Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Oct 15, 2025
Guest User
⭐️⭐️⭐️⭐️⭐️
The service at The St. Regis Florence was exceptional. After my departure, I discovered I had left some items in my room. The hotel team promptly responded and efficiently coordinated the delivery of my belongings to my next hotel. Their professionalism, responsiveness, and attention to detail exemplify the true St. Regis standard. I am deeply appreciative of their excellent support and highly recommend staying here.
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Price per night from:€ 983
Posted on Feb 17, 2026|Superior Twin Room With Spa Access
duzhengchun
The room was spotless and the facilities were very new and well-equipped. Both the front desk staff and the doorman were incredibly welcoming. The breakfast was delicious, and the highlight was the authentic honeycomb offered as a sweetener, which paired perfectly with the freshly made pancakes. Absolutely delightful!
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Price per night from:€ 175
Posted on Feb 15, 2025|Junior Suite with Kitchen & Pool Access
kun minThis is the second time I stayed in this hotel. The hotel is warm and comfortable. The terrace overlooks the entire old city and is suitable for watching the sunrise. The location is excellent.
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Price per night from:€ 152
Posted on Feb 11, 2025|Deluxe Helvetia Room
Philip T.
This is the best hotel we stayed in Italy, with amazing attention to details, including room facilities where you will be amazed by the set up of the bathtub, the concierge, Cosmo, who can book you any restaurant in the city and grant you VIP treatment in The Mall Firenza, the doorman’s hospitality is also amazing, plus it is in the center of of city where all the hot spots are in walking distance. We will definitely come back!
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Price per night from:€ 355
Posted on Dec 28, 2025
Guest User
EXCELLENT place to stay if you’re visiting Florence and want to be in the heart of everything.
first time to Florence and this place stole my heart. it’s the best accommodation across the main 3 cities of Italy i’ve been (venice, florence, rome) and the attentiveness from the staff were amazing. the room is extremely clean and perfect.
no complaints except that the bathroom floor might get slippery after being wet so it’s better to put floor mats. however you can easily use the towels provided.
breakfast was amazing and selection was so good.
there’s nothing else i will say except: HIGHLY RECOMMENDED!
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Price per night from:€ 169
Posted on May 7, 2026
Guest UserExcellent stay in the heart of Florence
Palazzo Portinari Salviati is a beautiful historic residence with an unbeatable central location, just steps away from major attractions and shopping areas. The building itself is full of character and elegance, and the room was spacious, clean, and very comfortable. The staff were warm, professional, and always happy to assist with directions and recommendations. Despite being in the city center, the atmosphere was quiet and relaxing at night. A perfect choice for travelers who want to experience classic Florentine charm with modern comfort. Highly recommended!
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Price per night from:€ 559
Posted on Jun 1, 2025
Guest User
A former mill renovated with taste and class.
The reception staff are very professional and friendly, and the rooms, all interiors, and outdoor spaces are very clean. The terrace overlooks the Arno, and dining while admiring the beautiful sunsets over the water is magical.
A few drawbacks, however:
- The TGV train passes nearby, and the many cars passing by can be disturbing during meals on the terrace.
- The formerly beautiful swimming pool directly outside the hotel has been transformed into a beautiful ornamental pond. A new pool, too small for the number of guests, was dug at the very end of the grounds and lacks the appropriate charm for the majestic building.
- The portions during meals are truly meager compared to the price.
- The only place where guests can gather outside in the evening is the bar terrace, which is located in the inner courtyard, around which there are also rooms accessible from the outside. The noise of chatter, laughter, etc. is really more than disturbing for sleeping. You should plan another, more isolated place on the beautiful grounds.
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Price per night from:€ 128
Posted on Oct 14, 2025
M518758****
Facilities: The room lighting is very bright and comfortable. The hotel is on the side of the road. There is no parking space at the entrance of the hotel.
Hygiene: Hygiene is also clean, stay 🈶 Free water
Environment: Comfortable, but the room near the road is a bit noisy, the room is quite big
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Price per night from:€ 107
Posted on May 16, 2026
Guest UserThis hotel's rooms are incredibly beautiful and clean! They provide a wide array of disposable amenities, including slippers and body lotion, which is quite rare for European hotels. Our room even had a small balcony with a lovely view of the pool downstairs and the surrounding trees.
While breakfast wasn't entirely to my taste, the variety was impressive, even featuring honey with a honeycomb.
The front desk offers complimentary luggage storage, which was very helpful.
A thoughtful touch was the free long-handled umbrellas available for guests, especially since it happened to be raining during our stay.
The only real downside is that, despite being close to Florence train station in a straight line, the walk from the station to the hotel is actually quite long. Plus, exiting the Florence station involves going down a set of stairs, which is very inconvenient with large luggage. This made the walk to the hotel feel even longer, especially with intersections where poor signal made maps unclear and it was easy to get lost.
Nonetheless, I highly recommend this hotel. The internal environment is very well-maintained, and the front desk staff are patient and polite. If I have the chance to visit Florence again, I would definitely choose this hotel. The price is truly excellent value for money.
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Price per night from:€ 81
Posted on Aug 26, 2025
Guest User
I booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally she give me back 2 rolls toilet tissue, but her attitude so bad sit say me wrong use words describe toilet tissue only, may I ask all room customer if case like this make sense or not?
Original I gave them full mark comment for this hotel, now I trade back my original comment and give them lower mark comment first until after 2 days when I leave this hotel and they do back good attitude and improve for their service and then I will give back them good comments!
I am very easy handle person just say actually things only!
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Price per night from:€ 103