"We recently stayed at this holiday park and unfortunately had a very distressing experience. During our stay, my wife suffered severe food poisoning. It was a very difficult night, especially as we have a one-year-old baby. We chose not to leave the park in the middle of the night (at night the drive could be dangerous especially with a baby), and my wife struggled with her illness until morning. As a result, our baby did not sleep at all. In the morning, despite my wife being extremely unwell, I began feeding our baby and cleaning the cabin as much as I could. I called reception because there were no cleaning products provided in the cabin and I needed something to clean the floor. I received no response, likely because it was before 9am. With a tired and unsettled baby and a sick wife, I still managed to wash the dishes and clean the kitchen area as best as I could. When my wife’s condition worsened, I went to the office to explain the situation. I apologised for not being able to complete the cleaning. The staff member told me, “No worries, we understand your family situation.” I thanked them and left. However, two hours later, $200 was charged to my friend’s credit card who booked this place for us. I wrote to management again explaining our circumstances, but I was told that “personal circumstances” are not considered in their decisions. The lack of empathy in that response was extremely disappointing. I made it clear that I did not object to paying a fair cleaning fee if necessary, but charging $200 after verbally acknowledging and understanding our situation felt unfair and insensitive. This review is not about the money. It is about the lack of humanity and compassion shown toward a family with a sick mother and a one-year-old baby. We did everything we could with the limited supplies provided. There were no proper cleaning products or mop in the cabin, only a small number of tissues. Under the circumstances, I genuinely tried my best. There were also safety concerns in Cabin 40. The rail of the top kitchen drawer (with cutlery) was faulty and collapsed onto my finger, causing injury. The gas cooktop ignitor did not work, and instead, a lighter was left in the cabin, which is unsafe in a small space, especially with a baby present. We will be following up with Consumer Affairs Victoria regarding both the charge and the safety issues. I truly hope management reflects on this experience. Families travel to holiday parks expecting a safe and supportive environment. Illness is not something people can control, but empathy and understanding are choices. If the full $200 cleaning fee genuinely went to the cleaner, I can accept that. Otherwise, it feels like taking advantage of a family during a very difficult situation. I sincerely hope no other family has to experience this."

"Friendly staffs, great location. Highly recommended 👍👍👍"

"Nice motel. The towels are not good. Otherwise they got all basic amenities."

"Fabulous! Best camp we ve ever been to ."

"Beautiful tranquil location with the Goulburn River flowing by and Lake Eildon a short drive away. Comfortable and attractive cabins. Great beds. Friendly staff. Had a wonderful time. The whole family came up for our Christmas get-together."

"We had a pleasant stay at Eildon Lake Motel. The location is impeccable. The room is spacious and appeared newly renovated. Good value for money!"

"Nice cozy stay"

"Where do we start….Booked room with Breakfast for 2 promoted…woke up next morning no breakfast….No one in the entire building.Containers or cereal…no milk…lovely toaster with butter and satchels of Vegemite etc…but yes…no bread…A lovely large jar of mocona coffee filled with Nescafé…..No coffee cups only little teacups…As we were leaving confronted cleaner who proceeded to make excuse after excuse…Do not stay at this shithole….No cares given here by owners…Worst place We have ever booked in 56 years on this earth…"

"We didn’t end up staying after paying $110 for the night. We were shown to our room then shown nearly to the end of a long corridor to a men’s toilet, and told that the ladies were out of order so we’d have to share. I’m a 65 year old lady that wasn’t keen on sharing a man’s shower and toilet. It also smelt very damp so we ended up driving 2.5 hours home instead of enjoying more of what Alexandra had to offer."