Melbourne Luxury Hotels

"The hotel is nice and the location is very convenient. Two things were problems. 1. Try running in the gym when the sun rises - you can't without being blinded by the sun. Blinds need to be installed! The rest of the gym was very basic. 2. I tried to go to the rooftop bar a few times. It was advertised as open, but it wasn't. Looks like it could have been a nice place for a drink. Overall, the hotel was ok, but it did feel very impersonal and it lacked attention to detail."

"This was a trip with my wife in Melbourne for a few days before we head off to Tassie. We stayed at the loft room (note the loft bedrooms are located on lower floors, ours was on 2nd floor). On the arrival day, while we were off loading our luggages from our car (there were a few bags as we had just gone to a vineyard and had purchased 4 bottles), the 2 guards at the back door entrance, whom have clearly saw us, but didn’t assist with the luggage, nor inform the front desk to assist us. We ended up carrying the multiple luggages (along with the 4 wine bottles) while the guards watched.  On the second day, the guards were friendly - they assisted with doors and greeted us. On cleanliness, after first night, our toothpaste was empty but cleaning staff did not replace with a new set, but overall room was clean to basic standard.  However, our room had a bit of odd well on second night (first night was fine) not sure what the issue was but it did smell like kitchen cooking smell (we didn’t cook there). Breakfast was of good value and the staff working there were friendly and very responsive, I would probably say that the best experience was our breakfast thought out our stay there."

"The Art Series hotels by Accor, while a novel idea years ago, are getting tired and a bit worn down at heel. The Olsen might have started as the belle of Chapel Street but she is definitely showing her age and no longer comes off as the cool influencer. Part of the problem is Accor can't decide what this series wants to be -- luxury hotels with $21 granola or boutique on a budget. The towels are thin, the lighting dim, the amenities screwed to the wall. We were placed in an ”accessible” room, which is a tiresome trick by front desk personnel to those bothering to find a good deal on overpriced lodgings. Mediocre shower, deafening fan, wet floor and soulless vibe. Bare minimum for coffee in room. Looked out our window at the poor souls working in the office across the way as it was better than staring at the curious drapes. Lift your game, Accor."

"Stayed at Pullman Melbourne on the Park and had a great experience. The location is excellent, right by the MCG and Fitzroy Gardens. Rooms were clean, modern, and comfortable, and the facilities (especially the pool and gym) were a nice bonus. Staff were friendly and efficient. Only downside was pricey parking. Would definitely stay again."

"Overall, pretty good. It's great for walks along the river, and there's a Woolworths right across the street. Amenities: The pool facilities are well-equipped, with both a sauna and a steam room. However, the pool water was a bit salty, possibly because many people were using it. Maybe it needs more frequent changing. Also, the water pressure for the shower in the room was a bit low, which could be improved. Cleanliness: The room's cleanliness was good. Service: Good. The doorman smiled at me when I got out of the car, and the front desk staff were polite. However, for this price point, bottled water in the room still costs extra. The main issue is its misleading placement – while the mini-bar is obviously paid, the bottled water was placed right next to the tea bags, making it easy to grab and drink, only to find out it was nine dollars a bottle. That's a bit much. Environment: Quite nice. However, the river view wasn't ideally positioned; it was at an angle."

"I stayed at the Grand Hyatt from 1st Aug to 9th aug in a yarra river view room. The check in was seamless, room was large and spacious. However a few arises raised throughout t he stay. The room was made but bedsheets not changed even after 3 nights. I had to call in to the guest concierge to get them to change the sheets in the middle of the night. Reason my son has respiratory issues and is allergic to dirt and dust. We were informed that housekeeping only starts on 4th day morning 9am and we had to wait the next day. The hot water connection was also bad in the room.whenever I was showering in the main standing shower and my wife came in to use the common sink to wash my son's milk bottles. The moment she turns on hot water from the sink, the hot water from the shower area would automatically be cut. I would feel shots of ice cold water sprayed onto me whilst soaping or in midst of shower. Not a pleasant experience. I highlighted upon check out but the receptionist lady Daphene was instead thinking I did not know how to to operate a shower tap. She was clearly not listening and even her trainee standing behind her was giggling at the nonsense. Lastly Daphene automatically wanted to charge me on the deposit for the full stay despite it was fully paid on Trip.com. when I told her it was already a paid stay she told me she didnt have it on record as it was a 3rd party stay. What a disgrace of a hotel and bad customer service"

"For my solo trip, the front desk staff were incredibly friendly. The hotel's location was also very convenient, and the breakfast was decent. Overall, I found it to be excellent value for money. If you're looking to experience local life and want a lively atmosphere, I think this place will definitely meet your needs."