Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Oct 15, 2025
Guest User
⭐️⭐️⭐️⭐️⭐️
The service at The St. Regis Florence was exceptional. After my departure, I discovered I had left some items in my room. The hotel team promptly responded and efficiently coordinated the delivery of my belongings to my next hotel. Their professionalism, responsiveness, and attention to detail exemplify the true St. Regis standard. I am deeply appreciative of their excellent support and highly recommend staying here.
Show more
Price per night from:US$ 1,305
Posted on May 7, 2026|Prestige Double Room
Guest UserExcellent stay in the heart of Florence
Palazzo Portinari Salviati is a beautiful historic residence with an unbeatable central location, just steps away from major attractions and shopping areas. The building itself is full of character and elegance, and the room was spacious, clean, and very comfortable. The staff were warm, professional, and always happy to assist with directions and recommendations. Despite being in the city center, the atmosphere was quiet and relaxing at night. A perfect choice for travelers who want to experience classic Florentine charm with modern comfort. Highly recommended!
Show more
Price per night from:US$ 965
Posted on Sep 22, 2024|Family Suite
KoutianyangyuJust outside the old town, a very comfortable hotel with a beautiful small garden. From the 5th floor rooftop you can enjoy the dome and tower of Santa Maria del Fiore. The rooms are fully equipped, the hotel is decorated in a modern and artistic style, and the service is attentive and friendly.
Show more
Price per night from:US$ 169
Posted on Jun 25, 2025|Deluxe Bristol Room
TDHO
There are cockroaches in the room, the bathroom exhaust fan doesn’t work at all, and we informed the staff on the first day, but they still ignored it. Breakfast is always just two types of vegetables, monotonous, and with a very low cost-to-value ratio compared to the price. The toilet paper often doesn’t flush properly. It’s a hollow hotel that’s all show, pretending to be luxurious.
Show more
Price per night from:US$ 661
Posted on Feb 12, 2026
Guest User
An absolutely fantastic hotel with a lot of character! It's just a 100-meter walk to the Duomo, and you can even see it from your window. All the major attractions are within a 10 to 20-minute walk. If you get tired from shopping, you can easily pop back to the room to rest or use the restroom, which is much more convenient than finding one outside, and then head back out to explore. The bathroom is large and clean, and it even has a big Jacuzzi tub. The bed is super big and comfortable. Even though it's on a main road, the double-glazed windows block out all the noise, so it's perfectly quiet. Breakfast is also very good, and the coffee is excellent. All the staff are incredibly friendly and enthusiastic. I especially loved their staircase; the lighting and shadows give it a really stylish feel.
Show more
Price per night from:US$ 258
Posted on Jun 1, 2025
Guest User
A former mill renovated with taste and class.
The reception staff are very professional and friendly, and the rooms, all interiors, and outdoor spaces are very clean. The terrace overlooks the Arno, and dining while admiring the beautiful sunsets over the water is magical.
A few drawbacks, however:
- The TGV train passes nearby, and the many cars passing by can be disturbing during meals on the terrace.
- The formerly beautiful swimming pool directly outside the hotel has been transformed into a beautiful ornamental pond. A new pool, too small for the number of guests, was dug at the very end of the grounds and lacks the appropriate charm for the majestic building.
- The portions during meals are truly meager compared to the price.
- The only place where guests can gather outside in the evening is the bar terrace, which is located in the inner courtyard, around which there are also rooms accessible from the outside. The noise of chatter, laughter, etc. is really more than disturbing for sleeping. You should plan another, more isolated place on the beautiful grounds.
Show more
Price per night from:US$ 150
Posted on Jul 4, 2026|Premium Room
since.josephOverall, absolutely fantastic with an unbeatable location. Just a heads-up on the soundproofing and corridor design.
We had a wonderful time celebrating our honeymoon at the Rivoli Boutique Hotel in Florence! First off, I have to praise their service – the staff were incredibly friendly and polite, always happy to help with any request. The biggest surprise was that the hotel, knowing it was our honeymoon, thoughtfully upgraded us to a deluxe room for free. That truly earned them major bonus points!
The hotel's location is also superb. It's less than a 10-minute walk from the train station, which was a huge relief for us with heavy luggage, as the route is short and flat. The street where the hotel is located felt very safe at night, and there are many restaurants with different styles right downstairs, so finding food was never an issue. Breakfast was pretty good too, and both the rooms and public areas were spotlessly clean and felt newly renovated.
However, there are a few minor points for improvement I'd like to mention. We stayed on the second floor, and while there's an elevator, the buttons seemed a bit temperamental – sometimes it took a long time to respond, and it occasionally skipped our floor entirely. Also, the corridor after exiting the elevator is quite narrow, and to reach some rooms, you even have to go up and down two steps. This could be a bit awkward if you have heavy luggage.
What bothered us the most was actually the poor soundproofing in the room. The electronic sound from the door lock was very loud when operated, and it seemed like the vibration damping wasn't great because whenever the neighboring room closed their door, we'd feel a significant vibration and hear a loud noise. We were even woken up by neighboring doors opening and closing at 7 AM. Furthermore, the walls between rooms seemed quite thin, as we could clearly hear conversations and objects being moved next door.
Aside from the soundproofing and the luggage handling routes, the hotel's service, cleanliness, and location are truly exceptional. If you're not sensitive to noise, this is definitely a perfect place to stay!
Show more
Price per night from:US$ 234
Posted on Oct 10, 2024
Guest User
The hotel is very close to the train station and bus station, and the hotel room looks relatively clean. However, the hotel does not even provide mineral water, so the price is still a bit low. It may be due to the peak season, I can only understand it this way.
Show more
Price per night from:US$ 177
Posted on Apr 3, 2025|Deluxe Double Room
SelimmmNestled in the heart of Florence, the Borghese Palace Art Hotel is a true masterpiece where history meets modern luxury. From the moment you step into its elegantly appointed lobby, you're greeted by a stunning display of art and refined décor that pays homage to the city’s illustrious heritage.
Each room is a haven of comfort and style, with tasteful furnishings and original art pieces that create a uniquely inspiring atmosphere. The blend of historical elements with contemporary touches makes it feel both timeless and delightfully fresh. It’s the perfect retreat after a day of exploring Florence’s vibrant streets and iconic landmarks.
The service is exceptional, with a team that goes above and beyond to ensure every guest feels at home. Whether it's offering insider tips on the best local dining spots or assisting with travel arrangements, the staff’s genuine warmth and professionalism make your stay even more memorable.
Moreover, the hotel’s location is unbeatable—just a short stroll from major attractions, boutique shops, and charming cafes. It’s an ideal base for immersing yourself in the rich culture and art that Florence is renowned for.
For anyone seeking a blend of luxury, culture, and artistic flair, the Borghese Palace Art Hotel is a must-visit destination. It’s more than just a place to stay—it’s an experience that captures the very soul of Florence.
Show more
Price per night from:US$ 118
Posted on Aug 26, 2025
Guest User
I booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally she give me back 2 rolls toilet tissue, but her attitude so bad sit say me wrong use words describe toilet tissue only, may I ask all room customer if case like this make sense or not?
Original I gave them full mark comment for this hotel, now I trade back my original comment and give them lower mark comment first until after 2 days when I leave this hotel and they do back good attitude and improve for their service and then I will give back them good comments!
I am very easy handle person just say actually things only!
Show more
Price per night from:US$ 203