Huangchengyi Hotel

I was woken up by mosquito bites in the early morning. I got up to swat the mosquitoes and called the front desk to ask if there was any mosquito repellent. The front desk told me that every room was equipped with one. I looked around but couldn't find any. The front desk suggested that I go to the convenience store to buy toilet water! Finally, after strong requests, the front desk sent mosquito repellent. This was the only unhappy thing about this trip to Xi'an.

It was a very satisfying trip, with constant surprises. The front desk manager was really warm-hearted and provided great help. He helped us pick up the express in advance and stored it until we arrived at the hotel to inform us. I like this service attitude. He also gave great understanding of the temporary cancellation due to changes in the itinerary. I also thank Ctrip for providing convenient services. This hotel is very close to the scenic spot and is suitable for travel!

The room we stayed in that night had a mahjong table and there were many people there, so it might not have been cleaned in time, so it smelled bad and the supplies were not fully replenished.

This time the whole family came to Xi'an for a trip and chose this hotel near the Bell Tower. The transportation is very convenient, the subway and bus are very close to the hotel, there are many delicious foods around, and it is very close to the Muslim Street. The front desk service attitude is very warm and friendly. Next time I come to Xi'an, I will choose this hotel again.

I chose the Huangchengyi Hotel in Xi'an for this trip. The hotel has complete facilities, a very good environment, and the staff is very enthusiastic. The surrounding Chengcheng water basin mutton, authentic belt noodles, beef patties and spicy soup are really delicious. You can easily taste the taste of Shaanxi. The location is very close to the bell tower, mule and horse market, and the forest of stele. This is a great travel experience.

To be honest The hotel is generally decorated and looks clean. The windows are old-fashioned single-layer sliding windows with poor sound insulation. The hotel management is not very good. On the night of check-in, the front desk clerk gave me a room on the second floor. I asked for a room on a higher floor, and she said it was the last room. I looked at the room and found that the windows of the room on the second floor were not soundproof and the noise was very loud. The sound of the air conditioner compressor next door, the sound of the car below, and the sound of people talking were all very loud. The shower head only had three holes for water to flow out,,, so I asked her again if there was a room on a higher floor, but she still said that there was only the last room. Later I found out that she was lying with her eyes open. There were obviously rooms on other floors, but she found all kinds of reasons to say that there were none. I pointed out that her behavior was wrong, and she quarreled with me, and even exaggerated and said bad things about me to her colleagues. The next day, her colleague deliberately called me to embarrass me with emotion, exaggerating and cursing, and hung up the phone immediately after cursing. What a great front desk clerk! I have stayed in countless hotels for decades, and this is the first time I have encountered a hotel with such service! Even when I called their so-called management staff to complain, the general manager responded to me by laughing first, then asking, did the front desk staff quarrel with you? And called to scold you? No way? ... Okay, okay, you don't have to bother with them, I just treat you well (dismissing and perfunctory). Wow, I don't know whether you treat me well or not, anyway, I have experienced enough of your management and hotel services. Although they later changed my room, I was not willing to give a five-star review, even if they asked me to.