Mercure Hotel shantou High-speed railway Station

Mercure Hotel shantou High-speed railway Station Reviews

Mercure Hotel shantou High-speed railway Station

No.106 Changjiang Road, Longhu District, Shantou, Guangdong, ChinaView Hotel Details
Mercure Hotel shantou High-speed railway Station
Mercure Hotel shantou High-speed railway StationMercure Hotel shantou High-speed railway StationMercure Hotel shantou High-speed railway Station
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Guest Reviews of Mercure Hotel shantou High-speed railway Station

9.3/10
Very Good
1200 review
Verified reviews
Location9.4
Amenities9.3
Service9.3
Cleanliness9.4
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All reviews(1200)
Positive reviews(1166)
Reviews with photos/video(202)
Friendly front desk staff(134)
Convenient parking(54)
Close to train station(53)
Delicious breakfast(46)
Perfect for business trips(38)
Awesome gym(12)
Clean pool(8)
Tasty coffee(7)
Negative reviews(34)
Guest User
Classic 2-bed Room
Stayed in Aug 2025
Family
9 review
10/10
Outstanding
Posted on Sep 4, 2025
good environment and clean. The facilities are quite new, very near to Shantou station, happy with our stay here.
Response from Property: 尊敬的賓客,特別感謝您選擇我們並留下如此暖心的評價!看到您對酒店 “環境好、乾淨整潔” 的認可,以及對 “設施新、近汕頭站” 的滿意,我們由衷地感到開心 —— 讓每一位住客在便捷的位置享受舒適新環境,正是我們一直努力的方向。您 “住得很開心” 的反饋,就是對我們服務最大的肯定!期待未來您再次來到汕頭時,還能選擇我們,繼續體驗舒心的住宿時光~
PravinAgarwal
Classic Queen Room
Stayed in Jul 2025
Business traveler
3 review
8.5/10
Very Good
Posted on Sep 7, 2025
Good hotel but there was no one who can speak English, which can be a big issue for international travelers.
Response from Property: Dear Guest, Thank you sincerely for your honest feedback—your recognition of our hotel as "good" means a lot to us, and we also greatly appreciate you pointing out the challenge with English-speaking staff, as this helps us identify areas for critical improvement. We deeply apologize for the inconvenience this may have caused during your stay, especially as we understand clear communication is essential for international travelers to feel comfortable and supported. This feedback has been immediately shared with our management team; we will prioritize enhancing our team’s English communication skills through targeted training programs and explore additional support measures (such as equipping key service areas with multilingual assistance tools) to better serve our international guests in the future. Your input is invaluable to us as we work to refine our services. We hope you will give us another opportunity to provide a smoother, more welcoming experience on your next visit. Wishin
Guest User
Honorable Terrace Double Bed Room
Stayed in Mar 2025
Business traveler
4 review
10/10
Outstanding
Posted on Apr 22, 2025
Everything was grate, clean and convenience, price is acceptable with amazing service
Response from Property: Dear guests: Simple days are like a cup of fragrant tea, the more you taste it, the more delicious it will be. Good quality products will prove their unique value under the test of time. I believe Xiaomei will not let you down. I look forward to your next visit. We will have more surprises to welcome you~
Guest User
Deluxe Room (Double Bed) (Balcony)
Stayed in Jan 2025
Couple
3 review
9.5/10
Amazing
Posted on Feb 24, 2025
Been to 3 hotels on this trip, Mercure is the best. The services and cleanliness are impeccable. They were courteous and very helpful. The amenities are what was mentioned to the dot. Yes the place was close to the station which I have chosen, it's a bit way out to the city centre (if you don't mind the distance) . Nevertheless the rest suits us perfectly. I highly recommend this place.
Response from Property: Dear guests, hello! Thank you for choosing to stay at Mercure Shantou High Speed ​​Railway Station Hotel. We are glad to bring you a wonderful time during your trip. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to improve and look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Deluxe 2-bed Room
Stayed in Aug 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Sep 11, 2024
Very good service , definitely will come again Miss yellow
Response from Property: Dear distinguished guest: Thank you for your recognition of us in all aspects. When you are on a business trip, the big city is busy. Xiaomei hopes to provide you with a warm and comfortable home to relax your body and mind. Xiaomei wishes you to be accompanied by warmth~
LCX04081990
Classic Queen Room
Stayed in May 2025
Family
21 review
10/10
Outstanding
Posted on Jun 8, 2025
Excellent hotel located very near to Shantou Station.
Response from Property: Thank you for sharing your wonderful stay with us! It's our honor to have made your trip memorable. We hope to welcome you back to Mercure for another cozy experience!
阿諾舒華哈密瓜
Deluxe Room (Double Bed) (Balcony)
Stayed in May 2024
Business traveler
31 review
10/10
Outstanding
Posted on Jun 21, 2024
Hotel location is good, room is tidy, overall is good and best price. I’m always come to stay when I have trip at Shantou
Response from Property: Dear guests, thank you for staying at Mercure Shantou. We are very happy that you are satisfied with your stay. We will also share your good comments with our team. Your support is our driving force. We look forward to your next visit and wish you a happy life!
Guest User
Classic 2-bed Room
Stayed in Oct 2024
Business traveler
3 review
9.5/10
Amazing
Posted on Nov 8, 2024
The Hotel appears to be new. Room size is adequate for a single person, but if you are sharing it, it is a little cramped. They provide all the necessary amenities. The reception staff did not speak English but were very helpful. They used a translation app to communicate. The hotel is 5 minutes away from the Shantou Railway station. It is about 30-35 minutes away from Chenghai.
Response from Property: Dear guest, thank you for choosing us and supporting the hotel. Your satisfaction with the hotel's service and environment is the driving force of the hotel's staff. Making every guest feel at home is our service goal. We hope to meet you at the Mercure Shantou Hotel soon. Let Xiaomei from Accor, France, always accompany you and become your first choice for traveling to Shantou. All hotel staff welcome your next visit. See you next time.
Anonymous User
Deluxe Queen Room
Stayed in Dec 2024
Solo traveler
45 review
8.0/10
Very Good
Posted on Jan 20, 2025
Close to railway station, breakfast ok, room spacious and comfortable.
Response from Property: Dear guest, hello! It is a fate that I met you in the vast sea of ​​people. It is a lifelong meeting. I am glad that you are satisfied with the service and all aspects of our hotel! We will repay your support with more enthusiastic, thoughtful and caring service, and look forward to your next visit!
Guest User
Deluxe Room (Double Bed) (Balcony)
Stayed in Mar 2024
Couple
3 review
10/10
Outstanding
Posted on Apr 24, 2024
Dora Wang has been very helpful through our stay in the hotel. She has tried many attempts to help us sort out our local difficulties. She is an asset to the hotel. Thank you for the beautiful stay in the hotel.
Response from Property: Dear distinguished guests: Thank you very much for choosing us for this trip. The best way to travel is to find a long-lost feeling in a strange place. We believe that detailed service is the most suitable service for you. We still need to work hard on this road. You are our Bole and have discovered our advantages. I am very glad to travel with you. I hope there will be more surprises and touches when we meet next time. Xiaomei would like to wish you and your family smooth sailing, happiness and all the best in the new year!
Gerald Chan
Honorable Tub Double Bed Room
Stayed in May 2024
Business traveler
19 review
9.5/10
Amazing
Posted on Jun 14, 2024
Extended my stay for additional night. Same as previous; Excellent location near to the railway station. Hotel itself was clean and staff was friendly.
Response from Property: Hello, distinguished guests! Thank you for staying at Mercure Shantou. We are very happy that you are satisfied with your stay. We will also share your good comments with our team. Your support is our driving force. We look forward to your next visit and wish you a happy life!
Guest User
Deluxe 2-bed Room
Stayed in May 2024
Family
2 review
10/10
Outstanding
Posted on Jun 3, 2024
Very satisfied with this stay! The hotel service was super nice, Dora always kept a friendly smile, not only that, they actively helped us, recommended the Shantou attractions and so on, and connected the Wi-Fi. Every move is filled with professionalism and Affinity, made a deep impression. The location of the hotel is also very convenient, convenient transportation around, travel without pressure. The room facilities are very complete, clean and tidy, daily necessities are readily available
Response from Property: 親愛的客人您好:感謝您的分享,有朋自遠方來、不亦樂乎,每一份喜愛,都來自心靈的微信和感動,能夠讓您滿意是我們的心願,我們會更加努力,小美感謝您的暖心陪伴,期待着與您的再次相遇~
Anonymous User
Deluxe 2-bed Room
Stayed in Apr 2024
Business traveler
3 review
10/10
Outstanding
Posted on May 6, 2024
The hotel is clean, staff are friendly. The breakfast was okay, considering the selection of local food vs international food. Just eat some bacon, bread toast and coffee.
Response from Property: Dear guest, thank you for sharing. It is a great pleasure to have friends coming from afar. Every bit of love comes from the smile and touch of the heart. It is our wish to satisfy you. We will work harder. Xiaomei thanks you for your warm company and looks forward to meeting you again~
Pjizhan
Classic Queen Room
Stayed in Sep 2023
Business traveler
5 review
10/10
Outstanding
Posted on Dec 3, 2023
Hotel is good, room so far so good, location is very good I like
Response from Property: Dear guests: Thank you for your sharing and recommendation. It is Xiaomei’s blessing to be liked and greeted by you. Therefore, Xiaomei cherishes every time she gets together with her friends and always makes them as beautiful as the first time they met. At the same time, Provide good service every time, so that friends can be as comfortable as friends here, and provide a warm and romantic home for all friends. We look forward to your coming again and wish you a safe and smooth life~
Anonymous User
Deluxe 2-bed Room
Stayed in Aug 2023
Family
23 review
10/10
Outstanding
Posted on Sep 9, 2023
Very satisfied staying in this hotel and appreciated of Xiao Lin's kindness and assustance.
Response from Property: Dear guests, hello! Thank you for staying at Mercure Shantou Hotel and taking the precious time to share your evaluation with us. Your affirmation will encourage us to further improve our service quality and sincerely hope you will come again! wish you a happy life!