Melbourne Luxury Hotels

"The hotel is nice and the location is very convenient. Two things were problems. 1. Try running in the gym when the sun rises - you can't without being blinded by the sun. Blinds need to be installed! The rest of the gym was very basic. 2. I tried to go to the rooftop bar a few times. It was advertised as open, but it wasn't. Looks like it could have been a nice place for a drink. Overall, the hotel was ok, but it did feel very impersonal and it lacked attention to detail."

"The room was spacious, bright, and very new. It came fully equipped with a washing machine, microwave, and induction hob. The hotel is conveniently located just 200 meters from a tram stop and 300 meters from a bus stop. It's also very close to Chinatown, making it an excellent location overall. If you plan to stay, remember to book in advance, as it's often fully booked."

"The Art Series hotels by Accor, while a novel idea years ago, are getting tired and a bit worn down at heel. The Olsen might have started as the belle of Chapel Street but she is definitely showing her age and no longer comes off as the cool influencer. Part of the problem is Accor can't decide what this series wants to be -- luxury hotels with $21 granola or boutique on a budget. The towels are thin, the lighting dim, the amenities screwed to the wall. We were placed in an ”accessible” room, which is a tiresome trick by front desk personnel to those bothering to find a good deal on overpriced lodgings. Mediocre shower, deafening fan, wet floor and soulless vibe. Bare minimum for coffee in room. Looked out our window at the poor souls working in the office across the way as it was better than staring at the curious drapes. Lift your game, Accor."

"The location is a bit far from the city center, but there's a tram stop and train station right outside the hotel, which is convenient. The staff were very nice and proactive in offering help. I asked for a one-hour late check-out, and even though the hotel was fully booked, they did their best to accommodate my request. Highly commendable!"

"1. The location is excellent, right by the river. It's convenient for walks, shopping, dining, or taking the tram to the city center. The Casino is also within walking distance. 2. The night view of the Yarra River from the room is beautiful (I recommend booking a river view room; city view rooms can be a bit noisy). 3. The room decor, with its natural wood and green plants, is cozy and elegant. 4. The gym offers great views, and the spa area is comfortable. 5. I didn't make it to breakfast, but my friends who did said it was rich and made-to-order (highly recommended). However, the room service I ordered was a bit disappointing (not recommended). 6. Finally, a big shout-out to Trip's customer service team for their prompt responses and effective communication, and a special thanks to Ms. Shan Yu from 1 Hotel for her assistance. This is definitely my top choice hotel in Melbourne."

"I stayed at the Grand Hyatt from 1st Aug to 9th aug in a yarra river view room. The check in was seamless, room was large and spacious. However a few arises raised throughout t he stay. The room was made but bedsheets not changed even after 3 nights. I had to call in to the guest concierge to get them to change the sheets in the middle of the night. Reason my son has respiratory issues and is allergic to dirt and dust. We were informed that housekeeping only starts on 4th day morning 9am and we had to wait the next day. The hot water connection was also bad in the room.whenever I was showering in the main standing shower and my wife came in to use the common sink to wash my son's milk bottles. The moment she turns on hot water from the sink, the hot water from the shower area would automatically be cut. I would feel shots of ice cold water sprayed onto me whilst soaping or in midst of shower. Not a pleasant experience. I highlighted upon check out but the receptionist lady Daphene was instead thinking I did not know how to to operate a shower tap. She was clearly not listening and even her trainee standing behind her was giggling at the nonsense. Lastly Daphene automatically wanted to charge me on the deposit for the full stay despite it was fully paid on Trip.com. when I told her it was already a paid stay she told me she didnt have it on record as it was a 3rd party stay. What a disgrace of a hotel and bad customer service"

"For my solo trip, the front desk staff were incredibly friendly. The hotel's location was also very convenient, and the breakfast was decent. Overall, I found it to be excellent value for money. If you're looking to experience local life and want a lively atmosphere, I think this place will definitely meet your needs."