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"I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views."

"Best Value Guesthouse! First of all, the room was clean and comfortable. It had a fresh and tidy feel, and I slept very well. Since it was the off-season when I stayed, I was able to use the room all to myself. Friendly and helpful staff They kindly assisted me with SIM card setup and gave useful advice. I actually lost my key during my stay, but they quickly replaced the lock, which was a big help. Delicious food at the rooftop restaurant There’s a restaurant on the rooftop, and the food was great! It was also a nice place to meet and talk with other travelers, which made me feel at ease. If you’re looking for a clean and affordable place to stay in Moshi, you can’t go wrong here. Thank you very much!"

"The hotel is located in a quiet side street. From there you have a very good view of the Kilimandscharo. The staff is very friendly and helpful. Very recommendable!"

"管家很有禮貌，服務親切，便宜還有附早餐，只是晚上太晚洗澡時水量非常小"

"Clean room, acceptable price, polite, kind staff. I didn't have to look long, there's a pointer on the street. I liked everything. Thank you."

"There are very few Chinese people here, so let me leave a comment. Don't have extravagant hopes for the Youth Hostel, it's a place to live. Single room, mosquito net, clean quilt, toilet and tap water. But need to bring a conversion plug. But the square dance outside is still loud but I don't mind."

"Goed hotel met behulpzaam en vriendelijk personeel. Gewoon goed, in een mooi rustige omgeving met, vanaf het dak, zicht op de Kilimanjaro. Ontbijt is goed en het eten is lekker. Kortom, gewoon een goed en vriendelijk hotel. Helaas is internet niet heel stabiel, waardoor deze regelmatig wegvalt."