Yaojiang New Century Grand Hotel

Yaojiang New Century Grand Hotel Reviews

Yaojiang New Century Grand Hotel

No. 207 Huancheng East Road, Zhuji, Zhejiang, 311800, ChinaView Hotel Details
Yaojiang New Century Grand Hotel
Yaojiang New Century Grand HotelYaojiang New Century Grand HotelYaojiang New Century Grand Hotel
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Guest Reviews of Yaojiang New Century Grand Hotel

8.9/10
3398 review
Verified reviews
Location9.0
Amenities8.7
Service9.0
Cleanliness9.0
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All reviews(3398)
Positive reviews(3293)
Reviews with photos/video(548)
Delicious breakfast(378)
Friendly front desk staff(287)
Convenient parking(224)
Delicious buffet(107)
Clean pool(61)
Great swimming pool(61)
Located downtown(56)
Has facilities for children(32)
Negative reviews(105)
Guest User
Soothing Double Bed Room (Massage Chair)
Stayed in Sep 2025
Business traveler
1 review
10/10
Outstanding
Posted on Oct 13, 2025
Nice Stay..
Response from Property: Dear Guest, thank you so much for your kind words! We're thrilled that you had a nice stay with us. We'll keep up the good work and strive to maintain our high - quality service. Looking forward to welcoming you back for another wonderful experience soon!
Guest User
Soothing Twin Room (Massage Chair)
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 16, 2025
Very convenient
Response from Property: Dear guest: Hello, thank you for choosing to stay at Zhuji Yaojiang New Century Grand Hotel. We are very grateful that you gave us a good review during your busy schedule. Your concise and clear praise is heartwarming. We will continue to work hard to do better and better, and welcome you every time you stay in the future. We look forward to meeting you again.
Guest User
Superior City-View Twin Room
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Mar 31, 2025
Great location! Good breakfast, the room is clean, the housekeeper is very friendly and the swimming pool is clean and comfortable, the gym facilities are good and spacious. We enjoyed the stay.
Response from Property: 尊敬的賓客:您好,感謝您選擇入住諸暨耀江開元名都大酒店,百忙之中您給諸暨耀江開元名都大酒店一個好評真是不勝感激!看到您簡潔明瞭的讚美如沐春風,我們會一直不斷的努力做的更好更出色,接待您以後的每一次入住,期待與您的再次邂逅
Guest User
Soothing Double Bed Room (Massage Chair)
Stayed in Oct 2024
Business traveler
9 review
3.0/10
Posted on Nov 22, 2024
Terrible experience. They couldn’t find my booking. The room was dirty and old. It was super cold but the heater didn’t work. I literally had to sleep with all my clothes on. The bathroom leaked. The lighting was intense.
Response from Property: Dear guest, we deeply regret to hear that you have encountered such an unpleasant experience at our hotel. Please accept our sincerest apologies. We immediately conducted an internal investigation to find out what was wrong and ensure that such situations do not happen again. First of all, regarding the reservation issue, we will provide a more convenient reservation system for your next stay to eliminate misunderstandings. In view of the quality of the rooms, we have informed the engineering team to urgently repair the damaged and old facilities. The heating system failure has been repaired late at night to avoid this uncomfortable situation from happening again. Bathroom leaks have been called in by a professional to check and repair and make sure there are no other potential problems. For the problem of strong light, the lighting settings are adjusted to provide a more comfortable stay environment. We have enhanced our supervision of our room cleaning department to ensure that all rooms meet the highest hygiene standards. We greatly appreciate your feedback, which will help us improve the quality of our services. If you like, you are very welcome to give us another chance. We will welcome you again in the best condition and strive to provide you with a quality service experience that you have never enjoyed in other hotels. Once again, I apologize deeply to you.
Guest User
Dehumidified Fresh Oxygen-Enriched Double Bed Room
Stayed in Sep 2024
Business traveler
10 review
4.5/10
Posted on Oct 25, 2024
I have stayed at this hotel several times during the past 10 years, it needs to be renovated.
Response from Property: Dear guest, thank you very much for your valuable comments. We deeply feel your support and affirmation for the hotel many times, and sincerely accept your suggestions. Your feedback has been communicated directly to management, and we will take it highly seriously and embark on interior renovation and improvement projects, aiming to provide a more comfortable and convenient stay for every guest who stays. We promise to upgrade as soon as possible and at the right time, so that you can feel our unremitting pursuit of quality when you stay again. Looking forward to serving you again in the future, thank you for your understanding and support!
Guest User
Deluxe City-view Queen Room
Stayed in Apr 2024
Business traveler
35 review
6.0/10
Posted on May 12, 2024
First ever living in a so called 5 star hotel with poor air conditioning, ask for a change but told by staff that can provide fans ( yes, fans in stead of air conditioning)
Response from Property: 尊敬的賓客:您好,感謝您入住諸暨耀江開元名都大酒店並留下您寶貴的意見,您提出的空調問題,設備部會派專業技術人員現場進行測試,對空調問題平時積極巡查,確保空調處於正常運行狀態。我們一定鞭策自己,希望您下次再來諸暨的時候還能選擇我們酒店,希望您下次能夠看到我們的改進,擁有更加滿意的入住體驗!
M544638****
Dehumidified Fresh Oxygen-Enriched Twin Room
Stayed in Jun 2025
Family
25 review
10/10
Outstanding
Posted on Oct 7, 2025
设施:OK 环境:OK 服务:ok
Response from Property: 尊敬的賓客,非常感謝您對我們酒店設施、環境和服務的認可。我們會繼續堅守標準,用心維護當前良好狀態,若您下次光臨,希望仍能收穫滿意體驗,也歡迎隨時與我們交流反饋。
Michael Spielmann
Executive City-view Double Room
Stayed in Mar 2023
Couple
8 review
7.0/10
Posted on Apr 23, 2023
The location of the hotel is ok, nevertheless need to walk a while to find some restaurant area. The Gym is extraordinary big and the indoor pool is good for Real swimming, too. Late check out was possible without problems, too The breakfast area was not nicely cleaned up, so when we came at 9:00 most tables were not clean and chairs were blocking most ways. Definitely something to be easily improved.
Response from Property: 尊敬的賓客您好,非常抱歉沒能在本次服務當中給您留下美好印象。您所提出的客房衞生和前台服務問題我們已經設立專項解決方案,及時整改,在此對您提出的建議表示真誠的感謝。希望有機會再次相遇時能帶給您優質的服務體驗。祝您身體健康,萬事遂意!
Anonymous User
Dehumidified Fresh Oxygen-Enriched Twin Room
Stayed in Aug 2023
Traveling with friends
6 review
9.0/10
Great
Posted on Sep 14, 2023
Good internet and comfy bed
Response from Property: 尊敬的賓客:您好,感謝您對我們莫大的讚許與認可,看到您的評論感覺非常温暖。我們始終相信好的口碑和服務一定是從您的滿意度傳播出去的,同時我們很榮幸能夠為您提供優質的服務。我們期待着與您再次相遇!
Pasaoglu16
Dehumidified Fresh Oxygen-Enriched Twin Room
Stayed in Apr 2023
Business traveler
56 review
10/10
Outstanding
Posted on May 21, 2023
Nice Hotel, nice location
Response from Property: 尊敬的賓客:您好,感謝您選擇入住諸暨耀江開元名都大酒店,非常感謝您如此細緻的評價與認可!酒店作為諸暨市地標性建築,地處新城區中心地帶,毗鄰新建的商務行政中心、諸暨客運中心,距離著名的西施故里景區僅5分鐘車程,交通便利。開元酒店,享你所想,真誠期待您的再次光臨!
M477653****
Superior City-View Twin Room
Stayed in Aug 2025
Business traveler
1 review
10/10
Outstanding
Posted on Sep 19, 2025
The service provided by Xiao Zhang at the front desk was excellent. He answered all my questions very patiently.
Original textTranslated by Google
Response from Property: ❤Warm and professional front desk service❤ Thank you very much for your high evaluation of Xiao Zhang. Your recognition is the greatest encouragement to us. Xiao Zhang will continue to serve every guest with this enthusiasm and look forward to providing you with a better experience next time~
M468383****
Superior City-View Twin Room
Stayed in Aug 2025
Business traveler
2 review
10/10
Outstanding
Posted on Sep 18, 2025
The hotel is great, the front desk staff is very helpful and the breakfast is good.
Original textTranslated by Google
Response from Property: ❤【Superb Service】❤ Dear guest, thank you so much for your positive review! 😃! Our front desk assistant is so encouraged by your recognition! 💪 We are committed to providing the best service to every guest, making them feel right at home! 🏠 We also meticulously prepare breakfast, hoping to start your day off right. 🌞 Thank you again for your support and love, and we look forward to seeing you again! 😘!
Shanghaifengxiansheng
Superior City-View Twin Room
Stayed in Jun 2025
Family
6 review
9.5/10
Amazing
Posted on Jul 21, 2025
The customer service was really considerate. Seeing that we were with children, the front desk took the initiative to upgrade the south-facing room. The view was particularly great! They also told us to log in to the app and gave us three breakfasts. It was really a very attentive service.
Original textTranslated by Google
Response from Property: 親愛的賓客,非常高興您認可我們前台在接待帶娃家庭時的暖心服務,主動升級房間、贈送早餐,讓您收穫美妙的風景和便捷福利!我們一直強調員工要用心觀察客人需求,以真誠服務帶來家一般的温暖。您的肯定讓團隊充滿成就感,大家都幹勁十足。期待不久後再為您奉上難忘入住體驗!
Pingguojiang
Soothing Double Bed Room (Massage Chair)
Stayed in Aug 2025
Business traveler
3 review
7.0/10
Posted on Sep 19, 2025
The facilities in the room are too old, affecting the accommodation experience
Original textTranslated by Google
Response from Property: [General Manager's reply] We are very sorry for the bad experience you have had. The outdated room facilities are indeed our shortcoming. We will definitely pay attention to this issue and arrange to update and maintain the room facilities as soon as possible. We will work hard to improve in the future and strive to provide you with a comfortable and satisfactory accommodation experience. We sincerely hope to gain your understanding and give us another opportunity to improve.
Xixirangrangyuecangqiong
Dehumidified Fresh Oxygen-Enriched Twin Room
Stayed in Apr 2024
Other
49 review
2.5/10
Posted on May 13, 2024
I haven't written a review for a long time, but this time it's really a pity. First of all, I booked an oxygen-enriched twin bed. In fact, it doesn't matter whether it has oxygen or not. The main thing is to find the price-performance ratio. After booking, I applied for an upgrade to a higher floor through Ctrip and directly contacted the hotel, but both were rejected because the room type only has the 6th floor. The hotel even said directly that you booked a low-priced room. If you want to live in a good room, you can cancel and book a view room... Of course, as I often travel on business, it is common to ask for an upgrade. It is indeed not 100% satisfied, but more because the hotel is full. Like the previous answer, this is the first time I have encountered it, not to mention that the five-star hotel adheres to the service concept of No excuse. So for the guest room, you can take a look at the real situation of this room type. The overall facilities and equipment of the hotel are simply unsightly. Oh, by the way, the next day I found that the toilet was too old and could not be flushed normally. I repaired it in the morning and the toilet was still the same when I came back at noon. Secondly, regarding the hotel's supporting services, when checking in, I asked the front desk staff whether the group purchase package on Dianping could be delivered to the room for dining. I was transferred to the catering department and was told that a 30% service fee would be added for delivery. My God, this is the ceiling of the service fee I have heard in China. I was finally exempted from the high service fee by packing up, but they forgot to give me fruit. Finally, I had to scan the code when checking out. After scanning, I still couldn't get out. I negotiated with the front desk and was told that a QR code can only be scanned once. The pile of paper disposable parking QR codes at the front desk are inconvenient and not environmentally friendly. I really don't know if the level of Delong hotels is like this? The only thing that is worth comforting is that a girl named Wang in the Xishi Kitchen of the catering department, who may just be an intern, helped to ask questions and solve problems.
Original textTranslated by Google
6/9
Response from Property: Dear guest: Hello, thank you for staying at Zhuji Yaojiang New Century Grand Hotel and leaving your valuable comments. For the service issues you raised, we will also strengthen the training of employees, improve the service quality, and strive to provide guests with the best service, so that every guest feels like home. We must spur ourselves, and hope that you will choose our hotel next time you come to Zhuji. I hope you can see our improvements next time and have a more satisfactory stay experience!