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Verified reviews
Location7.6
Amenities7.6
Service7.9
Cleanliness7.6
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Guest User
Villa On The Water
Stayed in Aug 2023
Couple
1 review
3.5/10
Posted on Sep 7, 2023
I recently stayed at Coco Inn in Sabah and was disappointed by my experience. Despite the high rating on the internet, I found several issues with the hotel that made my stay less enjoyable.
Regarding transportation, the hotel did not disclose on their website that there would be an additional cost of $30 to $50 RM for taking their boat to the main island of Semporna and they only provide free boat for check-in and check-out only. This lack of transparency was frustrating for me as a guest, as it meant that I had to unexpectedly pay more for transportation than I had planned. Additionally, the hotel's staff made loud noise in the morning within the resort, which disturbed my peaceful morning. Besides, there was a lot of garbage on the water which made us totally lost interest in using the water slide within the resort.
As for communication, the hotel's contact information on their website was incorrect, which made it impossible for me to get in touch with them directly. This lack of communication created a sense of confusion and frustration, especially when I needed to make arrangements for transportation or ask questions about the hotel's amenities. Fortunately, I was able to get help from a local diving center, which helped me contact the hotel's owners privately. Besides, I left a message regarding some diving course and requests when I book the hotel which several months ago, but no reply from the hotel at all and I cannot even request a refund in this kind of messy situations.
Finally, I was disappointed with the quality of the food provided at the hotel. Not only were the taste of the food was also subpar , but the portion sizes of the food was also inadequate. They would never refill even the sauce, biscuit and food are empty. As a result, I found myself looking for alternative dining options nearby, which was inconvenient and added to the overall cost of my stay.
All in all, my experience at Coco Inn in Sabah was marred by these issues, and I would caution other potential guests to carefully consider these factors before booking their stay at this hotel.
6/10
Response from Property: Dear customer, first of all, I would like to express my deepest apologies to you. We didn’t know until we saw the review that you booked our water house through an external platform. No wonder we couldn’t get in touch with you by all means [crying]. Do you know that every Ctrip customer All customers who order are our VIPs. We not only provide room service from the moment the customer places the order until they get on the plane safely. Our customer service provides local special consultation, travel route planning, diving certification process, price pick-up service, meal taste recommendations, etc. We are a must We will be with you all the way to meet all your needs from the moment you place an order. We have no way of knowing whether we are in a hurry or not. We sincerely apologize and respond to your questions one by one.
Because the problem you asked can be solved without spending a penny. First of all, every time the water house receives a customer to check in, purchase supplies, buy groceries, etc., there will be less than 7-8 round trips. As long as we know your outing needs, we can arrange to go out with the boat at the nearest time ( My customers rarely pay for this) Secondly, due to the regularity of tides and evenings, garbage occasionally floating in the morning is a pain point for all water houses. This is a reality, but playing and snorkeling with crystal clear bottom at sunset is not a natural gift. People can change. Thirdly, we are one of the very few chefs from Semporna who use Cantonese chefs. Although all customers are buffets, according to the taste differences between the north and the south, as long as they are our customers, we ask the kitchen to present or process a few specialty dishes. It is just a matter of words. My customers are happy. Good reviews are enough for us. How can I let you not have enough portion?
In addition, the customer said that the sauce and biscuits are lacking, which is indeed the result of Shuiwu's poor work. It is a pity that our customer service has no way of knowing. I really feel sorry for my customer. In summary, we request the Ctrip platform to accept orders from external websites, but it must provide smooth contact information. No more Blocking my customers can do nothing but worry and we really
Momoxi
Villa On The Water
Stayed in Jul 2024
Traveling with friends
23 review
8.2/10
Very Good
Posted on Sep 3, 2024
It's OK, overall. The service is friendly. If you go to the town, tell them in advance and there will be a boat to take you there.
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Theolailai
Villa On The Water
Stayed in Jul 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Aug 27, 2024
The service is very good. The black guy in the store is also very enthusiastic. Environment: The environment is very good and the scenery is very nice.
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Xiaoman
Villa On The Water
Stayed in Jul 2024
Family
6 review
4.0/10
Posted on Sep 11, 2024
We went there during the summer vacation. We booked two rooms for five people. They said that each room could only accommodate two people. Another child had to pay an extra ¥500 per night. We booked two nights and paid an extra ¥1000. It was a rip-off. The price was so high that it was not worth it. The hygiene was also very poor, and the breakfast was even worse. I lost my appetite after just one look. The environment was not good either. There was a lot of garbage in the sea water, and the skateboard facilities were just there for show.
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Wutakamengdeyuwenchengdu
Villa On The Water
Stayed in Jul 2024
Couple
12 review
10/10
Outstanding
Posted on Aug 12, 2024
The scenery is beautiful, and the night view is also beautiful. You can sit on the balcony at night and enjoy the sea breeze and drink coffee. The sea water is very beautiful especially during the early morning high tide. The hotel service is very good, and there are boat transfers in and out.
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Lixindianlan
Villa On The Water
Stayed in Jun 2024
Family
7 review
10/10
Outstanding
Posted on Jul 29, 2024
The room is clean and tidy, with a children's slide. The hotel is conveniently located near the pier. You can go to the pier seafood market to buy seafood and have it processed at the hotel. It's suitable for friends and family gatherings!
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Maomaotuantuanqiu
Villa On The Water
Stayed in Jun 2024
Couple
10 review
10/10
Outstanding
Posted on Jul 25, 2024
The water house is very clean and has plenty of hot water. You can always take a shower! The air conditioning is also very good, but it would be cooler to enjoy the sea breeze on the terrace. The housekeeper is Chinese and the service is also very warm and friendly. There is no barrier to communication throughout the whole process. Just tell them if you need anything. There are also several free speedboats to and from the town every day. Just make an appointment in advance.
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Percy
Villa On The Water
Stayed in Jul 2024
Traveling with friends
12 review
6.0/10
Posted on Aug 24, 2024
To be honest, the hardware is very average. It is very close to the town, so the water quality is poor. But the service can really be improved. It makes people feel indifferent.
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M252165****
Villa On The Water
Stayed in Jan 2024
Couple
4 review
10/10
Outstanding
Posted on Feb 4, 2024
It was my first time to experience a water house. The slide went directly into the sea. It was very interesting.
Service: The hotel's arrangements are in place and they can help you solve any problems you have. We booked a charter boat for snorkeling for two people. The instructor is also very professional and will dive to the bottom of the sea to help you catch the fish from the bottom of the sea.
Facilities: As soon as I entered the room, I couldn't wait to experience the slide. At first, I was worried that I would sink into the sea if I slid down. There are life jackets at the front desk, so there is no need to worry.
Free dinner: The dishes are very rich, the chicken is very tender, the crabs are also very fresh, there is crab roe in it, you can’t get enough of the shrimps
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M352910****
Villa On The Water
Stayed in Jun 2024
Other
2 review
1.0/10
Posted on Jul 29, 2024
I recommend Starfish next door. For a similar price, Coco doesn’t have any services. The rooms are almost completely undecorated, the beds are extremely hard, and the hygiene is worrisome. The house price is 2,000 yuan, the environment of a domestic guest house, and the slide = decoration
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Anonymous User
Villa On The Water
Stayed in Dec 2023
Couple
21 review
6.0/10
Posted on Feb 8, 2024
The boss seems to be Chinese. Let me talk about the location of the hotel first: it is a 5-minute boat ride from the town pier. You can see the water house directly from the pier. Because it is very close to the living area, you can go into the water directly, but no one goes into the water. There is garbage around. In most cases, domestic water is discharged directly into the sea. So this physical experience is still relatively poor. 
Talking about the hotel's service, catering and cost-effectiveness, the hotel's food and beverages are enough to fill you up, and the only breakfast is fried rice noodles. Since the number of hotel rooms is relatively small and the area is not large, the range of activities is not large.
The pick-up boat has no roof, and the overall feeling is that of a small B&B.
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6/7
M36625****
Deluxe Seaview Room
Stayed in Dec 2023
Traveling with friends
11 review
6.0/10
Posted on Feb 26, 2024
I was a bit speechless about this check-in. I booked more than 1,000 yuan, and the two single beds were obviously for two people. I was told that if there were two people staying, it would cost another 500 yuan. The total was 2,000 yuan per night. There was always a power outage in the room, and the air conditioner was still working. It’s not easy to use. It’s not the kind of room with an internet celebrity slide. So why did you recommend me the 200 ringgit floating afternoon tea? Because it rained and the diving trip couldn’t be carried out, and I couldn’t retreat, I ended up in a hurry. I borrowed the proprietress's room to take some photos. I didn't feel like I had any experience at all, but I was really satisfied with the diving itinerary and the diving instructors were also very nice. This was the only consolation for this trip to Semporna.
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M352175****
Deluxe Seaview Room
Stayed in Nov 2023
Couple
1 review
3.5/10
Posted on Dec 28, 2023
The environment is super bad
, location is super bad
Nothing is wrong
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Response from Property: I'm speechless. Your review is so rude. I'm helpless. Your pictures are taken under the dark gutter. It's considered well-intentioned. If you want to add guilt, I don't want to refute. Please don't delete the good and bad reviews. It's our duty to sincerely welcome every guest. portion - whether sunny or dark...
M19674****
Seaview Room
Stayed in Sep 2023
Traveling with friends
7 review
10/10
Outstanding
Posted on Oct 7, 2023
The price/performance ratio is high. Compared with water houses at the same price, the environment is OK. The service is also very good. The boss can speak Chinese and there is seafood for dinner. The overall experience is very good. It is worth recommending. Semporna is also so beautiful and I can swim. monkey 🐒
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6/9
118028****
Deluxe Seaview Room
Stayed in Sep 2023
Family
2 review
10/10
Outstanding
Posted on Oct 3, 2023
The rooms we went to during the National Day Golden Week were all full. This water house is very close to the pier, and it may take less than ten minutes to sail. Compared to the distant Mabul Island and Kapalai Island, it has this Convenience will be more convenient. If you live too far away, you can only play on a certain island.
The hotel itself has a natural seawater swimming pool, which I netted and kept fish in. The scenery on the second floor is also very beautiful, because it is very close to the town, so you can take some photos that combine both distance and distance.