Guest Reviews of Hidden Valley Resort, Ascend Hotel Collection
7.1/10
100 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location7.2
Amenities7.0
Service7.0
Cleanliness7.2
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Guest User
Standard Room, 2 Queen Beds, Non Smoking (No Pet Allowed)
Stayed in Sep 2024
Couple
1 review
7.5/10
Posted on Oct 20, 2024
The location was great and the staff were friendly. The ammenities were lacking.
Guest User
Standard Room, Non Smoking, Balcony (No Pet Allowed)
Stayed in Oct 2023
Traveling with friends
7 review
5.0/10
Posted on Nov 7, 2023
The waiter was not good, so he first gave him a normal room at the top. The window was on the porch at the entrance, and the view was blocked. Later, he asked to pay more to change to a lake view room, but he was given a lake view room at another top. You can see In the corner of the lake, there are no guests in the hotel, and the rooms are all empty, but the waiter did give me the worst room. I think it’s because Ctrip is a Chinese company, and this hotel’s service has bad reviews!