Elong Hotel Shanghai Pudong Jinqiao LaLaport。

I arrived at the hotel at around 9pm. The front desk was crowded with people from tour groups. I asked if I could check in and asked them to queue up next to me. I said I was not with them. After waiting for half an hour, I asked another front desk, who said they could check me in. They told me that the room was full and opened a room near the lobby. It was okay that there were a lot of people in the lobby and it was noisy, but when I opened the door, I saw that the room was full of big boxes of sundries. After a long time, they opened a storage room for me? I went back to the front desk with my luggage and asked them what happened. They said they opened the wrong room and upgraded me. Then they reset the room card and slapped it on the table. They didn't talk to me the whole time and kept talking to colleagues about the team arranging rooms. The room I changed to was on the 2nd floor, and the room type was not upgraded. So what she said before that it was full and there was no room, so she could only open the first floor was a lie. Changing the room and saying it was an upgrade was also a lie to the guests. As for the room, there were yellow stains on the sheets, a lot of black dust on the sheets, and stains of varying degrees on the wash basin and the floor. I was woken up by a loud noise early the next morning. All in all, this stay at Atour was really disappointing. I went there for the Atour brand, but I didn't expect to receive such "courtesy". Even other ordinary hotels would not treat their guests like this, right?