blinq Residences Shanghai Jing'an

We stayed here for 3 days. Location: The hotel is located near the train station, which is very convenient. The residence have a restaurant, coffee and burger shop right beside the entrance to the hotel. It was easy to go to the Jing'an downtown. Service: None of the staff speaks English even though they advise that they speak English on Trip.com. The people at the front desk in the lobby have poor attitudes, and we did not really feel welcomed here. Whenever we had general questions, they seemed to not want to answer and did the bare minimum to help. When I checked in on our first day, the staff told me to wait for another staff because he did NOT know how to do it. We had to wait 10 minutes. Also on the day of our check out, we gave back the hotel room card to another young man at the front desk. He was not service-minded as he was too busy playing games on his phone while we were waiting for him to check us out! Very unprofessional to play games at work and he seemed annoyed and did not understand why I was waiting for him to check us out. I tried to explain to him we had to check out now to catch a flight while he had the audacity to still play on his phone, and he replied that he did not understand why we were still standing there and asked if we had other questions! Room: The apartment room was true to the photos and the room was cleaned daily with no further problem. The shower head in the bathroom spills out a lot of water to the toilet though, which is a minus. The bed was harder than standard hotel bed so it wasn't very comfortable, but we did not experience backpains. We received a gift from the hotel which was nice. Everything was provided daily. Facilities: The hotel's facility has a huge terrace which was really nice and there is also an area for dogs to play. We did not have enough time to try the gaming area and exercise room but it looked nice on the outside. The coffee machine in the lobby was always empty of either coffee or cups though, which was not very pleasant. Overall, we enjoyed the location, our apartment room but the service is truly terrible. It's unfortunate since the residence hotel is very neat and we enjoyed ouf stay at our room. They staffs on the front desk need more service training and generally people who actually like to work in the hotel industry.

Good, could be cleaner, there were some trash under the sofas and the room had dusty floors.

Great cleanliness and superb apartment style stay, definitely recommend for any occasion. Downstairs cat and game room is a great bonus