Wyndham Shanghai Nanxiang

Regarding Facilities: The shower curtain was worn out and dingy. The backrest of the chair was so flimsy, I almost fell when leaning back; we ended up replacing it with a restaurant chair. The phone would constantly ring inexplicably; I had to unplug it at night to prevent it from ringing in the middle of the night. Regarding Service: 1. On the first day, my room on the 19th floor had severe vibrating noise from the wall due to the external air conditioning unit. The front desk repeatedly claimed they had no other rooms available, forcing me to wait from 1 PM until 3 PM. Eventually, they moved me to another room on the 19th floor, but as soon as the AC was set above speed two, it made strange noises again. It wasn't until my third room change, to the 16th floor, that I finally got an AC unit without strange noises. The front desk did not help me change rooms for two full hours; it was only after I kept pressing them that they finally made the arrangements. I was changing rooms from 1 PM until 4 PM. The service was utterly irresponsible. 2. On the first day, my takeaway delivery was not put into the delivery robot at all, and it wasn't brought up to my room even after half an hour, causing my yogurt and fruit to spoil. When I went downstairs to inquire, the front desk told me to go find it in the delivery locker myself. When I couldn't find it there, they told me to look for the robot. After I couldn't find it there either, they just ignored me. The front desk staff didn't even bother to look up at me once throughout the entire ordeal. 3. On the second day, my takeaway delivery was again delayed for ages before being sent up, leading to the fruit spoiling again. Feeling a bit unwell, I asked the front desk to come up and see the spoiled fruit. I called them twice, and they refused to come up. I then went downstairs with the spoiled fruit to confront the front desk. A male manager at the front desk immediately urged the staff to prioritize checking in other guests and explicitly told them to ignore me. I was speechless. While outdated hotel facilities are somewhat understandable, such terrible service is simply inexcusable. I've stayed at several Wyndham hotels across the country, but the Wyndham Nanxiang's poor service truly has no equal, especially the attitude of the staff. This is supposed to be a reputable chain hotel known for quality service, yet they managed to display the kind of appalling indifference you'd expect from a cheap, state-run guesthouse from the 1980s. I had actually stayed at Wyndham Nanxiang a few months ago and previously, and even left a good review on Trip.com just two months ago. I genuinely cannot understand how their service attitude could have deteriorated so much in just a month or two. It felt like a completely different hotel. I booked for four days, but after only two days, I had already changed rooms four times. It was absolutely maddening. If you're not serious about accommodating individual travelers, then please don't list your hotel on platforms like Trip.com. I booked through Trip.com precisely because I expected to find reliable options and honest reviews.