"Well located and the owners were very welcoming. Short distance from the seafront and Shanklin Chine, easily walkable"

"Unbeatable sea view room"

"Good hotel, excellent service"

"Have just come back as the Group Organiser for a forty person group visit to Shanklin on the Isle of Wight. This hotel is one of many in Shanklin that provides a good old fashioned British welcome to its guests. It has more than fifty rooms, no lift and lots of staircases in a maze of corridors. It is however kept spotlessly clean and is very well run by its staff. We chose half board and the food was first rate. Again, very standard, but plentiful, hot and cooked to order. Nothing was too much trouble for any of the staff and you won’t find a bad word from any other my 39 guests. Entertainment in the form of decent singers was provided on two of the three nights. The bar was well stocked, not overpriced and was very well run. The staff worked effortlessly, from the two chefs in the kitchen to the two young ladies serving and everyone made sure that everything was in order. A really enjoyable weekend stay folks…thank you."

"Lovely hotel, friendly staff, perfectly situated close to the beach and the Old Village. A small amount of free parking on site. Very impressed with the facilities inside the hotel - including indoor swimming pool, hot tub & sauna. Be careful with your choice of room, by selecting a non-sea view, standard room for 2 x people we were allocated an accessible room right next to reception/main entrance on ground floor, which was really noisy, with very little privacy. Such a shame as the rest of our experience there was so good."

"A Lovely Stay with Wonderful Staff We recently stayed at this B&B in Shanklin, Isle of Wight, and overall had a lovely stay. The staff were absolutely amazing, so welcoming, friendly and helpful, which really made a difference to our experience. The gardens outside were beautiful, and the downstairs decor was lovely, creating a really pleasant atmosphere. There were, however, a few areas where we felt improvements could be made. The bedrooms could benefit from a little updating, and we were disappointed that the bar closed at 5pm. We understand this is due to staffing costs, but it would have been nice to enjoy a drink in the evening. Although the B&B is rated as 4-star accommodation, we personally felt that the rooms and facilities were more in keeping with a 3-star rating. We don’t want to take away from the hard work of the wonderful staff, who really were a credit to the establishment. With a little investment in the bedrooms and some additional evening facilities, this could be an even better place to stay. Thank you for making us feel so welcome."

"Ok stay comfy beds and nice rooms definitely somewhere good to stay even better than last time"

"You might have an idea of what to expect from a hotel stay: to be greeted at the front desk, to have a bar and a breakfast service on the premises, to stay in a room which is serviced with fresh towels and clean linen... There's none of that here. We stayed for a week and some days saw no staff (there's a webcam in reception). There were tea and coffee making facilities in our room when we arrived but this was never replenished, the towels were never changed, the bed was never changed; the curtain was hanging off the rail; the bar downstairs was never opened. The website claims that breakfast can be booked for £10 per person but good luck finding anyone to book it with. There are a number of very pleasant hotels along Queens Road but sadly this isn't one of them."

"We haven’t even visited the hotel yet but have book two nights in one of their more expensive rooms for September this year. The website quite clearly states that they offer discounted ferry prices and to contact them for more details. I have now emailed four times asking for details, once to the reservations email address, twice to the info email address and once through their online enquiry form. I have received no acknowledgement or reply. If I don’t receive a response within the next 24 hours we will be cancelling our booking. I have never know a hospitality establishment act this way."