DoubleTree by Hilton Wuxi Reviews

The hotel's front desk service was excellent, truly commendable! As I had some unfinished business that day, I decided to extend my stay for an additional night. I called the front desk to inquire about the room rate. The staff were incredibly honest; they didn't inflate the price. In fact, they sincerely advised me to book on whichever platform offered the best deal. This kind of genuine sincerity is what truly defines great service! Highly recommended to everyone.

My company booked this room for my business trip, and I brought my family along. I called the front desk beforehand to arrange an early check-in, which they kindly accommodated that morning. The front desk staff were incredibly welcoming and helpful. My wife explored the area nearby and found that Xin Zhou Eco Park, Wanda Plaza, and even an IKEA are all within easy reach. She mentioned it was a great spot for a relaxed wander. Definitely recommend!

I booked this hotel for an urgent business trip. After a busy day with no time for a meal, I arrived well past dinner time, feeling quite tired and hungry. The hotel was incredibly thoughtful; they offered me a complimentary dinner at the executive lounge and even upgraded my room. The service was truly exceptional. The room also offered a nice view and was very quiet.

I simply *have* to commend the service at this hotel! The experience was fantastic right from the moment I stepped through the door. Miss F at the front desk was all smiles, highly professional, and explained everything meticulously. The housekeeping staff were also incredibly friendly, greeting guests like family, and anything we requested was delivered exceptionally quickly. The hotel's facilities were another big plus. With a swimming pool and a sauna, a quick steam after a workout completely melted away all my fatigue. An unexpected bonus was the art gallery on the first floor. The free exhibitions really elevated the overall ambiance of my stay. The breakfast setting was a major highlight; enjoying breakfast in the charming garden felt absolutely delightful. Overall, I was extremely satisfied with my stay!

The DoubleTree by Hilton Wuxi comes highly recommended for hosting business clients. Its location is incredibly convenient, being very close to our office. The front desk service was excellent, and adding breakfast (at 82 RMB per person) was a smooth process. Our clients absolutely raved about the breakfast, especially enjoying the authentic Wuxi xiaolongbao and kaiyang wontons. They even took photos to share their positive feedback! Although the decor is a bit dated, the overall experience was fantastic and well worth a visit.

Overall, it was a decent stay, though it's an older hotel. My main point of contention was being assigned a connecting room, which I wasn't thrilled about and felt should have been communicated clearly at check-in. Additionally, the toiletries seemed to be unscented. However, the cleanliness in all aspects was acceptable. It's perfectly fine for a standard business trip.

After two years, I'm back at this hotel again for a business trip to Wuxi with my friends. The hotel's location is extremely convenient. The rooms are spacious and spotlessly clean, ensuring a very comfortable stay. They also have a gym and a swimming pool. It's my top choice for business travel, and I'd gladly recommend it to colleagues and friends. Overall, it offers excellent value for money.

I was extremely satisfied with my stay! The hotel's location is convenient, close to both the airport and Wuxi East Station. The front desk staff were warm and attentive, even calling ahead to ask about my needs, and check-in was efficient and quick. The bedding was comfortable. The soundproofing was excellent, and the room even came with earplugs, ensuring a very peaceful night's sleep. The shower had ample water pressure. The facilities were excellent, including a charming and quiet tea area on the first floor. The M Bar has a fantastic retro vibe; enjoying a solo drink as night fell was a truly memorable experience. The value for money is outstanding, and I'll definitely choose this place again! I highly recommend it to anyone looking for a great stay!

My first visit to Wuxi, and this hotel came highly recommended by a friend. Even though my flight landed quite late, it was a quick 15-minute taxi ride from the airport, making the location very convenient. The room was spotlessly clean, and the housekeeping staff were incredibly warm, always greeting me with a friendly hello. Breakfast offered a great selection, with both Chinese and Western options available. The food was delicious, and I especially loved the noodle bar, which had a good variety of toppings. This DoubleTree by Hilton will definitely be my top choice for my next visit to Wuxi!

I ended up choosing this hotel at the last minute because a typhoon forced a change in my travel plans. It was pouring rain during check-in, and I arrived completely drenched. The lady at the front desk was incredibly thoughtful; she asked about my well-being and even offered to send up a complimentary cup of ginger tea. They also upgraded my room to a quiet one, which ensured I had a peaceful and excellent night's sleep. All in all, a truly wonderful experience!

Overall, the hotel exceeded our expectations. Its location is good; although it's in a newer part of town, transportation links are excellent. The delicious cookies we received at check-in were a huge hit with my child. We didn't spend much time at the hotel, but the cleanliness was excellent, and the air conditioning was particularly powerful – the room was wonderfully cool when we walked in. This is incredibly important during summer! The front desk informed us about Oulu Plaza nearby, which has Papa John's, KFC, and Starbucks, all within a 3-minute walk. Despite these options, we opted to visit the city center, which was a convenient 20-minute drive away. A definite plus was the Tesla charging station right at the main entrance.

Highly recommended! The service was exceptionally warm and attentive. They proactively called ahead to confirm our arrival time and room preferences. Knowing we were traveling with a child, the front desk thoughtfully arranged a 2.4m king-size bed, which was wonderfully spacious for our family of three. Our child was a bit over the height limit, but they still offered a complimentary breakfast for him/her – a truly thoughtful and human touch! The adult breakfast, at 82 RMB, offered good value. The breakfast restaurant opens onto a lovely Chinese courtyard with a pond. After finishing our meal, we could even feed the fish, which delighted our child. Before check-out, our little one wanted one last swim. We inquired at the front desk about a late check-out, and the kind staff member proactively extended it until 2 PM. This extra time allowed us to have lunch and enjoy some more splash time before a relaxed departure. Thanks to the hotel's exceptional and personalized service, our trip far exceeded all expectations!

The hotel offered free breakfast. Really appreciate it. Gym equipment is not complete, just basic.

Nice hotel in center. Reception very nice.....is ok for short stay....Center real near convenient....