady at front desk. She seemed like she was doing us a favor to even check us in. Asked her where a certain well known restaurant was--she had no idea--it was 2 blocks away. Didn't offer to look it up. Couldn't be bothered. She is the first person you see at the hotel and sets the tone. Ought to be working at Motel Six on the midnight shift.
Breakfast on New Year's Day was from 6 am to 9:30. We missed it. When I asked whether they ever gave thought to altering their usual hours on the morning after the biggest party night of the year--blank stares.
Made breakfast at 9:15 the next day and at 9:31 sharp, they started closing down the buffet. Apparently, you have to be FINISHED with breakfast by 9:29. They were even taking away the coffee until I objected. Breakfast was cold anyway. Not worth $19.95.
To be fair, after my complaints on the first day, they did comp us for the $30/day parking fees in response to our complaints. Plus gave us free breakfasts which , as stated, expire at 9:30 sharp.
This is a hotel that presents itself as upscale but is just a Quality Inn.