Citadines Raffles Place Singapore

Citadines Raffles Place Singapore Reviews

Citadines Raffles Place Singapore

88 Market St, Level 9, 048940, SingaporeView Hotel Details
Citadines Raffles Place Singapore
Citadines Raffles Place SingaporeCitadines Raffles Place SingaporeCitadines Raffles Place Singapore
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Guest Reviews of Citadines Raffles Place Singapore

9/10
Great
416 review
Verified reviews
Location9.3
Amenities9.0
Service8.8
Cleanliness9.1
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All reviews(416)
Positive reviews(405)
Reviews with photos/video(154)
Easy to get around(103)
Close to metro(57)
Garden view(46)
Small room size(44)
Great swimming pool(20)
Friendly front desk staff(17)
Perfect for business trips(10)
Luggage delivery service(5)
Negative reviews(11)
Guest User
Studio Executive
Stayed in Mar 2025
Couples
1 review
9.0/10
Great
Posted on May 4, 2025
Check in was easy and we were allowed to leave luggage until the room was available. Room was tidy and clean. Pool area was nice and location was very good.
Response from Property: Dear Valued Guest,Greetings! Thank you for staying at Citadines Raffles Place Singapore and for letting us know you had a great stay with us.We are delighted to know that you had a smooth check-in experience and appreciated the convenience of storing your luggage before your apartment was ready. ---It is also heartening to hear that you found the apartment tidy and clean, enjoyed the pool area, and made the most of our central location with easy access to eateries, attractions, and public transport.Your kind feedback means a great deal to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.We are at your service and we wish you well. Warm regards,The management of Citadines Raffles Place Singapore
S & E
Studio Executive
Stayed in Mar 2025
Family
1 review
7.5/10
Posted on Apr 21, 2025
We stayed in a hotel room not an apartment. Room is quite small. Has a standing shower, mini fridge, tv, ironing board, hair dryer and electric kettle. There is a swimming pool, a fitness center,a launderette, a kitchenette and study/working/relaxing area on lobby level. Mrt stations are within a 10-15min walk. Walking distance to Boat Quay, Clarke Quay, hawker centre, lots of pubs, eating places and convenience stores. But on weekends and public holidays all the nearby restaurants, cafes and stores are closed. We stayed there because it's pet friendly. The room was not very clean. The floor felt damp & sticky and the quilt cover had stains.And there was too much banging and slamming noises (probably from closing doors and housekeeping) which made my puppy very jittery.Basic toiletries and bath towels were provided, but no bottled water. There is a water cooler near the lifts. Overall is good though not excellent.The walk to BQ and CQ is good but do remember to bring your brolly.
Response from Property: Dear S&E, --Greetings. --Thank you very much for taking the time to share your detailed feedback following your recent stay at Citadines Raffles Place Singapore. --We are truly grateful that you chose to stay with us, and we especially appreciate your comments regarding the pet-friendly nature of our serviced residence. --We sincerely thank you for highlighting the size of the 22 square metre Studio Executive apartment that you stayed in, and we apologise for any discomfort and disappointment this may have caused during your visit. --Please allow us to share that, as we aim to cater to the diverse needs of our guests, we offer a total of eight apartment types with varying sizes and configurations in our room inventory. Many of our guests have expressed that they enjoyed very comfortable stays in these alternative apartment options, and we would be pleased to welcome you back to experience one of them on your next visit.Please allow us to explain that information about the size and layout of each apartment type is also stated under the respective apartment categories on the Ctrip website, and we encourage future guests to refer to these details when making a booking. --We are also truly sorry to hear about the cleanliness and noise issues you encountered. ---Your observations about the damp floor, stained quilt cover, and noise disruptions are concerning, and we sincerely apologise for the inconvenience these may have caused, especially for your puppy. Rest assured, your feedback has been shared with our housekeeping and operations teams to ensure immediate improvement and to prevent recurrence. --We are glad that you found our location convenient, with easy access to Boat Quay, Clarke Quay, various hawker centers, and various amenities, and we appreciate your helpful tip for fellow travellers to bring along an umbrella. --Once again, thank you for your valuable feedback. While we are pleased to know your overall experience was good, we hope to have the opportunity to provide you with an even better and more comfortable stay in the future. --We are at your service and we wish you well. --Kind regards, --The management of Citadines Raffles Place
Anna27
Studio Premier
Stayed in Nov 2024
Travel with friends
12 review
9.0/10
Great
Posted on Jan 10, 2025
The room smelled damp but overall ok! the location is great, the building, pool and roof gardens are great!
Response from Property: Dear Anna27, --Greetings from Citadines Raffles Place Singapore! Thank you for choosing our strategically located serviced residence and for taking time to review your experience staying with us. –All of us are delighted you enjoyed your stay at our serviced residence, and that you managed to visit the Sky Garden on the 51st level in our building during your stay. ---We are indeed heartened to learn you like our serviced residence’s location due to its proximity to many eateries, several tourist attractions and various public transport options. –All of us sincerely thank you for giving us the great privilege and pleasure of hosting at our serviced residence, and we look forward welcoming you back. ---We are at your service, and we wish you well. -----Thank you for your valued support. ----Kind regards, --The management of Citadines Raffles Place Singapore
Zhi Xiang
Executive Loft
Stayed in Mar 2025
Business travellers
4 review
10.0/10
Outstanding
Posted on Apr 25, 2025
Good Location. Nice environment as well.. just stay May onward cannot stay short term🥲🥲
Response from Property: Dear Zhi Xiang, --Greetings from Citadines Raffles Place Singapore! –Thank you for choosing our serviced residence and for taking the time to review your stay with us. --All of us are delighted that you had a great stay with us, and you liked the ambiance of our apartments and facilities. --We are indeed thrilled to learn you like our residence’s strategic location in the CBD with easy accessibility to many eateries, nearby tourist attractions and various public transport options. –It is truly our great pleasure and privilege to be of service to you and we hope Citadines Raffles Place remains as your choice serviced residence in our city-state. –It is truly our great pleasure and privilege to be of service to you and all of us earnestly look forward to being of service to you again. –We are at your service, and we wish you well. --Kind regards, --The management of Citadines Raffles Place Singapore
Guest User
One Bedroom Executive
Stayed in Mar 2025
Business travellers
27 review
10.0/10
Outstanding
Posted on Apr 4, 2025
Location is extremely convenient. Great service. Too recommendation for business trip
Response from Property: Dear Valued Guest, --Greetings! --Thank you for choosing Citadines Raffles Place Singapore for your recent business trip and for your high recommendation for our serviced residence. --All of us are delighted you had a great stay with us, and you liked our residence’s location due to its proximity to many eateries, tourist attractions and various public transport options. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to everyone, and nothing motivates us more than knowing our team’s service contributed to the success of your stay with us. Please be assured we will be sharing your heartwarming compliments with our team members, and we will definitely thank them for their dedicated service. Thank you for making our team members feel valued too! –-With your recent experience staying with us, we sincerely hope our serviced residence will be your choice lodging whenever your travels bring you back to our city-state. –It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back. --We are at your service, and we wish you well. Thank you for your valued support. ---Best regards, --The management of Citadines Raffles Place Singapore
Anonymous User
Executive Loft
Stayed in Dec 2024
Couples
28 review
8.5/10
Very Good
Posted on Jan 26, 2025
The hotel is in a really convenient location, only a few minutes from the metro, coffee shops and restaurants, whilst also being a short walk from the bay and gardens. The amenities are very good, there's a gym and a running track, laundry and plenty of working space in the lobby too. We stayed in the loft apartment which was beautiful and well equipped, and it was great to be able to have the balcony door open in the evening for air. I wish there was more privacy though, as there's no screen or fence between you and the rooms next door, so we didn't want to spend much time out there. The service is a bit hit and miss however, with some receptionists being super friendly and others rude and uninterested. Despite coming to our room twice in the week the housekeeper didn't replace our empty soap or change the sheets. They let us keep our bags with them before and after checkout so we could explore the city, which was super helpful. Overall, an ok experience.
Response from Property: Dear Valued Guest, --Greetings! --Thank you for taking the time to share your detailed feedback regarding your recent stay at Citadines Raffles Place Singapore. ---All of us are pleased to hear that you found our serviced residence to be in a really convenient location, with easy access to MRT stations, coffee shops, restaurants, and nearby attractions. --We are delighted that you enjoyed the amenities we offer, including the gym, running track, laundry facilities, and the ample working space in the lobby. -- It's wonderful to know that you found the one-bedroom Executive loft apartment beautiful and well-equipped, and that you appreciated the ability to open the balcony door for fresh air in the evening. --We regret to hear about the lack of privacy on the balcony and the inconsistent service you experienced. Your feedback regarding the need for more privacy between rooms and the varying levels of service from our receptionists is valuable to us, and we will address these concerns to improve our guests' experience. ---We also apologize for the housekeeping oversight in not replacing your empty soap or changing the sheets during your stay. --We are glad that our team was able to assist you by storing your bags before and after checkout, allowing you to explore the city conveniently. --Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back to Citadines Raffles Place Singapore in the future, providing you with an even better and more seamless experience. --We are at your service and we wish you well. --Best regards, --The management of Citadines Raffles Place Singapore
Glad
Studio Executive
Stayed in Dec 2024
Couples
14 review
9.5/10
Amazing
Posted on Jan 21, 2025
Hotel is very clean just that it is quite inconvenient as the lobby is not located at level 1. We have to change 2 lifts to be able to get to our room.
Response from Property: Dear Glad, --Greetings! Thank you for taking the time to review your recent stay at our serviced residence. –We are delighted you and your partner had an enjoyable and comfortable stay with us, and you liked the ambiance and cleanliness of our serviced residence. --We apologise for any disappointment and inconvenience caused to you and your partner by the lift system at our serviced residence. --Please allow us to share as our guests’ safety and security are of utmost priorities to us because we are located in an integrated building, we planned the lift accesses in this manner as an added security measure so our team can monitor the situation whereby only bona fide guests and their visitors can access the levels of apartments as these guests will have to pass the reception area before taking the lifts to their apartments. ---All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and your partner during your recent visit to our city-state, and we earnestly look forward to welcoming both of you back. –We are at your service, and we wish you and your partner well. --Kind regards, --The management of Citadines Raffles Place Singapore
Anissa_sasa
Studio Executive
Stayed in Jun 2024
Solo travellers
14 review
9.5/10
Amazing
Posted on Jul 14, 2024
Very new and convenient. 3 mins to Raffles Place MRT station. nice place and will stay here again
6/7
Response from Property: Dear Anissa_now, ---Thank you for your kind review! ----We are delighted to hear you found our location convenient and enjoyed your stay at our serviced residence. -- We look forward to welcoming you back again soon. ---Best regards, ---The management of Citadines Raffles Place Singapore
Guest User
Studio Executive
Stayed in Jun 2024
Family
5 review
10.0/10
Outstanding
Posted on Jul 15, 2024
Great location. 5 mins walk to the MRT station. Staff are friendly. Pool is large. The garden on 17/F and 51/F are probably the most underrated spot - definitely worth visiting.
Response from Property: Dear Valued Guest, ---Thank you for your perfect rating and kind words! ----We are delighted you enjoyed our serviced residence's convenient location, friendly staff, and our wonderful pool . --We are thrilled to hear you visited the 17th floor Gren Oasis and the 51st floor Sky Garden during your stay. ---. We look forward to welcoming you back soon. ---Best regards, ---The management of Citadines Raffles Place Singapore
Anonymous User
Studio Executive
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 22, 2025
Accommodation was at central location every things was accessible
Response from Property: Dear Valued Guest, --Greetings from Citadines Raffles Place Singapore! --Thank you very much for your perfect rating and for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay at our serviced residence. --It is wonderful to know that our central location added convenience to your visit, with easy access to a wide range of eateries, tourist attractions, and public transport options. We are glad that our location helped make your stay both enjoyable and efficient. --We sincerely appreciate your support and look forward to welcoming you back for another wonderful stay in the future. --We are at your service and we wish you well. --Kind regards, --The management of Citadines Rochor Singapore
Ho Lee Loke Larry
Studio Deluxe
Stayed in Jan 2025
Business travellers
2 review
10.0/10
Outstanding
Posted on May 7, 2025
The room itself is small but the common areas for meetings are more than sufficient
Response from Property: Dear Ho Lee Loke Larry,Greetings and welcome back! Thank you very much for your continued support and for choosing to stay with us at Citadines Raffles Place Singapore once again. It is always a pleasure to welcome you and your lovely partner back, and we are truly grateful for the time you took to share your experience.We sincerely thank you for highlighting the size of the 20 square metre Studio Deluxe apartment that you both stayed in, and we would like to extend our heartfelt apologies for any discomfort or disappointment this may have caused during your stay. Your feedback is very important to us.Please allow us to share that, in order to cater to the diverse stay requirements of our guests, we offer a total of eight apartment types with varying sizes and layouts in our room inventory. You may wish to consider these options for your next visit, as many of our guests have shared that they truly enjoyed comfortable and spacious stays in these other apartment types.Nonetheless, we would like to assure you that your comments have been shared with our management team for their consideration in the future planning of our properties.Despite this aspect of your stay, we are truly thrilled and grateful to know that you still found your overall experience worthy of a perfect rating. It is also wonderful to hear that you found our common areas well-suited for co-working and meetings.We look forward to welcoming you and your lovely partner back for your fourth stay, and please do not hesitate to reach out to us should you need any assistance with selecting the most suitable apartment for your future visit.We are at your service, and we wish both of you well. Warm regards,The management of Citadines Raffles Place Singapore
Anton
Studio Executive
Stayed in Nov 2024
Couples
3 review
10.0/10
Outstanding
Posted on Jan 2, 2025
**A Wonderful Stay at Citadines Raffles Place Singapore – A Perfect Blend of Comfort and Convenience** **Prime Location** The location of Citadines Raffles Place is absolutely unbeatable. Nestled in the heart of Singapore, it's just minutes away from key attractions like Orchard Road, Chinatown, and the Marina Bay area. Whether you’re in the city for business or leisure, this hotel provides easy access to all the best that Singapore has to offer. Plus, with excellent public transport links nearby, exploring the city is a breeze. **Immaculate Cleanliness Raffles Place** One of the things that stands out most about Citadines Raffles Place is how consistently clean and well-maintained the property is. From the moment you walk in, the hotel exudes a fresh and inviting atmosphere. The housekeeping team ensures that rooms and common areas are spotless, and you can tell they take great pride in maintaining the hotel to the highest standard. **Comfortable and Spacious Rooms** The rooms at Citadines Raffles Place are nothing short of fantastic. They’re spacious, modern, and thoughtfully designed with all the amenities you could possibly need. I particularly loved the fully equipped kitchen, which made it easy to prepare meals and snacks in between exploring the city. The beds are incredibly comfortable, ensuring a restful night’s sleep, and the thoughtful touches like high-speed Wi-Fi, air conditioning, and ample storage make staying here even more enjoyable. Also very comfortable for working. **Incredible Service** Every staff member I encountered was incredibly welcoming and helpful. Whether it was providing recommendations for local attractions or assisting with any specific requests, the staff truly went above and beyond to ensure my stay was seamless. I highly recommend Citadines Singapore for anyone looking for a blend of comfort, **A Wonderful Stay at Citadines Raffles Place in Singapore – A Perfect Blend of Comfort and Convenience** **Prime Location** The location of Citadines Raffles Place is absolutely unbeatable. Nestled in the heart of Singapore in the CBD, it's just minutes away from key attractions like, Chinatown, and the Marina Bay area, museums, restaurants, bars, night clubs etc. Whether you’re in the city for business or leisure, this hotel provides easy access to all the best that Singapore has to offer. Plus, with excellent public transport links nearby, exploring the city is a breeze. Very close to the MRT station! **Immaculate Cleanliness** One of the things that stands out most about Citadines Raffles Place is how consistently clean and well-maintained the property is. From the moment you walk in, the hotel exudes a fresh and inviting atmosphere. The housekeeping team ensures that rooms and common areas are spotless, and you can tell they take great pride in maintaining the hotel to the highest standard. **Comfortable and Spacious Rooms** The rooms at Citadines are nothing short of fantastic. They’re spacious, modern, and thoughtfully designed with all the amenities you could possibly need. I particularly loved the fully equipped kitchen, which made it easy to prepare meals and snacks in between exploring the city. The beds are incredibly comfortable, ensuring a restful night’s sleep, and the thoughtful touches like high-speed Wi-Fi, air conditioning, and ample storage make staying here even more enjoyable. **Incredible Service** Every staff member I encountered was incredibly welcoming and helpful. Whether it was providing recommendations for local attractions or assisting with any specific requests, the staff truly went above and beyond to ensure my stay was seamless. I highly recommend Citadines Raffles Place Singapore for anyone looking for a blend of comfort, style, and convenience during their stay in this vibrant city. A perfect home, away from home!
Response from Property: Dear Anton, --Greetings from Citadines Raffles Place Singapore! Thank you for choosing our centrally located serviced residence and for taking time to share this detailed and heartwarming review about your experience staying with us. --We are delighted you had a wholly enjoyable and comfortable stay at our serviced residence, and you like the cleanliness, ambiance and decor of our apartments and facilities. --All of us are truly heartened to learn you found our strategic location with proximity to many eateries, tourist attractions and public transport options convenient and ideal for exploring our city-state. –We are truly humbled and appreciative of our heartwarming compliment for our team’s service. We assure you we shall definitely be sharing your lovely mention with our other team members and thank them for their dedicated service. Thank you for making our team feel valued too! –Feedback like yours is always valued by every team member at our serviced residence as it motivates us to continue enhancing our services, products and facilities. Thank you! ----It has truly been our great privilege and pleasure to have been of service to you and all of us eagerly look forward to welcoming you back. ---We are at your service, and we wish you well. ---Thank you for your valued support. –Kind regards, --The management of Citadines Raffles Place Singapore
Xian Bo
Studio Premier
Stayed in Jul 2024
Business travellers
5 review
6.5/10
Posted on Aug 28, 2024
no shaver was provided, only upon asking no housekeeping done for my room,, reason given was because I am ONLY staying for 2 nights no receipt or invoice provided when I checked out of hotel no water bottle was provided Only advantage was its at centre of Raffles place, good for business meetings
Response from Property: Dear Valued Guest, --Thank you for your feedback. --We deeply regret to learn you did not enjoy your 2 nights stay with us. ---We are sorry for any disappointment you experienced with our 3 times a week cleaning schedule. --Please allow us to clarify as we would like to let all our potential guests know about our services and facilities before they decide to make their reservations because we understand our cleaning schedule may not be ideal for some guests’ stay requirements or preference, information on our housekeeping schedule is stated at the lower end of our property’s storefront on Ctrip website under “Fine print -- Other Regulations”. We seek your kind understanding in this matter. ---We would also like to apologise for the disappointment caused to you by the non-provision of bottled water in our apartments. –Please be advised that in our Go-Green efforts which are in line with Singapore Green Plan 2030 and in achieving our sustainability goals as responsible lodging operators whereby there are tremendous amount of plastic or paper waste generated by this industry daily, we do not provide our guests with bottles of mineral water. --However, we place a carafe in each apartment for our guests’ use at the hot and cold-water dispensers located at each level of our property and at the communal Residents’ Kitchen and gym. We seek your kind understanding and all of us truly hope this distraction during your stay will not deter you from staying with us again. –--We do hope to welcome you back. --Best regards, ---The management of Citadines Raffles Place Singapore
Lee
Studio Premier
Stayed in Oct 2024
Business travellers
3 review
6.5/10
Posted on Nov 15, 2024
Rather good location for work in CBD and with nearby MRT station.
Response from Property: Dear Lee, --Thank you for your review and for choosing to stay at Citadines Raffles Place Singapore. ---We are glad to hear that you found our serviced residence's location convenient for work in the CBD and appreciated the proximity to the nearby MRT station. --Your feedback is valuable to us, and we are pleased to know that our location met your needs. ---We look forward to welcoming you back for another pleasant stay. --Best regards, --The management of Citadines Raffles Place Singapore
MEI CHING
Studio Premier
Stayed in Aug 2024
Business travellers
16 review
10.0/10
Outstanding
Posted on Oct 18, 2024
Superb location. Serviced apartment type. Breakfast is only soso though.
Response from Property: Dear MEI CHING,---Thank you for your review. ---We are delighted to hear that you enjoyed our superb location and serviced apartment. ----We have taken note of your valuable feedback about the breakfast. Please be assured that we will share your comments with the management of the restaurant we contract to provide breakfast service for our guests, so they can seek improvements in their food selection and quality. ---We look forward to welcoming you back for another pleasant stay. ---Best regards, ---The management of Citadines Raffles Place Singapore