Shanghai Fengxian District Hotels

The hotel is a 5 star hotel but the bed and duvet are not good enough, the bed is too hard, the duvet is so thin and you aren’t feeling it’s cozy to cuddle. The bedside table has a light underneath it was on all night that no way to turn it off …it’s hard for us to getting sleep so we had to use something try to block the light…The breakfast was good many different choices from western and Chinese foods. Good location of the hotel for the area.

We had a great experience staying at Ship hotel for a long weekend. The kids were so delighted with the boat and nautical theme of the hotel, a big playground, and a nice clean pool. The service was kind and thoughtful, decorating our room and giving us a cake for my daughter’s birthday and providing kids’ amenities. The staff are friendly. It’s a paradise for kids. The cost was not high, but our kids preferred this hotel to many others. The room is a little old but still in good condition and also has nice touches like a ships’ window, ocean shore carpet, and we had a very nice view. Room was clean and bed was comfortable and there was a pillow menu. Good water pressure in the bathroom and nice bathtub. The hotel is also next door to a ecological park which has boat rides, and about a 10 minute drive to paopao park which is a huge, beautiful recreational area with lakes, lots of grass for picnics, bike paths, gardens and a kids play area. We could’ve easily spent 2-3 days just in paopao park alone. We arrived on Friday night and Saturday morning was quiet at breakfast with few people.

As a multi-generational family traveling with seniors and children, we chose the Sheraton Fengxian Baohua, hoping for a comfortable holiday. The hotel's hardware truly stood out – the spacious and grand public areas, generous room layouts, and excellent location (adjacent to Qingxi Ancient Town and Shanghai Fish) all laid a solid foundation for our trip. However, the 'soft services' during this stay were a major disappointment, starting strong but quickly deteriorating. The management shortcomings exposed during the peak holiday season were particularly regrettable. **I. Positive Highlights: Robust Hardware, Heartfelt Frontline Service** 1. **Excellent Hardware Facilities:** The hotel's overall decor is modern and elegant. The high-ceiling lobby design feels open and bright, guest rooms are spacious with good soundproofing, and the mattresses offer medium firmness, making them suitable for elderly guests. Its prime location is a significant advantage, with Qingxi Ancient Town within walking distance and attractions like Shanghai Fish and Fengxian Museum all within a 15-minute drive. 2. **Heartwarming Support from Frontline Staff:** Despite frequent issues at the management level, our housekeeper, Auntie Duan Xiubi, was an absolute lifesaver. When we faced the predicament of no spare duvets (the front desk claimed, ”all spare bedding was used up”), she proactively intervened. She not only quickly found pillows and personally put on clean duvet covers but also thoughtfully told us, ”It's busy during the holidays, no need to rush, make sure you get some rest first,” and even wished us to ”have fun.” Her enthusiasm, resourcefulness, and sense of responsibility injected warmth into the stark management shortcomings, becoming the sole 'service highlight' of our stay. **II. Negative Experience: Disorganized Management, Slow Service Response** 1. **Chaotic Check-in Process, Excessive Communication Burden:** Our group arrived at 11:30 AM to discuss check-in time, clearly stating that ”the whole family would go out for lunch and return around 1:00 PM to check in.” However, upon our punctual return at 1:00 PM, only one of our three booked rooms was ready. Considering the holiday crowd, we proactively suggested, ”we'll gather in one room to rest first,” but this wait stretched to 2.5 hours. It wasn't until 3:30 PM, after multiple calls, that the remaining room cards were delivered by a robot, with no human providing any updates on the progress. The elderly and children grew tired from waiting in the cramped room, and the lobby sofa area was also full, offering no alternative resting spot. The experience was extremely poor. 2. **Basic Services Missing, Superficial Emergency Handling:** Upon checking in, we found no spare duvets in the room. When we called the front desk, the response was, ”There are too many guests during the May Day holiday, all spare bedding has been used up.” Such a shortage of basic guest supplies indicates a serious miscalculation of holiday occupancy by the hotel. It was only after our persistence that Auntie Duan managed to arrange for a blanket (not standard bedding), while the front desk never proactively followed up or apologized. 3. **Passive Management, Relying on Frontline Staff to ”Firefight”:** From check-in delays to supply shortages, the core problem stemmed from management's disorganized coordination: a lack of oversight on cleaning progress, insufficient guest supply reserves, and no emergency mechanisms in place. When faced with guest requests, the front desk merely robotically repeated ”please wait” and offered no solutions (such as prioritizing access to a lounge area or providing complimentary drinks), creating a stark contrast with the proactive efforts of the frontline staff. **III. Summary and Recommendations** If rated comprehensively as ”5/5 for hardware, 3/5 for service,” the hotel's solid foundation in hardware is certainly commendable. However, the service details proved to be a significant weakness, especially during peak occupancy, where management flaws directly exacerbated guest inconveniences, making it extremely unfriendly for multi-generational families with elderly and children. **Suggested Improvements:** 1. During holidays, optimize cleaning schedules in advance and display real-time room readiness status to minimize guests' unproductive waiting time. 2. Stock sufficient basic guest supplies (e.g., duvets, cribs) to prevent passive situations where supplies run out. 3. Management needs to proactively take responsibility for coordination, rather than leaving frontline staff to ”put out fires” alone. Basic compensation solutions (such as late check-out or dining discounts) could be offered to alleviate guest frustration. Finally, a special thank you to Auntie Duan Xiubi. Her presence made us believe that if the hotel truly prioritizes supporting and training its frontline staff, the service experience would undoubtedly see a qualitative improvement. We hope management will listen to the voices from the ground and not allow heartwarming individual efforts to be undermined by disorganized management. (Note: This experience is based on the May Day holiday in 2025; regular service may vary and is provided for reference.)

Excellent service, they are quick to respond and very helpful. We changed to a villa coz we have a dog with us. The room that we stayed though had a really strong smell that triggered sinuses, they gave us a machine but it did not help at all. We have to open the sliding door the whole time to minimize the smell and to have air circulation. Few cobwebs and some bugs in the room, a thorough cleaning will solve this issue. The location is perfect if you want to get away from the city center and have a great relaxing time with the family. Awesome facilities! We enjoyed the outdoor pool so much and the green field for your fur baby to walk around. Very thoughtful service if you have a fur baby with you, they provide a bed, blanket and some toys, and accessible poop bags everywhere 🐶. A great place to stay and have a relaxing time with the family.

Last night, I went to Campanile Hotel, which is a mid-to-high-end brand under Jinjiang. It is located on Baituan Road, with convenient transportation. As soon as you enter the door, you will experience the French style. The service of the front desk lady is very enthusiastic. She actively asks guests what they need and upgrades their rooms. It can be said that the service is very meticulous and the check-in is very fast. The overall decoration style of the room is this French romantic and simple style, clean and tidy. The room is very large, spacious and bright, clean and tidy, spotless, and the bathroom is separated into dry and wet areas. The toiletries are also the French Jiaomu brand Earth series, which is very high-end. The room has a high-definition TV and a high-speed wifi signal. You don’t have to worry about the poor mobile phone signal at all. Indonesian Java coffee and Belgian caramel biscuits are also prepared, which is very considerate. Free tea bags and mineral water, if not enough, call the front desk and use the machine to send them to you, which is very high-end. The French buffet breakfast is rich and varied, with salads, bread, ham, snacks, etc., and there are many styles. This is worthy of being a brand under Jinjiang, bringing you the fun of French romance and fashion.

I recommend this hotel in Fengxian. Friends who drive around can experience it. The hotel is designed in an Art Deco Shanghai style, modern and smart👍. The design of the public areas and guest rooms is full of decorative details, and the public areas are equipped with aromatherapy and background sound. The lobby has an open layout, with multiple negotiation areas surrounding the front desk and bar, achieving an interactive mode of modern business travel👍. The guest room combines the elements of neo-Chinese style and Shanghai style of Art Deco, equipped with smart panels and voice control, showing the characteristics of modern simplicity, stability and texture, providing a warm and smart living experience👍 The breakfast buffet is very good! Exceeding the standards of many five-star hotels~The restaurant is very design-oriented👍! Modern, simple and new Chinese design style enhances the style and quality of the space 👍 Refreshing ~ The dishes are rich, the ingredients are fresh, and the coffee is Peet's ~ The hotel also has a gym and laundry room, free parking, and the waiters have good looks and temperament, and the service is enthusiastic.

Facilities: Very good. The hotel room I have stayed in so far is relatively good. The first impression is very good. It is worth recommending to family and friends. Hygiene: Very clean, really clean. After getting up in the morning, I pressed the cleaning button and the waiter came to clean immediately. I asked what needed to be cleaned. It was really good. Environment: The geographical environment is good. There is a Longhu Tianjie nearby where you can go shopping. The lobby is also very bright. Service: The service attitude is very good. Xiao Tao is very patient and the service is very good. I met a few very considerate staff. I will come again next time if I have the chance.

The hotel has an elegant environment, and Mr. Tang from the front office provides considerate and thoughtful service! The room is spacious and comfortable, the facilities are modern and exquisite, and the surrounding scenery is pleasant. Whether it is a business trip or a leisure vacation, it is an excellent choice. I will come again next time. The breakfast tastes very good and has a rich variety. I highly recommend it.

The hotel room facilities are good, with everything that should be there. The smoking area outside is also very beautiful. The breakfast in the morning is very good, it is self-service, and there are freshly made noodles to eat. If you are thirsty, you can go downstairs at any time to have some drinks and fruits, which are all included in the hotel package. Why the deduction? Like many reviews wrote, the water in the pool here is really too hot. It is the hottest of all the hot springs in Shanghai that I have been to. It feels too hot. I saw that several children could hardly soak in the water for a while. I don’t know why so many people complained. I saw that the management was still saying in the comments that it met the hot spring temperature requirements. What they said is that your water is too hot, and they are giving you suggestions. Everyone in the hot spring said that the water was hot, not that you violated any regulations... It takes talent to reply like this

It was my first time staying here. The front desk lady was very friendly and helpful. She enthusiastically introduced the surrounding places to eat, drink and play. I will stay here again next time I come here [呲牙][呲牙]