Toronto Hotels with Pools

The room was a bit small, but still big enough to open two large suitcases. The hotel is historic, and the bathroom facilities seem to have been renovated, so it doesn't feel run-down, though the water pressure was quite low. The bedding was comfortable. There's an ice machine on my floor, and a LCBO (liquor store) connected to the underground level on B1, which is great for those who enjoy a drink. Since it was our anniversary, the receptionist gave us a room with a view of the CN Tower, which was a nice touch, and the chocolates we received at check-in were also delicious. The hotel's B1 level connects directly to the CN Tower, so the location is absolutely unbeatable. I would definitely stay here again if I have the chance.

There was a constant noise coming from the toilet that prevented us from getting any rest. Even though a technician came, he couldn't fix it. However, everything else was fine. We had a good stay!

Room is big, clean and has a nice view. Great swimming experience and sauna, there’s a gym too. The room is near the elevator as I requested  and the receptionist is very accommodating. Bring your own slippers specially if you are planning to use the swimming pool.

Got so lucky to have this room which was perfect to spend time to catch up with my friends! Suite room was amazing and the cleaner was the most professional one we have ever met! The location is just right in front of the Harbour and likely 5 mins from Union station! We definitely stay again

The service, amenities, and dining all meet a certain standard. It only takes about 25 minutes to drive from the airport to the hotel, yet the hotel is located in the city center. I stayed in room 408 and initially thought it might be noisy being on a lower floor, but it turned out to be quite good. A special shout-out goes to Ms. Monira from housekeeping; whenever I returned, she had already quietly tidied and cleaned the room perfectly. What's even more impressive is that she would arrange my belongings according to my habits, which is incredibly thoughtful and personalized. She is a very responsible and meticulous employee. I will definitely choose Holiday Inn Toronto Downtown Centre by IHG again next time I visit my daughter in Toronto.

Came to Toronto for a conference and booked this apartment a few days in advance. It wasn't cheap and didn't include breakfast, but I chose it for its proximity. I didn't have high expectations, but after checking in, I felt it was excellent value for money. It's on the 44th floor, the highest level with a balcony, and the sky is directly overhead – the view is perfect! I just felt the safety could be a bit better, as it's completely open.

This is my first time staying here and it may be my last time. Both the restaurant & maintenance staff were patient, polite, and thoughtful. One of the shuttle drivers was very detail-oriented and made sure to meet guests’ needs, which I greatly appreciate, but another driver was repeatedly late and had an awful, unprofessional attitude. Upon check-in, a deposit is required and while that per se isn’t a problem, the credit card terminal/machine was very difficult to navigate. It ended up blocking my credit card from being used anywhere which is a nightmare for any traveler especially as a lot of places I go to are cashless venues. The ‘do not disturb’ door sign keeps falling off the knob/handle every single time I open and close the door, which caused inconvenience repeatedly (not a one-off issue). I wish they would modernize the air conditioning system. The one in my room was not working at first, no heating in winter is intolerable, I had to get the thermostat replaced which again caused more inconvenience for me. Overall room cleanliness was fine except a few colored specks on one of the bath towels. The room curtains as well as the shower temperature were confusing to adjust. The HVAC noises were quite disruptive too. I just feel like there were so many problems that had to be solved and friction to endure before I could even find any enjoyment in my stay. I know this isn’t a 5-star luxury hotel but even with that in mind, it sure did find lots of ways to disappoint me.

The hotel is a bit old, but it's well-maintained and the environment is very good. What was unexpected was the extremely unfriendly attitude of the front desk staff. At first, I thought they were unfriendly because my booking was from Trip.com (meaning I couldn't earn IHG member points), but after staying, I realized the front desk simply had poor service awareness. I came to Toronto for a game on the 20th. I arrived at the front desk at 2 PM, but the room wasn't ready, so I stored my luggage and checked in at 11 PM. The next day, I left at 10 AM and returned at 11 PM to find the room still hadn't been cleaned. I called the front desk to complain, and an Indian man gave a perfunctory response and then hung up on me, which infuriated me... I called the front desk again, and an Asian woman answered. She was still perfunctory but eventually agreed to send towels and drinking water to the room. Traveling all this way and paying a high price for such an experience has really soured my impression of Toronto as a city. IHG, goodbye.

Pros: The hotel is in a good location, within a five-minute walk of the Toronto CN Tower and Rogers Centre. The room is quite large, and it is not a problem for two adults and two children to stay. You can buy some food and cook. The equipment is complete. There is a Starbucks downstairs, which is very convenient. There is a large 24-hour supermarket on the corner. It takes about 20 minutes to walk to the main attractions. Cons: Full self-service check-in, no cleaning. You have to wash your own towels and take out the trash yourself. Overall, it is worth staying

The location of the facility was very good. It was too hard to get the key to check in and park, and the explanation was not sufficient. It was not easy to return the key when checking out.