Ace Hotel New York Reviews

This was the worst hotel I ever stayed in! The hotel receptionists were liar and arrogant especially the manager! They didn’t know how to serve the guests properly apart of threatening them only because they knew the guests had already paid in advance! Can you imagine that the washbasin in a Usd2000 room was cracked? I was so sad I could not get any help from XieCheng Ctrip abroad even though they agreed I lost Usd1800 because of their fault!

Standard service that you would expect from most hotels in America. The air conditioning does not work well in the rooms, it was hot and stuffy. The hotel does provide a fan (upon request) but it did not help much. Rooms look quite tired. Nobody picks up the phone at the front desk. Location was good.

My partner and I stayed in the bunk room for a night and it was great! The bed was so comfortable and the blankets were clean and soft. Our room stayed at the perfect temp even though it was 10° outside!

The service and staff were great as well as the location, however, the rooms are very worn out. The dark carpet is unnerving to walk on barefoot and the bathrooms are laid out such that you're basically falling into the toilet from the shower and there is no way for the dirty shower curtain to not touch your body while you are showering. No counter space at the sink - just generally difficult to be in the bathroom without feeling gross. I get that it's NYC and space is limited but there are better ways to maximize space. Not enough lighting anywhere either and the thermostat was hard to control.

Excellent service. As we checked in we informed them it was our anniversary and they gave us free drink vouchers! Love all the nice smelling toiletries in the bathroom too.

The location was great and the hotel staff were very helpful! The twin room was spacious and comfortable, allowing me to spread out my suitcase and relax freely! There were also many photo spots and I could take Purikura photos on the first floor, so it was a memorable experience!

The only downside is that the rooms are old and it takes about 30 minutes for hot water to come out. The location is very good.

Thank you very much!! Thank you for accommodating my short notice reservation. I will use your service again. I look forward to working with you again in the future.

Very satisfied with the stay, the hotel facilities and aesthetics are good, artistic atmosphere! Will stay again next time!

The other one is also so-so. Anyway, I booked the two orders separately. I don’t know if the order of my evaluation is correct. Anyway, when Ctrip gave me a refund and compensation, it said it was after negotiating with the hotel I don't know what the basis is This experience is really bad It depends on personal preference, but the layout is really bad

Twin room, okay. The rooms in New York are simple enough, with no computers or chairs. Sit on the floor. The cleaning staff are all Chinese, with good attitudes and serious work. The surrounding facilities are first-rate: banks, food, Mart, and mobile phone cards. Solved on foot. The surrounding area is full of various styles of food.