Hampton by Hilton Xiamen City Plaza Reviews

Response from Property: 您好！非常感謝您能選擇入住我們酒店。看到您的點評，歡小朋覺得心裏好難受呢~讓您有一次不愉快的入住體驗，非常抱歉！您關於早餐的意見，歡小朋已經收到了，並且進行調整了哦，在堅持營養均衡的基礎上，會為賓客提供更加豐盛美味的早餐，歡小朋也會進一步完善設施，我們誠摯的邀請您再次光臨，見證我們一點一滴的進步，最後，祝您一切順利，旅途愉快！

Response from Property: 哇哦，看到您滿意歡小朋太開心啦，您的分享讓歡小朋超級感動，這也是對我們最大的鼓勵呢！正是因為我們有眾多像您這樣的客人支持歡小朋，所以我們做得更好！謝謝您的讚譽，請您放心我們會更加努力，爭取您下次到來時能看到更熱情、更專業的小夥伴們。誠邀您再次光臨哦！———積極向上的歡小朋

Response from Property: Wow, I'm so happy to see you're satisfied. Your sharing is so touching and it's the greatest encouragement for us! It's because we have so many customers like you supporting us that we can do better! Thank you for your praise. Please rest assured that we will work harder to ensure that you see even more enthusiastic and professional colleagues next time you visit. We sincerely invite you to visit again! ———Positive and optimistic Huan Xiaopeng

Response from Property: First, we sincerely thank you for taking the time to share the details of your stay and your experience. Each issue you raise serves as a valuable reminder for us to improve, and we deeply value your openness. We're also relieved to see that you appreciate the hotel's location, especially its convenient access to the airport. We're pleased to offer you convenient transportation, which reflects our dedication to selecting the location. However, we are both deeply concerned and concerned about the issues you've raised, and we must clearly explain how we will address them one by one. Regarding the breakfast buffet, the fact that it ended at 10:00 PM but ended at 9:30 PM, and the untimely delivery of tableware, indicate issues with our supply coordination and meal preparation. We have immediately communicated with the food and beverage department and will adjust meal preparation quantities based on the number of guests. Starting at 8:00 AM, we will also increase the frequency of table inspections, restocking meals and tableware every 15 minutes to ensure you never have to wait for food or tableware again. As for the dining room feeling like a "steamer," this was an oversight on our part. Breakfast is a time for excellent dining conditions. We have clearly stated that whenever guests are dining, the air conditioning in the dining room must be turned on and set to a comfortable temperature. Even if energy conservation measures are taken during normal times, comfort during mealtimes must not be compromised. Regarding the issue of a training institution booking the second floor, we apologize for the noise and the pile of shoes outside the gym entrance after 8:00 AM. We will immediately revise the management regulations for booking activities. Going forward, bookings will require clearly defined areas and time periods, and the occupation of public spaces will be strictly prohibited. We will also have dedicated personnel monitoring the situation and will intervene immediately to address any disruptions or noise, ensuring that external activities do not disrupt guests' rest. The laundry room only has two washing and drying machines, resulting in queues extending into the middle of the night. This is clearly insufficient. We have urgently assessed the space and power conditions and will urgently add equipment (at least one washer-dryer will be added initially). We have also posted staggered hours in the laundry room and have staff assigned to direct and divert guests during peak hours to minimize wait times. Cockroaches are infesting the gym, which is absolutely unacceptable. We have contacted a professional disinfection team, and they are conducting a comprehensive disinfection of the gym and public areas today. We will continue to disinfect the gym twice a week and conduct daily inspections to ensure every unsafe corner is thoroughly cleaned, ensuring a pristine workout environment. Regarding the mismatch between the single sofa and the desk in your room, we might not have noticed it until you mentioned it—it truly impacts work comfort. We have recorded the sofa dimensions for the relevant rooms and will be communicating with the purchasing department to adjust the sofa height or gradually replace it with a matching sofa to make the work area more practical. Your comparison of your experience with other Hampton Inn hotels is exactly what we're working towards—understanding the gaps provides a clear goal for improvement. We apologize again for the poor experience these issues have caused you, and sincerely hope you will give us another chance. We'll definitely see improvements on your next visit.

Response from Property: Dear guest, thank you for staying at Hampton by Hilton and sharing your experience. We regret that you were not completely satisfied. We deeply regret any shortcomings in our service. We are deeply sorry and appreciate your suggestions. We are committed to doing better and making continuous progress. We sincerely hope you will visit us again to witness our progress. Finally, I wish you a happy work and life! "Friendly, reliable, caring, and thoughtful" Hampton by Hilton.

Response from Property: Wow, I'm so happy to see you're satisfied. Your sharing is so touching and it's the greatest encouragement for us! It's because we have so many customers like you supporting us that we can do better! Thank you for your praise. Please rest assured that we will work harder to ensure that you see even more enthusiastic and professional colleagues next time you visit. We sincerely invite you to visit again! ———Positive and optimistic Huan Xiaopeng

Response from Property: Wow, I'm so happy to see you're satisfied. Your sharing is so touching and it's the greatest encouragement for us! It's because we have so many customers like you supporting us that we can do better! Thank you for your praise. Please rest assured that we will work harder to ensure that you see even more enthusiastic and professional colleagues next time you visit. We sincerely invite you to visit again! ———Positive and optimistic Huan Xiaopeng

Response from Property: Thank you so much for sharing your detailed experience with us. Every bit of feedback helps us better understand how to provide the best possible service! We're delighted to hear you mention the hotel's convenient location in Huli District, offering easy access to attractions while remaining quiet. The nearby seafood stalls also offer fresh food, and you appreciated the breakfast selection. It's these small details we've meticulously polished that are truly appreciated by you, and that's what makes it truly rewarding. However, we must take note of your concerns about the strong odor in the restaurant. Following your feedback, we've immediately contacted our kitchen and restaurant operations staff, and will immediately inspect the exhaust system and adjust the exhaust process during meal preparation. We'll strive to resolve this issue as soon as possible, so that your next meal will be filled with the aroma of food, without the bother of fumes. Thank you again for your honesty and understanding. We look forward to welcoming you back to our hotel on your next visit to Huli District, where we hope you'll enjoy a more pleasant meal in our restaurant!

Response from Property: Dear Guest, Your positive review is our greatest reward! Thank you for your high praise of the warm welcome, room upgrade, clean room, complete facilities, and delicious breakfast at Hilton Garden Inn Xiamen City Plaza. We are especially pleased that you were satisfied with our overall experience and look forward to your next visit. We wish you a life filled with joy and warmth. Hilton Garden Inn Xiamen City Plaza (Huan Xiaopeng)

Response from Property: Dear Guest, Thank you for choosing Hilton Garden Inn Xiamen City Plaza as your family's accommodation. We are delighted that you enjoyed the unique Tulou-style architecture of your room, a thoughtful design that blends local culture with modern accommodation. We sincerely apologize that the breakfast did not meet your expectations and will pass on your valuable feedback to the food and beverage team so that we can improve the menu and offer more options to suit different tastes. Your feedback is very important to us; it helps us continuously improve our service quality to ensure that every guest has a memorable stay. We look forward to your next visit and wish you a happy and fulfilling life. Hilton Garden Inn Xiamen City Plaza

Response from Property: Dear Guest, We sincerely apologize that your stay did not meet your expectations. We are deeply sorry for your feedback regarding the aging facilities, poor hygiene, air conditioning issues, and insufficient breakfast supply. Your feedback is very important to us, and we will take immediate action: thoroughly inspect and update room facilities, and strengthen hygiene management; repair the air conditioning in the breakfast restaurant to ensure a comfortable dining environment; and optimize the breakfast management process to ensure timely food replenishment. We look forward to providing you with better service in the future. We wish you a pleasant stay. Hilton Garden Inn Xiamen City Plaza

Response from Property: Dear Guest, 🎉 Thank you for your high praise of Hilton Garden Inn Xiamen City Plaza! ✨ Your perfect stay is our greatest affirmation, just like the Sunlight Rock in Xiamen sparkling in the sunlight, filling us with joy. The hotel boasts a prime location with convenient access to nearby attractions such as Gulangyu Island and Nanputuo Temple. The facilities are new and complete, and the rooms are comfortable and quiet, allowing you to enjoy a moment of tranquility and comfort even during your busy journey. The hotel's breakfast restaurant, built in the style of a Tulou (Hakka earthen building), is like a culinary icon of Xiamen, cleverly blending tradition and modernity, providing a perfect backdrop for your photos. Here, you can enjoy a delicious breakfast while experiencing the unique cultural charm of Xiamen, starting your day beautifully. Warm and attentive service, with impeccable attention to detail, is exactly what we strive for. Every member of the Hilton Garden Inn team is dedicated to making you feel at home. Your satisfaction and recommendations are our driving force. We look forward to welcoming you again when you visit Xiamen, and sharing the beauty of this seaside garden with you. Thank you again for your patronage. We wish you a life as wonderful as a performance, joyful steps, and all your wishes fulfilled. We look forward to welcoming you back to Xiamen! Hilton Garden Inn Xiamen City Plaza (Huan Xiaopeng)

Response from Property: Dear guest: We are very sorry that this stay experience did not meet your expectations and caused a lot of inconvenience to you and your family. We have carefully recorded your feedback on the layout of the parent-child room, air-conditioning odor, breakfast quality and entrance instructions, and will immediately start to improve: 1. The layout plan of the parent-child room will be re-evaluated to ensure that the space is comfortable and the facilities are age-appropriate; 2. Strengthen the ventilation of the guest rooms and the pre-inspection of air conditioning to avoid odor and stuffiness; 3. Enrich the breakfast variety and improve the quality of the product; 4. Optimize the entrance sign and surrounding parking instructions to improve accessibility. Thank you for your valuable suggestions, they are the driving force for our continuous improvement. We look forward to the opportunity to provide you with a more satisfactory stay experience in the future. I wish you a smooth life. Hilton Garden Inn Xiamen City Plaza Huan Xiaopeng

Response from Property: Dear guest: We are delighted to receive your five-star praise! The spacious and quiet guest rooms, the authentic shacha noodles and wontons, and the attentive service of the front desk staff who helped you "escort" your headphones back to Beijing are all details that Huan Xiaopeng is proud of. Between your next flight, please continue to use this as your "second living room" in Xiamen. I wish you a smooth journey and a long journey! Hampton by Hilton Xiamen City Plaza Huan Xiaopeng