Guanshan Yishu (Wolong Nature Reserve Giant Panda Sanctuary Shenshuping Base) Reviews

Response from Property: Dear guest, we are very sorry that we did not satisfy you. We have carefully conducted an internal investigation on your feedback. First of all, we conducted an in-depth analysis of the check-in issues you raised. The time you arrived at the hotel was 17:54. , there is a guest in one room with you. The check-in time for another room is 17:55. At the same time when you arrive at the hotel, we inform you that you need to wait because the hotel was full the day before and the room hygiene needs to be After cleaning the room for the first time, it will take more and longer time. Finally, you need to check the room to ensure whether the cleanliness is up to standard and whether the details are handled properly before you can be arranged to check in. The hotel also made mistakes and should call you in advance to tell you about this. Indeed After you arrived, you were kept waiting for 2 hours and 35 minutes. After checking the surveillance system, the hotel checked you in at 20:35. The hotel front desk and all staff apologize to you for this situation. Secondly, the room you booked is a deluxe king-size bed room with a view. There are actually 14 rooms of this type in the hotel, but there are only ten air-conditioned rooms. The hotel arranges the rooms in order according to the booking time on the platform, and there happens to be one room left behind. The room your friend stayed in has air conditioning, and the remaining one does not have air conditioning, which is the room you first stayed in. The hotel also needs to update the platform to highlight which rooms actually have air conditioning to avoid this kind of thing happening again. It happened. Later you said that the room was a bit hot and asked you to change to an air-conditioned room. The hotel rooms were arranged in order and air-conditioned rooms were arranged for other guests. However, considering your strong demand, the hotel was also very embarrassed. It was not like What you said about not being able to change a room when a room was available was because it was assigned to other guests according to the booking time. We had to communicate this situation with the guest at that time, and the hotel compensated the guest, and then we could change you to a room with air conditioning. Room, so you have to wait a bit long. We are really sorry for bringing you a bad hotel experience. The hotel will update the platform to adjust the room types with and without air conditioning in the future. Finally, the check-in and check-out time of the hotel is clearly marked on the platform, check-in time is 14:00, and check-out time is 12:00. The hotel front desk asks the room staff to knock on the door at 13:55 to tell you "Hello, the hotel has to check out at 14:00, and the room needs to be cleaned so that the next guest can check in quickly." You said: "When you arrived at the hotel to check in, we asked you to wait for three hours, and your check-out was also delayed for three hours." But you also checked out at 14:35. The hotel thanks you very much for your cooperation with us. Work. We are sorry to have brought you an unpleasant experience this time. If you are willing, we can upgrade your room type for free to ensure that you can enjoy a better accommodation experience next time you stay. Finally, our center hopes that you can visit our hotel again and Experience the improved service, we firmly believe that through our efforts, you will feel our efforts, you will feel our enthusiasm and professionalism, thank you again for your feedback, and wish you a happy life! !