Baishan Hot Springs Hotels

This time, I brought my furry friend 🐶 and wanted to find a quiet B&B to relax with my husband. We definitely chose the right place, so satisfied! The service was also very thoughtful, and they even gave us a souvenir when we checked out. The fruits and afternoon tea were all great 👍. The B&B was also very clean. You could tell the owner put a lot of effort into preparing the items in the room, so everyone who stays there can enjoy their thoughtfulness. If I come back next time, I'll choose this place again! Highly recommended.

The pros are: the rooms are spacious, the view is nice, and the evening shows were very interesting – we watched them for two nights and they were different each time, highly recommended! The performers were excellent and not to be missed. The cons are: the service attitude of all the staff throughout the resort, including those at various attractions, the hotel, and the restaurants in the commercial street, was terrible. So bad that we were stunned. So, we've been here, but we won't be coming back. After all, we almost starved because we couldn't find any good food.

This time, I was traveling with friends, and after carefully reading reviews, I chose Sheraton. It lived up to its reputation for quality. To our pleasant surprise, all three rooms were upgraded! Our butler, Xiao Ying, demonstrated exceptional service from the moment we checked in at the front desk. She answered all our questions, and when there was a noise issue with the air conditioning in one room, she promptly arranged a room change. We're very grateful! The breakfast was extensive, and everyone loved the pickled vegetable and pork buns…

The bunk beds alone deserve a perfect score! No child can resist them. They even provide bed rails. The hotel lobby has toys, so waiting for the shuttle isn't boring. Plus, the shuttles are frequent and the signs are clear. While Songguoli is a bit far from the commercial street, the shuttle service makes it acceptable, and the price is much cheaper than hotels near the commercial street, offering great value for money. The complimentary activities were also generous. We had two adults and two children, and even though one child wasn't tall enough for some activities, they let the older child play twice, which was very thoughtful. The hotel concierge was also very responsive. The evening firework show was absolutely beautiful! Highly recommended! The other performances were also good. I prefer it here over Wanda. The shuttle buses are more frequent, making for a better experience.

The hotel is a bit old-fashioned, and there's an odor in the elevator. However, the room hygiene is excellent, and the bedding is soft and comfortable. You can also enjoy hot spring water showers and direct cold mineral water. The price is very good. The complimentary hot spring tickets offer great value, allowing you to try all the indoor (bicarbonate/strontium pools) and outdoor (herbal pools) hot springs. There are also some spa treatments that are perfect for a family outing. Most pools are warm, but you can also challenge yourself with a high-temperature pool to work up a sweat.

Trusting an established brand, I chose The Westin, but was utterly disappointed after checking in. The front desk staff and hotel butlers were all very warm and attentive. The parking garage attendant was also excellent and very considerate, especially when the garage was full. While I had anticipated the hotel facilities would be dated, given it's been open for many years, my actual stay was a huge letdown. I really hope the hotel management seriously considers renovating the property. Firstly, the room number design and signage on the same floor are confusing. I stayed in 33xx, but there were also 32xx rooms on the 3rd floor. When looking for my room, it was easy to assume and I ended up taking many unnecessary detours. Secondly, not only was screen mirroring unavailable, but the hotel's cable TV signal displayed noticeable static. I even wondered if the TVs hadn't been replaced since the hotel opened. Screen mirroring is now a basic feature in most hotels. The bathroom had a very strong and distinct urine odor. After reporting it, staff cleaned it and it improved somewhat. Cleanliness was an issue: I found spiders 🕷 in two different spots. Many surfaces were old, moldy, and blackened, which looked very unappealing. The housekeeping staff needs further training. Shoes left in the room were not neatly arranged, some were even askew, and the advertising flyer by the bed was just haphazardly placed. The toilet paper was far too thin. Is it normal for the shower gel to produce no lather when used? There were food residues, similar to rice grains, on the back of the information sheet on the desk. Clearly, the previous guest had left it dirty and it hadn't been cleaned.

I booked this hotel for my trip to the west slope of Changbai Mountain. The main reason was its proximity to the Chixi Tourist Distribution Center, which is only a 5-10 minute walk away – super convenient for an early start to hike up and see Tianchi Lake. Breakfast: Breakfast starts at 6:30 AM and offered a wider variety than I expected. It was satisfying, and the service was excellent. Service: The two receptionists at the front desk were incredibly friendly. When they learned our high-speed train was in the evening, they proactively offered a late check-out, allowing us to return after seeing Tianchi Lake to rest and pack. They also helped store items that needed refrigeration. Room: The room type I booked was quite spacious, and most of the features were smart-enabled. For a one-night stay, it was more than sufficient.