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9.6/10
Amazing
GGuest User⭐️⭐️⭐️⭐️⭐️
The service at The St. Regis Florence was exceptional. After my departure, I discovered I had left some items in my room. The hotel team promptly responded and efficiently coordinated the delivery of my belongings to my next hotel. Their professionalism, responsiveness, and attention to detail exemplify the true St. Regis standard. I am deeply appreciative of their excellent support and highly recommend staying here.
Hotel near Florence Historic Center, Florence 11.5% of visitors choose this area
Price per night from:AU$ 2,142
9.4/10
Amazing
AAnonymous UserThe service was nonexistent, cold, and arrogant. Breakfast was limited to one item, and the worst part was the mandatory £50 staff fee upon check-out – something I haven't encountered in my thirty-plus years in Europe. The location was terrible; parking was impossible, and the place was a mess, with a Starbucks right next door. There were portraits of the Qi family members in the room, which was quite unsettling. I didn't book the most basic room type; the window faced a courtyard. The only redeeming qualities were the large bathroom and the spa on the first floor, but reservations were required. In short, I will never stay here again, and I wouldn't recommend it to any friends.
Hotel near Florence Historic Center, Florence 11.5% of visitors choose this area
Price per night from:AU$ 1,256
9.4/10
Amazing
KKoutianyangyuJust outside the old town, a very comfortable hotel with a beautiful small garden. From the 5th floor rooftop you can enjoy the dome and tower of Santa Maria del Fiore. The rooms are fully equipped, the hotel is decorated in a modern and artistic style, and the service is attentive and friendly.
GGuest UserThe service is very good, very clean and tidy, the doorman is very enthusiastic, and greets you every time you go in and out~ The room is clean and the bathroom is large, the location is good, and the pasta in the restaurant opposite is delicious. The rooftop terrace is beautiful, but you can only go up from one elevator. The other elevator goes to the suite on the 6th floor~ I didn't meet other people on the terrace, it was quiet and comfortable
Hotel near Florence Historic Center, Florence 11.5% of visitors choose this area
Price per night from:AU$ 601
9.3/10
Great
TTDHOThere are cockroaches in the room, the bathroom exhaust fan doesn’t work at all, and we informed the staff on the first day, but they still ignored it. Breakfast is always just two types of vegetables, monotonous, and with a very low cost-to-value ratio compared to the price. The toilet paper often doesn’t flush properly. It’s a hollow hotel that’s all show, pretending to be luxurious.
Hotel near Florence Historic Center, Florence 11.5% of visitors choose this area
Price per night from:AU$ 674
9.0/10
Great
GGuest UserBe sure to specify at the front desk what type of room you expect to stay at. If you're not satisfied with the room, ask for a new one if they have available. I booked a superior room with river view, but got the worst version of it. Yes, the room had a small river view, but was very mediocre compared to the photos online. I realized this on the last night and asked to be moved to a better room (of the same price), which was faaaar prettier on the second floor with two windows. But I made a mistake in not asking earlier. The hotel also surprise you with a 10-15% service charge at check out that I did not expect. Just a heads up.
MM518758****Facilities: The room lighting is very bright and comfortable. The hotel is on the side of the road. There is no parking space at the entrance of the hotel.
Hygiene: Hygiene is also clean, stay 🈶 Free water
Environment: Comfortable, but the room near the road is a bit noisy, the room is quite big
GGuest UserThis hotel's rooms are incredibly beautiful and clean! They provide a wide array of disposable amenities, including slippers and body lotion, which is quite rare for European hotels. Our room even had a small balcony with a lovely view of the pool downstairs and the surrounding trees.
While breakfast wasn't entirely to my taste, the variety was impressive, even featuring honey with a honeycomb.
The front desk offers complimentary luggage storage, which was very helpful.
A thoughtful touch was the free long-handled umbrellas available for guests, especially since it happened to be raining during our stay.
The only real downside is that, despite being close to Florence train station in a straight line, the walk from the station to the hotel is actually quite long. Plus, exiting the Florence station involves going down a set of stairs, which is very inconvenient with large luggage. This made the walk to the hotel feel even longer, especially with intersections where poor signal made maps unclear and it was easy to get lost.
Nonetheless, I highly recommend this hotel. The internal environment is very well-maintained, and the front desk staff are patient and polite. If I have the chance to visit Florence again, I would definitely choose this hotel. The price is truly excellent value for money.
Hotel near Florence Historic Center, Florence 11.5% of visitors choose this area
Price per night from:AU$ 246
8.2/10
Very Good
MMilenioHotel provides a free shuttle to the tram stop which is amazing and easy to communicate with, far from the city but it wasn’t a big issue, staff is sweet and kind rooms are clean and nice.
GGuest UserI booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally she give me back 2 rolls toilet tissue, but her attitude so bad sit say me wrong use words describe toilet tissue only, may I ask all room customer if case like this make sense or not?
Original I gave them full mark comment for this hotel, now I trade back my original comment and give them lower mark comment first until after 2 days when I leave this hotel and they do back good attitude and improve for their service and then I will give back them good comments!
I am very easy handle person just say actually things only!