Radisson Blu Resort Phu Quoc Reviews

Response from Property: Dear valued,Thank you for sharing your wonderful feedback! We’re thrilled to hear that you enjoyed our resort, especially the pool, breakfast selection, and convenient facilities like the lifts, buggy service to Grand World, and airport shuttle. We truly appreciate your kind words and helpful note about pre-booking the shuttle. We look forward to welcoming you back for another memorable stay!Kind regards,Dinh Thi Nhu TrangGuest Experience Manager

Response from Property: Dear Bird with no legs,Thank you for taking the time to share your feedback!We're glad to hear that overall you enjoyed your stay with us and found our staff friendly and helpful. However, we sincerely apologize for the housekeeping issues you encountered during your visit. Cleanliness is very important to us, and we’ve shared your comments with our team to ensure improvements are made.We truly appreciate your understanding and are grateful for your intention to stay with us again in the future. We look forward to welcoming you back for an even better experience next time!Kind regards,Dinh Thi Nhu TrangGuest Experience Manager

Response from Property: Dear valued guest,Thank you very much for taking the time to share your feedback with us.We’re glad to hear that you enjoyed our convenient location between Grand World and Vinpearl Wonderworld, as well as our breakfast selection.We appreciate your kind words about the cleanliness and shuttle service, and we’re sorry to hear that the weather didn’t allow you to enjoy the beach during your stay. Hopefully, you’ll have the chance to experience it fully on your next visit.Regarding the humidity smell in some areas, we truly value your comment and will review this with our housekeeping and engineering teams to improve the guest experience.We look forward to welcoming you back in better weather conditions. Thank you once again for staying with us!Warm regards,Dinh Thi Nhu TrangGuest Experience Manager

Response from Property: Dear Valued Guest,Thank you for your kind feedback! We’re pleased to hear that you enjoyed the clean and quiet room, our fantastic breakfast, and the convenience of the complimentary airport shuttle.It’s wonderful to know you plan to return — we truly look forward to welcoming you back to Radisson Blu Resort Phu Quoc.Warm regards,Lu Gia ManAssistant Guest Experience Manager

Response from Property: Dear valued guest,Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you enjoyed our service and found the room clean and comfortable.We’re also glad the complimentary buggy service to the Grand World airport transfer added convenience to your stay.We truly appreciate your kind words and hope to welcome you back again soon for another relaxing visit!Warm regards,Dinh Thi Nhu TrangGuest Experience Manager

Response from Property: 尊敬的賓客,感謝您分享寶貴的反饋！我們很高興您對酒店的位置和交通服務感到滿意。富國島麗笙布魯度假酒店始終致力於為所有賓客提供便捷舒適的體驗。我們期待着不久的將來再次歡迎您的光臨！此致，Lu Gia Man賓客體驗助理經理

Response from Property: Dear FAHAD A,On behalf of the entire team, thank you very much for taking out time to review your experience. We are delighted to read that you enjoyed your stay with us, and we hope to welcome you again.Best regards,Dinh Thi Nhu TrangGuest Experience Manager

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your positive feedback with Radisson Blu Resort Phu Quoc!We are thrilled to know that you were satisfied with the room, room amenities, the cleanliness of the beach, as well as our rich breakfast. We appreciate our feedback as it motivates us to continue striving to provide the best possible guest experience.We look forward to the pleasure of welcoming you and your family again whenever you visit our beautiful island.Wishing you health and prosperity!Kind regards,Dinh Thi Nhu TrangGuest Experience Manager

Response from Property: 親愛的SSKstone,非常感謝您的好評！我們很高興您有愉快的體驗，期待您的下次光臨！誠摯的祝福,Dinh Thi Nhu Trang客户體驗經理

Response from Property: Dear Sehmi mohammed,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the luggage assistance and room assignment. Upon reviewing your reservation, we found that the room type booked was a Deluxe Room with a garden view, which does not include a direct pool view. We understand how this may have led to disappointment and apologize for any confusion caused.Your comments have been shared with the relevant teams to help improve our service coordination in the future. We genuinely hope to have the opportunity to welcome you back and provide a more enjoyable and seamless experience.Warm regards,Lu Gia ManAssistant Guest Experience Manager

Response from Property: 尊敬的Xinniangdeshoushihe,感謝您抽出時間分享寶貴的意見。關於您提到的礦泉水問題，我們通常會在您辦理入住後將礦泉水放置在房間內，但對於您離店時感到不便，我們深表歉意。關於房間升級的問題，能否請您提供更多具體訊息，以便我們進一步核實和澄清情況？您的反饋對我們非常重要，我們會努力改進服務。衷心感謝您的理解與支持，期待未來有機會再次歡迎您的光臨，給您帶來更好的體驗！誠摯的祝福,Dinh Thi Nhu Trang客户體驗經理

Response from Property: Dear Lorenzo Gennari,Thank you for your wonderful review! We're delighted to hear that you enjoyed our location, services, and the cleanliness of the hotel. We also appreciate your suggestion about keeping the pool bar open in the evening, and we'll certainly consider it for future improvements. We look forward to welcoming you back soon!诚挚的祝福,Dinh Thi Nhu Trang客户体验管理

Response from Property: Dear Shereen,Thank you for your kind review! We're glad to hear you had a good stay and found the resort comfortable with friendly staff. It's wonderful to know everything went smoothly during your visit. We hope to welcome you back again soon for another relaxing stay!Best regards, Dinh Thi Nhu TrangGuest Experience Manager

Response from Property: Dear valued guest,Thank you very much for taking the time to share your kind feedback!We’re so pleased to hear that your stay at Radisson exceeded your expectations and that you enjoyed the spacious room.We sincerely apologize for the inconvenience regarding the hot water delay — your comments have been shared with our maintenance team to ensure we improve this aspect.We truly appreciate your valuable input and hope to have the pleasure of welcoming you back again soon!Warm regards, Dinh Thi Nhu TrangGuest Experience ManagerWarm regards,