Facilities: The hotel is located within walking distance of a subway station. There's a 'Weixianjia' nearby, though I didn't visit it during my stay. The hotel entrance is not very prominent, but the reception lobby is clean and beautiful. The bathroom in the room lacked a proper door; instead, it had an automatic curtain for privacy. The toilet and shower shared a common door that couldn't close completely, allowing water to spray out from the gaps when showering.
Cleanliness: The lobby was clean, quiet, and beautiful, clearly indicating it's a relatively new establishment. Prior to check-in, I requested a room away from the KTV. Due to a hotel computer issue, a receptionist personally escorted us to our room, mentioning they had specifically arranged a second-floor room, further from the KTV. However, upon entering the room, there was a large puddle of water on the bathroom floor, the bathtub was wet, and the hand soap dispenser was empty. I saw a cleaning cart outside our door, so I took a mop to clean it myself. I also had to ask the cleaning staff for new supplies.
Environment: I booked a sea view room but was assigned to the second floor. While the sea was visible, the view was marred by a large section of corrugated iron roofing from the hotel's canopy and some rubbish, which was quite unappealing. The sea view from the front desk was actually much nicer than from my room.
Service: The front desk staff explained how to collect food deliveries, and their attitude was pleasant. In the evening, while picking up my takeout, I inquired about a late check-out. The room key card stated a 2 PM check-out, but the staff informed me that was an old policy and the standard check-out was 12 PM. I asked if a late check-out was possible. The night shift colleague said they would make a note for the morning shift and assured us that if no one called by 11 AM to remind us to check out, it meant our late check-out until 1 PM had been arranged. As no calls were received after 11 AM, we assumed the late check-out was confirmed. However, at 12 PM sharp, a staff member knocked loudly and urgently on our door, pressuring us to check out. When I explained the conversation with the night shift colleague, the morning staff claimed they had received no such notification. They then stated they had made several calls, but no one answered. The crucial point is that the room phone never rang. The staff even questioned if we had placed the phone incorrectly. They informed us that a 1 PM late check-out was not possible and then explained the charges for late check-out. Consequently, we agreed to vacate the room as quickly as possible, by 12:30 PM.
This was an unprecedented experience in all my hotel stays. Furthermore, the afternoon tea supposedly included in our package was never offered, even by the time we checked out. It felt as if we were being treated like we were trying to take advantage. Being loudly knocked on and rushed out of a room for the first time left a very unpleasant impression.
The photo attached is of the lobby view; the others are of the room.