Atour S Hotel Wuhan Zhong Nan Road Dream Plaza

Atour S Hotel Wuhan Zhong Nan Road Dream Plaza Reviews

Atour S Hotel Wuhan Zhong Nan Road Dream Plaza

No.449 Wuluo Road, Wuhan, ChinaView Hotel Details
Atour S Hotel Wuhan Zhong Nan Road Dream Plaza
Atour S Hotel Wuhan Zhong Nan Road Dream PlazaAtour S Hotel Wuhan Zhong Nan Road Dream PlazaAtour S Hotel Wuhan Zhong Nan Road Dream Plaza
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1 night

Atour S Hotel Wuhan Zhong Nan Road Dream Plaza Guest Reviews

4.8/5
Amazing
1328 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(1328)
Positive reviews(1314)
Reviews with photos/video(131)
Friendly front desk staff(166)
Delicious breakfast(138)
Easy to get around(109)
Quiet & comfortable(88)
Close to metro(52)
Excellent TV(34)
Clean bedding(18)
Negative reviews(14)
Tytus Yu
Superior Double Room
Stayed in 2023年12月
Couples
1 review
5.0/5
Outstanding
Posted on 2024年1月12日
I recommend this hotel. The location is convenient, walking distance to many malls. The hotel is very clean and new. The interior is also very chic. We got an upgrade to our room upon arrival (thank you) and the front desk staff are very helpful! I like the lobby which is spacious and bright. I also use their gym (v clean again) and it’s perfect for a short simple workout! Would come back if I visit Wuhan again!
Response from Property: Thank you for your full-score evaluation of Duoer. Your recognition is the driving force for our progress. Sometimes, what is unforgettable at first sight is not necessarily luxury and cumbersome, but the warmth close to the heart. Making ordinary details exquisite and serious will form great power. We are willing to be the guardian of warmth and simplicity in the modern hurried life. Let me quietly tell you that we will think of you~
Pingz See
Superior Double Room
Stayed in 2024年4月
Business travellers
2 review
5.0/5
Outstanding
Posted on 2024年4月24日
Overall perfect, great location with great views, great food nearby, near Dream Plaza, largest shopping mall in Wuhan. Almost had no flaws.
Response from Property: Dear Duoyou, thank you for your affirmation of Duoer. Your comments touched Duoer very much. Duoer will serve every new and old friend who comes to the store more attentively. The hotel is located in the core area of ​​Zhongnan Road, Wuchang District, Wuhan City. There are 6 shopping malls within 1 km, including Zhongnan Dream Times Square, DSM Shopping Center, Zhongshang Plaza, Zhongnan Tianzi Plaza, Xingjuhui, and Wushang Asia Trade Plaza. Zhongnan Road Station Wuhan has convenient transportation. Metro Line 2 goes directly to the airport and Line 4 goes directly to Wuhan Station. It is 600 meters away from the hotel on foot. It is also very close to Yellow Crane Tower, Wuhan University, Chuhe Hanjie, East Lake and other attractions. We have a buffet combining Chinese and Western, free laundry and gym, as well as free parking. We will continue to maintain this enthusiasm, inject our hearts, and serve with heart. We look forward to meeting you again!
Guest User
Superior Room (2 beds)
Stayed in 2024年1月
Business travellers
3 review
5.0/5
Outstanding
Posted on 2024年1月19日
Very nice!
Guest User
Guestroom (Double bed)
Stayed in 2024年5月
Family
3 review
5.0/5
Outstanding
Posted on 2024年5月6日
The facilities are pretty good and the stay is very comfortable. The Xiaodu smart speaker can be directly voice-controlled, which satisfies my laziness. Both children and adults feel that the mattress and pillow are very comfortable, which is great for relieving a day's fatigue👍🏻
Original TextTranslated by Google
Response from Property: Thank you for your affirmation and support! Seeing your praise, Duoer's heart is warm~ Meeting is a small fortune, meeting you is also our luck, Duoer looks forward to meeting you next time, and wish your journey full of beauty and luck~
Guest User
Superior Double Room
Stayed in 2024年4月
Solo travellers
5 review
3.2/5
Posted on 2024年4月22日
On the first night of my stay, when I was about to go to sleep, I saw a small bug that looked like a tick crawling on my pillow. I checked online and found that this bug would bite people, so I called the front desk to ask for a solution. The staff said they could only help change the sheets, and then a male staff member came up. I was a girl living alone. The next day, I woke up and found several red spots on my hands. I don’t have any skin diseases, so it must be insect bites. When I changed the sheets, I emphasized to the staff that this bug bites people, but there was no response. Only the next day did a staff member call to ask if I needed to change rooms. I personally think that your hotel should solve problems in a timely manner. Delays in solving problems will cause guests a lot of unnecessary troubles!
Original TextTranslated by Google
Response from Property: Dear Duoyou, thank you very much for staying with us and sharing your experience. We are sorry that we did not give you a perfect experience. For this, the hotel is deeply sorry. Regarding your feedback about finding small insects in the room, the hotel has also found a professional disinfection company to check and deal with it. Due to the hot weather now, the small insect you saw is a spider beetle, which is an omnivorous insect that usually does not bite people and is non-toxic and harmless to the human body. I am very sorry for scaring you. The main reason for not changing your room as soon as possible is that all the rooms were full that day, so we could not change them for you as soon as possible. The hotel's front desk partners also failed to provide you with other solutions as soon as possible. The hotel once again apologizes to you for the delay in solving the problem. In the future, we will strengthen the training and teaching of partners' problem-solving capabilities. We hope that you can give the hotel a chance to remedy the situation and witness the growth and progress of the hotel when you stay next time. I wish you a happy work and life, and welcome to Wuhan again.
Guest User
Superior Room (2 beds)
Stayed in 2024年4月
Business travellers
4 review
5.0/5
Outstanding
Posted on 2024年4月17日
"The location of this hotel is very convenient, close to the city's business district and attractions. There is a large shopping mall opposite. The room is spacious and comfortable, and the bed is particularly comfortable. The hotel service is also very good. Xiaodong's introduction and service are very friendly and professional. I will highly recommend it to friends and family.
Original TextTranslated by Google
Response from Property: Dear Duoyou, thank you for your affirmation of Duoer. Your comments touched Duoer very much. Duoer will serve every new and old friend who comes to the store more attentively. The hotel is located in the core area of ​​Zhongnan Road, Wuchang District, Wuhan City. There are 6 shopping malls within 1 km, including Zhongnan Dream Times Square, DSM Shopping Center, Zhongshang Plaza, Zhongnan Tianzi Plaza, Xingjuhui, and Wushang Asia Trade Plaza. Zhongnan Road Station Wuhan has convenient transportation. Metro Line 2 goes directly to the airport and Line 4 goes directly to Wuhan Station. It is 600 meters away from the hotel on foot. It is also very close to Yellow Crane Tower, Wuhan University, Chuhe Hanjie, East Lake and other attractions. We have a buffet combining Chinese and Western, free laundry and gym, as well as free parking. We will continue to maintain this enthusiasm, inject our hearts, and serve with heart. We look forward to meeting you again!
Lantiao2001
Guestroom - City-View (Double bed)
Stayed in 2024年4月
Couples
28 review
5.0/5
Outstanding
Posted on 2024年4月5日
Very comfortable room and service, quiet and comfortable environment. The service is meticulous, quiet in a busy area, and the check-out time was extended for free on the last day, so I didn't have to wait in vain at the airport. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation and support! Seeing your praise, Duoer's heart is warm~ Meeting is a small fortune, meeting you is also our luck, Duoer looks forward to meeting you next time, and wish your journey full of beauty and luck~
Guest User
Superior Double Room
Stayed in 2024年3月
Business travellers
1 review
1.7/5
Posted on 2024年3月19日
The worst business travel experience in history, and also the worst Atour experience in history. First, on the booking page, it was not indicated that the king-size room type only had the first and last rooms; second, there was no phone call to confirm the arrival and accommodation needs before check-in; third, this situation was not informed until arrival at the store, and if you did not accept it, you could only pay extra to upgrade the room type, but they did not tell you that you did not need to pay extra or stay in the first and last rooms if you changed to a twin room; fourth, it was fine to pay extra, but they actually asked us to buy two membership cards each! Those who know know, it's just forced buying and selling. Are membership cards and room type upgrades the same thing, and they didn't show us how the bill was calculated. Fifth, there were stains on the sheets for two nights. The shower was difficult to use and it was hot and cold. In short, avoid this store. It's not worthy of S at all.
Original TextTranslated by Google
Response from Property: Dear Duoyou, hello! We are very sorry that we failed to bring you a pleasant accommodation experience. Regarding your feedback on the booking page, there was no reminder that the superior king-size bed room type only had the first and last rooms. This problem will be rectified immediately in the future. Regarding the stains on the bed sheets in the room you reported, we have contacted the laundry factory to communicate about the washing quality issue. We apologize to you again. The temperature control of the shower in the guest room is a vertical knob type, which is more troublesome to operate than the push-type temperature control. In the future, we will add instructions for first-time guests to remind them of this. Duoer must put the customer experience first. If you don’t know how to operate during use, you are welcome to call the hotel front desk for consultation at any time through the room phone. Thank you for your opinions and feedback. Duoer sincerely hopes to serve you again and looks forward to witnessing the improvement and progress of Duoer’s service when you stay next time.
Guest User
Superior Room (2 beds)
Stayed in 2024年4月
Friends
5 review
4.8/5
Amazing
Posted on 2024年4月14日
Good location, friendly service, will come again next time.
Original TextTranslated by Google
Response from Property: Dear Duoyou, thank you for your affirmation of Duoer. Your comments touched Duoer very much. Duoer will serve every new and old friend who comes to the store more attentively. The hotel is located in the core area of ​​Zhongnan Road, Wuchang District, Wuhan City. There are 6 shopping malls within 1 km, including Zhongnan Dream Times Square, DSM Shopping Center, Zhongshang Plaza, Zhongnan Tianzi Plaza, Xingjuhui, and Wushang Asia Trade Plaza. Zhongnan Road Station Wuhan has convenient transportation. Metro Line 2 goes directly to the airport and Line 4 goes directly to Wuhan Station. It is 600 meters away from the hotel on foot. It is also very close to Yellow Crane Tower, Wuhan University, Chuhe Hanjie, East Lake and other attractions. We have a buffet combining Chinese and Western, free laundry and gym, as well as free parking. We will continue to maintain this enthusiasm, inject our hearts, and serve with heart. We look forward to meeting you again!
Guest User
Superior Double Room
Stayed in 2024年1月
Business travellers
24 review
5.0/5
Outstanding
Posted on 2024年1月23日
Facilities: The facilities and equipment are very complete, and the decoration style is relatively bright. Hygiene: The hygiene is good and very clean. Environment: The environment is also OK. There is a subway, Hongshan Park, and Baotong Temple next to it. It is worth visiting when you have time. It is only four kilometers away from the Yellow Crane Tower. Service: The service is very good, especially praised. And I really like their book corner, there are many books I want to read.
Original TextTranslated by Google
Response from Property: Dear Duo friends, thank you for your affirmation of Duoer. Your comments touched Duoer very much. Duoer will serve every new and old friend who comes to the store more attentively. We have a buffet combining Chinese and Western food, free laundry and gym, as well as free parking. We will continue to maintain this enthusiasm, put our heart into it, serve with heart, and look forward to meeting you again!
Guest User
Superior Room (2 beds)
Stayed in 2024年1月
Family
2 review
5.0/5
Outstanding
Posted on 2024年1月18日
I never write reviews, but I have to give a thumbs up to the front desk staff and management of Zhongnan Atour S Hotel. The hotel's service is really humane, with good attitude and environment. Due to time issues, the hotel helped to postpone the check-out for another hour on the basis of delayed check-out, giving guests enough time. If you want to rest assured when you are away from home, the first choice is "Zhongnan Road Atour S Hotel"
Original TextTranslated by Google
Response from Property: Dear Duo friends, thank you for your affirmation of Duoer. Your comments touched Duoer very much. Duoer will serve every new and old friend who comes to the store more attentively. We have a buffet combining Chinese and Western food, free laundry and gym, as well as free parking. We will continue to maintain this enthusiasm, put our heart into it, serve with heart, and look forward to meeting you again!
Anonymous User
Superior Room (2 beds)
Stayed in 2024年1月
Friends
5 review
5.0/5
Outstanding
Posted on 2024年1月10日
Came to Wuhan for business trip + 2 days of shopping. The location of this Atour is very good. It takes 10 minutes by taxi to the Yellow Crane Tower and Liangdao Street. It is next to Line 4, which is very convenient to East Lake Wuhan University. There are also two large shopping malls for meals. The room is clean and tidy, the bedding is comfortable, the high-rise is close to the community side and it is very quiet. In the off-season, they took the initiative to upgrade the service. Atour's service attitude is impeccable. The brothers and sisters are warm and thoughtful. Next time I go to another city, I will choose Atour~
Original TextTranslated by Google
Response from Property: Dear Duo friends, thank you for your affirmation of Duoer. Your comments touched Duoer very much. Duoer will serve every new and old friend who comes to the store more attentively. We have a buffet combining Chinese and Western food, free laundry and gym, as well as free parking. We will continue to maintain this enthusiasm, put our heart into it, serve with heart, and look forward to meeting you again!
Guest User
Guestroom (Double bed)
Stayed in 2023年12月
Friends
15 review
5.0/5
Outstanding
Posted on 2023年12月30日
When traveling in Wuhan, I booked the high-end Atour Hotel. It is very convenient to travel. Next to it is the largest shopping mall in Wuhan, Wushang Dream Mall. The hotel staff is very enthusiastic and the sanitary conditions are very clean.
Original TextTranslated by Google
Response from Property: Thank you for your full-score evaluation of Duoer. Your recognition is the driving force for our progress. Sometimes, what is unforgettable at first sight is not necessarily luxury and cumbersome, but the warmth close to the heart. Making ordinary details exquisite and serious will form great power. We are willing to be the guardian of warmth and simplicity in the modern hurried life. Let me quietly tell you that we will think of you~
Guest User
Superior Room (2 beds)
Stayed in 2023年12月
Friends
2 review
5.0/5
Outstanding
Posted on 2023年12月24日
The hotel front desk service is warm and polite, the location is good, the room is very quiet, the air conditioning is very comfortable, the hair dryer in the room is easy to use, and the toiletries are quite comfortable
Original TextTranslated by Google
Response from Property: Dear Duo friends, thank you for your affirmation of Duoer. Your comments touched Duoer very much. Duoer will serve every new and old friend who comes to the store more attentively. We have a buffet combining Chinese and Western food, free laundry and gym, as well as free parking. We will continue to maintain this enthusiasm, put our heart into it, serve with heart, and look forward to meeting you again!
Guest User
Suite
Stayed in 2023年12月
Family
3 review
1.0/5
Posted on 2023年12月12日
A very bad experience. I booked a suite. Because I don’t have the habit of eating breakfast, I had a baby under 1 meter. I contacted the front desk and took him to have breakfast. The phone told me that if I eat, I will be charged. I said I don’t. After eating and washing up with the baby for more than 20 minutes, I went downstairs and went in. The waiter in the restaurant asked me about the charge, which made me feel very uncomfortable. Then I went to exercise and a piece of skin fell off the bicycle rider when I touched it lightly. It was a huge safety hazard. Then I took the baby back to the room. I couldn't swipe the card. I was waiting again with a bunch of things. I woke up 4 times in one night. My throat was dry and itchy. I spent a relatively high price to stay in a hotel that gave me an extremely enjoyable experience. Bad hotel! Everyone be careful
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very sorry that we failed to bring you a pleasant accommodation experience. Duoer is deeply sorry. Regarding the breakfast charge issue you reported, the booking page has different options for breakfast and breakfast-free. This is also based on the actual needs of the customer. Atour has always put user experience first. The hotel will not charge any fees for babies under one meter. Because there will be more people eating every day, the staff of the breakfast restaurant also asks and informs politely due to work requirements. If there is any inconsiderate tone in the communication, I apologize to you again. Atour sweat gym equipment procurement and installation will have strict standards. Duoer must put the safety of customer use first. If you don’t know how to operate during use, you are welcome to call the hotel front desk for consultation at any time through the gym phone. Thank you very much for your comments and feedback. Duoer sincerely hopes to serve you again and looks forward to witnessing the improvement and progress of Duoer’s service when you stay next time.