Occidental Praha Reviews

Response from Property: Hello, thank you for choosing Hotel Occidental Prague and for sharing your valuable feedback. We are honored to hear that you were impressed with our front desk team. Our hotel environment is always a source of pride, where modern amenities and meticulously maintained spaces complement each other to create a comfortable experience for our guests. We are particularly pleased that you noted the exceptional quality of our breakfast, a testament to the daily dedication of our culinary team. From carefully selected ingredients to a diverse range of culinary choices, every detail reflects our commitment to our guests' well-being. We look forward to creating unforgettable experiences for you again in the future. Sincerely, Adela Brickman, General Manager

Response from Property: Dear guests, hello! Thank you very much for leaving us your valuable suggestions during your busy schedule! We are very glad that you were satisfied with your overall experience at Occidental Praha. We are glad that you found our hotel clean and comfortable, with spacious rooms and modern facilities, suitable for both business and family travel. Our superior rooms, family rooms and deluxe suites have all been recently refurbished and offer a modern and sophisticated design, designed to provide guests with the ultimate in comfort and convenience. In addition, although our hotel is located a certain distance from Prague's Old Town, you can easily reach the city center and other tourist attractions through the metro station 350 meters away. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Adela Brickman, General Manager

Response from Property: Dear distinguished guest, thank you for taking the time to leave your valuable comments. First of all, we are deeply sorry that this stay experience did not meet your expectations. Regarding the fact that you were unable to check in due to early arrival, we deeply understand your inconvenience and sincerely apologize for it. The hotel usually abides by the unified check-in time regulations, but if there are vacancies available, we will also try our best to assist passengers to check in early. If you feel unhappy or have the impression of unfair treatment during the handling process, we are deeply sorry and have conveyed this situation to the relevant department for internal review and employee retraining. Our hotel is always committed to providing all guests with equal, respectful and professional services, and will never allow any form of discrimination. We attach great importance to your unpleasant experience and will continue to strengthen the service sensitivity and response capabilities of our colleagues to prevent similar situations from happening again. As for the geographical location issue you mentioned, although the hotel is not located next to the Charles Bridge, it has convenient transportation around it and there are many public transportation options. We will also strengthen the clear notification of information before accommodation. Thank you again for your feedback, which will help us further improve the quality of our service. We would be honored if you would give us a chance to serve you again and would do our best to provide you with a more comfortable stay. Best regards, Best wishes Adela Brickman, General Manager

Response from Property: Dear guest, hello! Thank you very much for taking the time to leave us your valuable suggestions! We are glad to know that your overall experience at Occidental Praha was pleasant. We noticed that you mentioned that the TV was old and the channel selection was limited. We will take your feedback into consideration to improve our facilities. At the same time, we apologize for the missing napkins you mentioned. This was our negligence and we will ensure that similar problems will not occur again in the future. As for the city tax issue encountered at check-out, we understand that this may have caused inconvenience, and we will communicate with the platform to avoid such misunderstandings. We are glad that you are satisfied with our cost-effectiveness and cleaning service. Our rooms are thoroughly cleaned every day to ensure a comfortable and clean environment for guests. Finally, we are also very happy to hear that you were impressed by our breakfast. The breakfast options we provide include a variety of options such as vegetarian, vegan and gluten-free to meet the needs of different guests. Sincerely look forward to your visit again, we will provide you with a better accommodation experience and wish you a happy life! Adela Brickman, General Manager

Response from Property: Dear guests, hello! Thank you for choosing our hotel. It is our honor to serve you! We are glad that you were satisfied with your overall experience at Occidental Praha. We are very pleased that you appreciated our hygienic cleaning standards, the wide variety of breakfast options and the high floor arrangement of the room. Our breakfast options include vegetarian, vegan, gluten-free and buffet options to suit the needs of different guests. We understand that you are neutral about the security measures of window locks. We ensure that the safety of our guests is our top priority, and we also strive to provide a high-quality accommodation experience. We will carry your trust, continue to improve and be ready to provide you with more perfect service at any time. We look forward to seeing you again! Roberto Mateos, General Manager

Response from Property: Dear guest,Thank you for your feedback.We are very happy that you had a great stay at the Occidental Praha.Although our breakfast offering did not meet your expectations, we would like to point out that we offer various options, including vegetarian, vegan and gluten-free choices, to meet the needs of our guests. We regret that we could not satisfy you in this aspect and will take your feedback into account to further improve our offering.We are pleased that you appreciated the cleanliness of our hotel and the friendliness of our staff. Our employees always strive to ensure that our guests have a pleasant stay.Finally, it is great that our location close to the city center and the quality of the nearby restaurants enriched your stay. We hope that you also enjoyed the easy access to public transport to explore the sights of Prague.Thank you again for your kind words, as well as for your constructive criticism. We look forward to welcoming you back and having the opportunity to exceed your expectations.Best regardsRoberto Mateos, Hotel Manager

Response from Property: Dear guests, hello! Thank you very much for leaving us your valuable suggestions despite your busy schedule! We are sorry that some aspects of your stay did not meet your expectations. Regarding your mention of the bathroom lights turning off automatically, this may be due to part of the design of our energy-saving system to ensure that energy is saved when no one is using it. We understand this may be an inconvenience and will take your feedback into account to improve our facilities and services. Nonetheless, we hope you will have the opportunity to experience our health and safety programs. This plan ensures our hygiene, safety and cleanliness standards are in line with the latest recommendations from the World Health Organization, World Travel & Tourism Council and national government agencies through new protocols and enhanced measures. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Roberto Mateos, General Manager

Response from Property: Dear Guest,We are pleased that you have highly appreciated the quality of our hotel. We appreciate your recognition of our value for money and are glad that this was one of the positive aspects of your stay. Our hotel is located close to the financial district and the Congress Center, and we also offer convenient airport transfers, which allows our guests to plan their day with ease. We look forward to your return. Best regards,Roberto Mateos, General Manager

Response from Property: Dear Serhii, We are sorry that we encountered some problems during your stay, such as unwashed floors and a burst shower tray. We are committed to maintaining our rooms in perfect condition and will pay attention to this. We are pleased that despite these shortcomings, your overall experience was positive. Our team is constantly working to provide our guests with exceptional service and amenities. We hope to see you again. Best regards, Roberto Mateos, General Manager

Response from Property: Dear Guest,Thank you for your review.We were concerned to read your remarks on the service you experienced during your stay, especially because your comments do not reflect the usual standard of service we strive to deliver to our guests. Nevertheless, please rest assured that your review will be shared with our heads of department for their information and so that it can be addressed.We hope to welcome you back in the future. Best wishes,Roberto Mateos, General Manager

Response from Property: 尊敬的賓客：感謝您抽出寶貴時間分享您在布拉格西方酒店的入住體驗。我們對您的住宿體驗未能達到預期深表歉意。我們理解房間調整過程給您帶來的不便，這確實不符合我們的服務標準。我們的客房團隊隨時待命，致力於及時解決客人的任何需求。酒店配備現代化的空調系統，我們會確保所有設施都處於最佳運行狀態。關於電梯使用高峯期的問題，我們會採取措施優化客流，以提供更舒適的住宿體驗。我們真誠希望能有機會再次接待您，為您呈現更完美的服務體驗。此致敬禮，Adela Brickman, General Manager

Response from Property: 尊敬的顧客您好，感謝您抽出寶貴時間分享入住體驗。我們非常高興得知您對酒店的地理位置感到滿意。我們的酒店確實位於布拉格市中心的戰略位置，距離眾多熱門景點和商業區都很便利。我們希望您在入住期間有機會體驗我們獨特的B-Lounge，那裡不僅提供精緻的美食，還有各式美酒和雞尾酒供您選擇。期待有機會再次為您服務。順祝安好，Adela Brickman, General Manager

Response from Property: Cara Myrella Fernanda, começamos por agradecer o seu tão positivo comentário.É muito gratificante saber que a sua experiência no Occidental Praha foi tão positiva, desde o serviço prestado até à limpeza impecável das nossas instalações.Esperamos que tenha tido a oportunidade de desfrutar do nosso B-Lounge, um espaço elegante onde servimos uma seleção requintada de vinhos e cocktails.Esperamos voltar a recebê-la em breve. Cordialmente,Adela Brickman, General Manager