Hotels in Zhangjiajie

"This was one of the best hotels we have stayed at in China and actually also over the world and then we have traveled a lot. Their service against its customers are over expectations. They are very friendly, always meet you with a smile on their face when they see you and always ask if there is something they can help you with. The location of the hotel is very Near East gate to the national park, they offer transfer from the hotel to the national park and when we got stranded at east gate and asked them if we could pay to be picked up the came and got us without any charge even though we had checked out the same day and just needed to pick up our bags. The hotel is also just a walk away, about 2 minutes from Baofeng lake entrance. The room was always cleaned and they offer all the amenities such as toothbrush, comb, shaving kit etc. When we arrived at the hotel we directly got te and in our room we had water and welcome drinks like soda. In the afternoon they brought us welcome fruit to the room. They also have self laundry service and offers laundry detergent and washing powder, and also have a gym. The hotel offers breakfast with mostly Chinese dishes which always was very tasty. The hotel offers WeChat, which is a Chinese app where you can ask them anything and they will help you and guide you. If we would have known that the hotel offered transport to the airport and train station we would have stayed here for the entire trip but since we are flying back to Nantong early we booked another hotel nearby the airport. If we would have known about this service we would have cancelled our other hotel and just stayed here. When we were checking out the hotel gave us a farewell present. Thank you so much for your great hospitality and for always giving us such good service! If are going back to Zhangjiajie we are definitely returning to this hotel."

"A wonderful hotel! I would like to express my deepest gratitude to all the hotel staff for their warmth, hospitality, and assistance in organizing our trip! 1. We were met at the airport and taken to the train station on a free comfortable transfer. 2. There is a free transfer to the National Park there and back. 3. Delicious breakfast: steamed buns, jiaozi, eggs, fresh fruits and vegetables - and all this with a stunning view of the mountains! 4. The territory of a hotel is much larger than it looks on the photo, very well-groomed and interesting. I recommend to plan 1 day to just relax at the hotel! 5. The hotel has a small cute pool with a view of the mountains. 6. The hotel staff confidently speaks English and helped us with literally every little thing! They bought tickets, planned every day of our stay, helped with routes and gave their recommendations. They answered in the chat literally instantly on any question! They were worried and wrote to us if we stayed somewhere late. 7. Free tea tasting of local tea in English was very interesting! You can buy local tea and pottery in the store. 8. During our stay, we counted 3 dogs, 7 cats, 3 kittens and 2 puppies that live on the territory of the hotel. All animals are very friendly and gave this place an incredibly warm and homely atmosphere. 9. Laundry is free, we used it several times, everything is great! 10. You can order dinner at any time. All the food is delicious, home-cooked and made with love! 11. The room was wonderful and very spacious with a large bed, great pillows and very soft linens. 12. We left the hotel very early, so the staff brought us breakfast to go. It was very nice! Thank u so much!!! I’ll really miss this place!"

"Honestly it is a hidden gem!!!! I absolutely loved it! The attention and service were amazing. Everyone always caring and smiling…. Didn’t want to leave. They make sure to accommodate your needs. The rooms are clean, super cute and the balcony with the pool view is so relaxing….. excellent location, walking distance to shops, restaurants and close to the river to take amazing pictures….. Thank you so much to all the team!!!!! Hope to be back…. 谢谢 ☺️"

"The location of this inn is absolutely unbeatable! It’s just steps away from Xibu Street, which makes it super convenient to go out for food and drinks in the evening. The Forest Park’s main gate is only a few minutes’ drive away, which saved us a lot of travel time—perfect for exploring Zhangjiajie with ease. What really stood out was the service here. The front desk staff were incredibly helpful. They not only gave us detailed suggestions for sightseeing routes but also helped us book discounted attraction tickets. Whenever we had questions while in the park, we could always reach out to Xiao Du! That kind of thoughtful, concierge-like service made our whole trip relaxing and stress-free—no need to worry about planning or potential pitfalls. Even though the inn is located in a busy area, it’s quiet and comfortable inside, with uniquely decorated exotic vibes. They also offer complimentary parking and laundry/dryer services, which is super convenient for those driving or needing fresh clothes after long days of touring."

"Honestly this the best hotel-place we have ever stayed in china. Although the location is not muslim friendly as there is no halal restaurant around the area. However, the staf was really kind to provide us a vegetarian breakfast which really helped us through tbe day. The staf is really supportive and kind to the guest as they treated us like a family which we really appreciated it 🫰🏻. The hotel is really clean and spacious. And its the best hotel if you want to visit the Avatar mountain as it really near or you can stay in for relaxation purposes as it the best for it."

"A Must-Stay for Park Visitors! We had a fantastic stay thanks to the incredibly friendly and cooperative staff. This hotel is perfectly located right near the Zhangjiajie East Gate and only a 5 minute walk from the bus station. The service here is a game-changer. The English-speaking staff assisted us with ticket booking and even provided a discount! They are great at helping with navigation; their hand-drawn map covering all the key points on Zhangjiajie and Tianmen Mountain was essential. Plus, the breakfast noodles were delicious—the perfect fuel for a long day of hiking. Highly recommend this hotel for anyone visiting Zhangjiajie—the convenient location and amazing service make exploring effortless."

"Absolutely amazing! The location is perfect for the park (just make sure when you book your tickets to book it for the middle gate), it was a five minute walk. We travelled with two kids (a two-year-old and a four-year-old) and an 80-year-old. The staff at the hotel is extremely helpful, answering all of my numerous questions, answering the phone when I cannot understand what a taxi driver is saying (they helped me to translate everything) They are kind enough to book tickets wherever you want to go, the breakfast is delicious with an amazing view. My kids could not get enough of the swimming pool, and would definitely just go back to swim. The rooms were spacious and clean, and it was very quiet and Wonderful. 10 out of 10 We would definitely go back to this hotel in the blink of an eye."

"Is a great experience. All staff were well trained, polite, friendly and well prepared. One day we late bck to hotel and had order food delivered, they helped to deliver to our room with a room call to us which made us so surprise.🥰"

"We enjoyed our stay at Hetianwan Inn a lot. The staff was super nice and helpful. We got free water everyday when we left or came back to the hotel. The staff was able to answer all our questions regarding how to get to the Nationalpark, the hikes etc. We asked for restaurant recommendations and were even guided to the restaurant by them."

"Trying to find the hotel was the slightly difficult part unless you know what to look for, but they do have a big poster on the entrance at street level. The apartment was lovely and light. The reception staff were very helpful and also helped us buy tickets for Tianmen Mountain National Forest Park. Very good location close to local shops. Do bring ear plugs though as during morning you can hear the traffic below. Would still recommend them. Good view from the room. Catch a didi to the intersection of the Jiefang Road and Yingbin Road. About 2-3 mins walk from there to building entrance. Floor 17A."