Mercure Paris Opera Garnier Hôtel & Spa Reviews

Response from Property: Dear Guest, First of all, we would like to thank you for choosing the Hotel Mercure Paris Opera Garnier & SPA. We are delighted to hear that the location of our hotel allowed you to intend easily your concert. Hope you enjoyed it ! Regarding your room, we are sorry that the size did not meet your expections. Indeed, all of our classic rooms are 12 square meters as mentionned on our website, but we have well-taken note of your preferences for a more spacious room. By consequence, we recommand that you book a room in our " PRIVILEGE " Category in the future, as these rooms are more spacious and will better meet your needs. These rooms also include a coffee machine, complementary drinks in the mini-bar (restored daily), slippers and bathrobes, as well as additionnal toiletries for an extra comfort. We look forward to have the pleasure of welcoming you back and we thank you once for the great mark ! Kind regards, Davis - Front Desk

Response from Property: Good morning,Thank you so much for your kind comments about our friendly staff and excellent location. We're delighted to hear that you had a great stay with us and truly appreciate your feedback.We look forward to welcoming you back in the future.Best regards,Chau - Front Desk

Response from Property: Dear Mrs,Thank you for taking the time to share your experience of your recent stay among us in our hotel. We are pleased to read that your stay was enhanced by our location. However, I deeply regret that you were not entirely satisfied with your experience and I sincerely apology for the inconvenience met during your stay regarding your skirt. We really try our best to satisfy our guest that's why we made sure it will not happen again.We appreciate that you shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Carla - Front Desk Assistant Manager

Response from Property: Dear Mr. Lai,We appreciate you taking the time to share the feedback of your recent experience with us. We are delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. On the other hand, we understand that you were not satisfied with the size of your rooms. I see that you booked a Standard Twin Room, transparently indicated on our website at a surface area from 12m². For a next stay, we invite you to reserve a Privilege room or Privilege suite, more spacious, endowed with a bedding upscale Mercure, and of various services like a Nespresso machine, a free minibar as well, cosmetics, a bathrobe and slippers.Thank you once again for your positive review, and we look forward to welcoming you back for another exceptional stay.Best regards,Chau - Front Desk

Response from Property: Dear guest,Thank you very much for taking the time to pen down a few words of your experience in our hotel.We understand that you were not satisfied with the size of your rooms. I see that you booked a Standard Single Room, transparently indicated on our website at a surface area from 11m². For a next stay, we invite you to reserve a Privilege room or Privilege suite, more spacious, endowed with a bedding upscale Mercure, and of various services like a Nespresso machine, a free minibar as well, cosmetics, a bathrobe and slippers.Our hotel is also centrally located in the heart of Paris, which allows an easy access to the entirety of Paris and its suburbs. However, this location implies smaller rooms. On another hand, we would like to apologize if your room did not meet your expectation because of the noise. We have some rooms on a quieter side. Please do not hesitate to inform us of your preference during your next reservation if you decide to give us another chance.We would like to thank you again for your review and still hope we will have the chance to welcome you back soon.Best regards,Tom – Front desk

Response from Property: 早上好，感謝您的反饋。很高興聽到您喜歡我們便利的地理位置。對於噪音和房間水龍頭的問題，我們深表歉意。我們的技術人員已被通知，會盡快進行修理。下次入住時，請隨時提出要求安排朝向庭院的房間，我們的前台團隊將非常樂意為您安排。期待您的再次光臨，帶給您更佳的體驗。此致敬禮，

Response from Property: Dear Kurihara, Thank you very much for sharing your experience at the Mercure Paris Opéra Garnier Hôtel & Spa. We will continue to improve our service based on your experience. We look forward to welcoming you back soon. Léni - Front Desk