To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.5
Amenities8.4
Service8.5
Cleanliness8.6
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All reviews(54)
Positive reviews(50)
Reviews with photos/video(4)
Negative reviews(4)
Guest User
Double Room
Stayed in Dec 2024
Business traveler
74 review
8.0/10
Very Good
Posted on Jan 21, 2025
Nice hotel to stay, in on the center in Sutton very easy by walk to going. Have a park to pay but very cheap price
Guest User
Double Room
Stayed in May 2025
Family
14 review
7.0/10
Posted on Jul 5, 2025
The location is good: walking distance to Sutton railway station and bus stop to Heathrow are within 15 minutes.
The room is clean and comfortable, a little bit above the standard of hotels of the same level.
Guest User
Double Room
Stayed in Jul 2025
Solo traveler
3 review
6.5/10
Posted on Aug 13, 2025
There is the good choice in Sutton.
RLatif
Family Room
Stayed in Aug 2025
Family
1 review
10/10
Outstanding
Posted on Sep 14, 2025
Very friendly customer service
Moussa
Twin Room
Stayed in Aug 2025
Business traveler
12 review
10/10
Outstanding
Posted on Sep 19, 2025
Was good
Matchu
Double Room
Stayed in Nov 2022
Business traveler
38 review
7.0/10
Posted on Jan 10, 2023
The hotel is nearby the airport, clean, convenient and with good facilities
Guest User
Family Room
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jul 1, 2025
The room wasn't large, probably because it was a family room with a large bed and two sofa beds. It had a bathtub and was quite clean. Breakfast was £11.99 per person, with children (under 15 or 17 free) and was decent quality. Recommended!
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Guest User
Double Room
Stayed in Jul 2024
Family
9 review
10/10
Outstanding
Posted on Aug 24, 2024
The chain brand hotel is simple and clean, with good space and equipment. It is also close to the train station and the same street, making it convenient for shopping and going to other places. It is a hotel worth recommending.
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Anonymous User
Family Room
Stayed in Feb 2023
Couple
13 review
2.5/10
Posted on Mar 18, 2023
This hotel does not have toiletries, toothbrush and slippers are not provided, you have to buy them separately. We ended up going out for a 10 minute walk for takeaway.
There are unknown body hairs on the sheets, but they don’t belong to us. We found out before we lay down and lifted the quilt. It really affects the feeling of staying. This should be the worst hotel experience we’ve ever stayed in so far. up.
This hotel does not provide toiletries, toothbrushes, and slippers. This hotel has unknown body hair on the sheets, which makes me feel very sick. But these body hairs don't belong to us. I really don't recommend you to stay. And this hotel is far from central London🥲
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Guest User
Accessible Room With Lowered Bath For Double Occupancy
Stayed in Feb 2023
Traveling with friends
7 review
6.0/10
Posted on Apr 7, 2023
Convenient location Hotel average
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Guest User
Double Room
Stayed in Jul 2025
Business traveler
30 review
10/10
Outstanding
Posted on Sep 9, 2025
很方便,後面就是步行街,附近有公園。
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Guest User
Double Room
Stayed in Jul 2025
Couple
4 review
7.5/10
Posted on Sep 3, 2025
中規中矩 但房間甚至不能開窗
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Guest User
Stayed in Aug 2025
Other
10/10
Outstanding
Posted on Sep 21, 2025
We have stayed at this hotel twice in the last few weeks & twice the reception staff wasn’t made aware that we needed 2 travel cots for my granddaughters, we had travelled all the way from Grimsby (4hrs) & my 20month old granddaughter we tired & irritable & on both separate occasions the reception staff have resolved the matter extremely quickly (within 10min), the service we received was exceptional & the 2 separate staff members are a credit to this hotel, we are looking forward to returning in December
Guest User
Stayed in Aug 2025
Other
2.0/10
Posted on Sep 20, 2025
Terrible night staff guy with tattoos Had to change rooms three times as we're not cleaned and shower had mould in it coffee stains on table and hairs in bed my wife had to change the sheets and wee stains on duvet disgusting carpets had stains nightmare time
Guest User
Stayed in Aug 2025
Couple
6.0/10
Posted on Sep 17, 2025
Have stayed before and yes, everything worked. The sofa bed was actually comfortable and ready made up as requested. enjoyed having a bath too! But the car park is a trek with no dropping off point , as its on a busy main road). Breakfast food is great ( i love fried eggs) although a garish , large Block Steak restaurant is not the most relaxing enviroment first thing in the morning. Thankfully the heatwave was over. Would the air con have coped in a 4th floor room with no opening windows?